Customer Service Entry Level

KATELYN MARSHALL

**********@*******.*** 205-***-**** Birmingham, AL 35226

Summary

Flexible hard worker ready to lean and contribute to team success.

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional

interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Organized and motivated employee eager to apply time management and organizational skills in various

environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Skills

© Activity Planning © Caring and Understanding

© Behavior Modeling © Approachable

© Infant Care * Positive Role Model

© Decision-Making © Strong Work Ethic

© Active Listener © Customer Service

© Parental Communication © Reliable

© Positive Reinforcement © Positive and Cheerful

© Time Management

Experience

Sugar N Spice Daycare Birmingham, AL

Nursery Teacher

08/2022 - Current

Zbeans Jacksonville, AL

Coffee Barista

02/2022 - 08/2022

Smoothie King Oxford, AL

Smoothie Maker

06/2021 - 10/2021

Education and Tr:

Jacksonville State University Jacksonville, AL

Bachelor of Arts

08/2022

Chelsea High School Chelsea, AL

05/2018

Developed and implemented creative activities to stimulate

children's physical, social, emotional, and intellectual

development

Provided a nurturing environment by establishing trusting

relationships with students and their families.

Created an inviting atmosphere where children felt comfortable

expressing themselves.

Communicated with children’s parents and guardians about daily

activities, behaviors and problems.

Read aloud and played alphabet games to encourage early

literacy.

Taught children foundational skills in colors, shapes and letters.

Greeted customers, took orders, and answered questions about

menu items.

Prepared hot and cold coffee drinks according to customer

specifications.

Maintained cleanliness of work area, including counters and

equipment.

Restocked supplies such as cups, lids, straws, syrups and other

beverage ingredients.

Operated cash register to process payments from customers,

Completed opening and closing duties such as cleaning the store

before leaving each day.

Monitored expiration dates on products to ensure freshness of

product served to customers.

Replenished condiments such as sugar packets, creamers, stit

sticks, throughout shift

Maintained cleanliness of work area during and after shitts,

disposing of trash appropriately.

Provided excellent customer service by greeting customers in a

friendly manner and responding promptly to inquiries or request

Ensured compliance with health department regulations regardin

food safety standards.

Weighed out ingredients accurately according to recipe

requirements.

Assisted other team members when needed in order to ensure

Prepared smoothies according to customer orders, using fresh

fruits and vegetables.

Cleaned and sanitized blenders between uses, ensuring food

safety standards were met

Assisted customers with menu selections, providing nutritional

information as requested,

Stocked shelves with ingredients for smoothie preparation.

Operated cash register to process payments from customers.

Performed routine maintenance on equipment such as blenders

and juicers to ensure proper functioning.

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