Gowri Gopu

Email: ad0lhk@r.postjobfree.com Phone: 940-***-****

Professional Summary:

Over 5+ years of extensive implementation experience in installation, configuration, customization and extension of Microsoft Dynamics CRM as well as doing the deployment, trouble shooting and production support for the applications developed.

Experience in developing complex applications on Microsoft Dynamics CRM platform with customization of entities, sitemap writing client-side JavaScript.

Experience in developing of custom WCF web services, dialog-based workflows, plug - ins and integrating custom web pages into CRM.

Experience in interacting with MS CRM database using web service methods.

Experience in operations like data migrations and updating using LINQ and XRM that help in facilitating data migration within CRM across various entities.

Hands on knowledge of implementing and maintaining access controls in CRM based on roles and access conditions.

Exposure in configuring and working with Windows OS, IIS, Outlook with CRM plug-in.

Hands-on experiences in developing Web/Windows applications using C#, ASP.net, ADO.net, SQL Server 2019, and .Net Framework 3.5/4.0 with strong knowledge of Object-Oriented concepts.

Expertise in Database Systems, SQL, and Stored Procedure. Good knowledge of Web Development skills like HTML5, XML, XSLT, JavaScript, and Visual Studio.

Experience in converting client requirements and functional specifications to technical design with effort estimation.

Experience in generating Entity relationship diagrams to describe the relation between different entities.

Experience in converting client requirements and functional specifications to technical design with effort estimation and doing development for the same.

Experience in client management and system development, design, and implementation.

Hands on knowledge of implementing and maintaining access controls and permission in CRM based on roles and access conditions.

Excellent analytical, logical and interpersonal skills. Hard working and fast learner with self-motivated personality.

Good knowledge of Microsoft IIS 7.0/8.0 Good analytical, communication skills and ability to work independently and also perform as part of a team.

Technical Skills:

CRM Tools

MS Dynamics CRM 2011, 2013, 2015 and 2016.

Languages & Scripting

C#, CSS, Java Script, JQuery, XML, XSL, HM, XSLT

Frameworks

ASP.NET, MVC, AJAX, WPF, WCF, Windows & Web Services.

Web Server

Internet Information Services (IIS) 7.0, 8.0.

Databases

MS SQL Server 2005, 2008, 2012.

Reporting Tools

Crystal reports, Excel, SSRS

Development Tools

Visual studio (2015, 2013, 2010), MS Project.

Operating Systems

Windows 10/8/7/XP, Windows server

Data Migration Tool

SSIS

Professional Experience:

Client: MatrixCare – Bloomington, MN September 2022 to present

Role: Microsoft Dynamics CRM Developer

Responsibilities:

Interacting with Business Analysts to Understand the Customer Requirement. Involved in Requirement Gathering, Analysis and Project Planning.

Manage and Supervise Team Members.

Able to work on multiple projects and initiatives with different/competing timelines and demand.

Created Organizations, Business Units, Groups, and their Relationships.

Created Custom Entities, Custom Attributes Based on their Requirements.

Worked on setting up relationship between System & Custom entities.

Design and Develop Custom Activities.

Implementation of custom MS Dynamics CRM 365 plug-ins and workflows.

Customize and Configure CRM Environment and Assist in Deployment Activities.

Form Customizations Using JavaScript.

Responsible for preparing Functional Specification Documentation.

Develop plug-ins to synchronize/update payment details to CRM system.

Provided specialized direction to the team and took part in a several sessions of code survey.

Work with limited direction, usually within a complex environment, to drive delivery of solutions and meet service levels.

Participated in modifying and changing the architecture of the original Student Retention application. Wrote, debugged, and deployed plug-ins using Visual Studio and C# to coordinate the student and program entities.

Used MS Dynamics CRM SDK, WCF, XRM and LINQ to interact with data from the CRM system Integrated SQL Server with CRM using SQL Stored Procedures, Functions, Triggers, and Importing /Exporting data from legacy data sources using SSIS .

Developed dynamic reports using CRM reporting interface and SSRS SQL 2008 R2 engine.

Developed Main view and Single view Dashboards as an extension of Dynamics CRM.

Developed Duplicate detection rules to prevent Duplication in Cross entities.

Coordinated geographically distributed Team Onshore/Offshore Model to expedite custom solutions and testing.

Environment: Microsoft Dynamics CRM, Dynamic 365, Custom Entity, USD, JavaScript, JQuery, ASP.NET MVC 5.0, CRM SDK, Microsoft .NET 4.0, C#, WCF, SQL Server 2019, Web API 2, LINQ, SSIS, SSRS SQL 2008 R2 engine, Visual studio.

Client: Fannie Mae – Plano, TX Jan 2022 – Sep 2022

Role: Microsoft Dynamics CRM Developer

Responsibilities:

Involved in Requirements Analysis and Business Process Analysis.

Design, develop, test, document, deploy, and support high quality business solutions on CRM platform. Understanding customer requirements and Advise project team on highly specialized, complex solutions architecture and implementation.

Hands-on, end-to-end SDLC experience and a thorough understanding of CRM concepts, as demonstrated supporting Microsoft Dynamics CRM, and developing custom, data-driven .NET applications.

Building the CRM forms, screens, and views, as well as workflows and reports around the customer needs for an interface.

Understand the functional capabilities and limitations for out of the box CRM functionality as well as custom code.

Used Microsoft Dynamics CRM 2015 for Outlook to configure the Unified Service Desk entities that are created in Microsoft Dynamics CRM2015 instance and deployed USD.

Later Integrated with CTI via Smart Phone. Creating a detailed project plan for the customer, this includes both estimates for the tasks that will be completed and the timeline in which they will be completed.

Writing specifications for customizations and system integration. Building the MS Dynamics CRM forms, screens, and views, as well as workflows and reports around the customer needs for an interface.

Use Microsoft .NET development to extend and augment the Microsoft Dynamics CRM platform.

Implementation of custom MS Dynamics CRM plug-ins and workflows.

Development of various CRM-related scripts and utilities.

Extending Microsoft Dynamics MS Dynamics CRM Functionality through the SDK.

Creating SSRS reports for sales and financial data using joins and pivot tables. Create Plug-ins, custom asp.net pages and workflows for enhancing the system and maintain data integrity.

Use Bing Maps API to update address coordinates in the Microsoft Dynamics CRM.

Use TFS for Source Control of Project code.

Created Plug-in and Workflow upon Requirement.

Deliver Presentations to all types of Management.

Created Several Client-side Extensions using JavaScript.

Involved in Deployment from Development Environment to Testing and Production Environment. Coordinate with other developers and stakeholders regarding status, technical issues, and creative solution.

Environment: Microsoft Dynamics CRM, CRM 2015, SDLC, Entity Framework, USD, JavaScript, JQuery, ASP.NET MVC 5.0, CRM SDK, SSRS, Microsoft .NET 4.0, C#, SQL Server 2019, Web API 2, Visual studio 2012, TFS, Bing Maps API.

Client: American Family Insurance – Madison, WI May 2018 - June 2021

Role: Microsoft Dynamics CRM Developer

Responsibilities:

Provided ongoing support for customers in report building, data quality and new integrations. Created and maintained documentation and conducted end user training while implementing and supporting CRM system.

Develop interfaces and bridges using WCF SOAP Services between MS Dynamics CRM 2011 and existing enterprise applications for accurate and secure data flow within the enterprise.

Use of Scribe to import and integrate data from other systems and conversions ADX Studio.

Developed plug-ins to encrypt important privacy of contacts.

Extensively used application capabilities such as queues, activities, data import, charts and dashboards.

Created teams and security roles to implement role-based forms.

Developed JavaScript's for entities in response to client-side events on the entity forms. Integrated SharePoint and other web applications with MS CRM by using IFrame and MS CRM Web Services.

Involved in Ajax scripting (jQuery framework) for dynamically loading user controls.

Developed Custom reports using Microsoft reporting services (SSRS), also involved in development of complex reports using C#.

Involved in the design, development and support of Charge Code Assignment and Time Sheet Approval using Microsoft Dynamics CRM Scribe Insight, SSRS, MS SQL Server, and SharePoint Server.

Worked extensively on defining application functional requirements, Use Case, Test Cases, Application usability requirements, UI specifications and application process flow.

Worked in customizing Microsoft Dynamics Solutions to enhance operational and business processes by building Workflow and Dialogue processes, creating Entities, Attributes, Entity relationships, Views and Forms.

Involved in doing CRM modifications such as Plugins, JavaScript, and C# Web services for MS Dynamics CRM.

Gathered business requirements from business stakeholders and created BRDs.

Translated BRDs to the functional specification documents.

Environment: Microsoft Dynamics CRM 2013, CRM, SDLC, Entity Framework, USD, JavaScript, JQuery, ASP.NET MVC 5.0, CRM SDK, SSRS, Microsoft .NET 4.0, C#, SQL Server 2012, Web API 2, Visual studio 2012, TFS, Bing Maps API.

References: Will be provided upon request.

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