JENNIFER A. AJUOGA, M.P.A.
**** *. ***** *******, **** F; Kansas City, MO 64114
Cellular: 816-***-****; Email: email@example.com
SUMMARY OF QUALIFICATIONS:
. Adaptable professional to known/unknown elements in a complex and ever-changing workplace according to complicated protocol
. Essential media connections; familiar with multiple and diversified local professionals; use common-sense values; good work ethics
. Interviewing expertise: recruit, assist, motivate and provide support for staff; meet and exceed elevated expectations consistently
. Marketing plans development; sales and marketing experience and skills; make positive difference for diverse people and companies
. Meticulous strategic foresight and insight; strengths in verbal/written communication; expertise in making formal presentations
. Project coordination skills; maintain outstanding public relations; adept at research and in-depth analysis using analytical reasoning
. Trustworthy and success-driven team leader with a keen business sense, who exceeds expectations and welcomes opportunities
EDUCATION, TRAINING AND CERTIFICATIONS:
. Masters of Public Administration (M.P.A.), Emphasis: Human Resource Management & Executive Development, Dean’s List, Drake University, Graduated, 2012
. Bachelor of Science & Arts Degree (B.S.B.A), Major in Marketing, Drake University, Graduated, 2002
. Accident, Life & Health Insurance License until Sept 2022; Formerly acquired Property & Casualty License, State of Nebraska, June 2015
. Former holder of Series 7 – Stock Brokerage License and Series 66 – State Certification License
ACCOMPLISHMENTS AND PROFESSIONAL STRENGTHS:
. Ambitious entrepreneur with a positive attitude and a people person, who maintains exemplary business relationships to help people
. Confident achiever and marketing guru – familiar with marketing techniques, sales strategies, product knowledge and closing sales
. Holds high standards; strength in honesty and integrity; focuses on excellence and provides superior customer service; good listener
. Humble decision maker, who has a commitment toward the corporate mission; completes the designated duties with superior results
. Quick learner for new methods/requirements; proficient in Outlook, Microsoft Office and MAC environments; Type 52 wpm
. Respectful and respected professional, who is semi-fluent in Spanish; completes difficult tasks from start to a successful finish
***The following gap in employment is due to becoming a 1st time stay at home mother***
Nov 2021 to Jan 2022, Catholic Health Initiatives Healthcare system via Celebrity Staff, Omaha, NE, HR Recruiter (3-month assignment)
Utilized well established and cutting-edge sourcing techniques to generate qualified, diverse candidate pools. Led improvements to acquire new talent by initiating high quality, cost efficient alternative staffing strategies; Sourced both active and passive candidates by searching job boards and social networking sites, making cold calls, completing internet research, designing and posting job ads on applicable websites, utilizing candidates lists, actively re-recruiting and networking; Proactively and strategically developed workforce pipeline for hard to fill positions by cultivating relationships, networking and other candidate pools in order to increase the profile of CHI Health as an employer choice within the community; Supported assigned service lines and worked closely with the hiring managers to fully understand the requirements of the position to ensure that only the most qualified candidates were presented; Guided candidates and hiring managers through the hiring process keeping all parties informed at all stages; Initiated clear and timely communication; Monitored recruitment metrics and developed action plan to improve metrics, when needed; Adhered to predefined system workflow and processes; Contributed to projects and took part in sub-teams related to recruitment and HR functions; Assumed responsibility for personal and professional growth through participation in departmental meetings, in-service programs and continuing education programs.
***The following gap in employment was due to the current COVID 19 pandemic situation***
Aug 2019 to Jan 2020, WAL-MART, Omaha, Nebraska, PeopleLead – HR Manager
Maintains management guidelines by preparing, updating, and recommending human resource policies and procedures; Maintains historical human resource records by designing a filing and retrieval system; keeping past and current records; Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishes personal networks; Completes human resource operational requirements by scheduling and assigning employees, as well as daily monitoring employee attendance; following up on work results; Maintains human resource staff by recruiting, selecting, orienting and training employees; Maintains human resource staff job results by counseling and disciplining employees; planning, monitoring and appraising job results; Contributes to team effort by accomplishing related results as needed. Effectively communicating with all levels of management daily, as well as on an as needed basis; Ensures scheduling of management conferences with employees; hearing and resolving employee grievances; counseling employees and supervisors; Ensures legal compliance by monitoring and implementing applicable human resource federal and state requirements; conducting investigation; maintaining appropriate and accurate records; representing the organization at applicable meetings; Maintains the strictest level of confidentiality in all matters and the utmost professionalism at all times; Knowledge of HRIS (Peoplesoft and ADP) and Applicant Tracking Systems, as well as Workday; Possess great problem-solving and organizational skills.
Handle full-cycle process from the time the prescription comes in to the pick-up by patient, which includes, but not limited to the following: filling the prescription, as well as counseling the patient as needed, with assistance from the on staff pharmacist; Assist in medication management for patients; Assist pharmacist in preparing the pharmaceutical needs of patients; Serve as a liaison between pharmacists and many medication management systems; Compound narcotics, pre-package medications and prepare controlled II through V substances for patients; Check for expired medications within stock and handle accordingly; Check patients out and handle end-sale process in the sale of medications and other items; In addition, speak with prescribers, as well as insurance companies when needed thought various forms of communication. (Licensed Pharmacy Technician until Jan. 2021)
Sept 2017 to July 2019, SENIOR MARKET SALES, INC, Omaha, Nebraska, Human Resources Recruiter
Conducts full recruitment life-cycle through the following: Source, screen, interview and select candidates for referral to hiring managers as needed, including assisting managers with the final selection of candidates and providing consultation; Possess HRIS experience through PeopleSoft and works with ADP; Partner with hiring managers on the development of selection criteria and recruiting strategies for available positions; Implement recruitment programs for all positions; Assist in maintaining the work structure by updating job requirements and job descriptions for all positions; Prepare employees for assignments by establishing and conducting orientation, as well as training programs; Personally, maintain historical human resource records within a filing and retrieval system and keep past and current records; Conduct background and reference checks; Possess solid knowledge of employment regulations and best practices; Proficient with Microsoft Office Applications (Word, Excel); Possess excellent oral and written communication skills; Possess exceptional organizational skills and attention to detail; Maintain discretion in dealing with confidential information; Able to handle multiple tasks and responsibilities simultaneously; Able to communicate effectively with all levels of personnel; Also act within HR Manager role when needed; Working to acquire my PHR designation.
2017 to Aug 2017, EXPRESS EMPLOYMENT SERVICES (Fort), Omaha, Nebraska, H.R. - Training Supervisor
Managed the day to day training operations and program management for incoming agents; Collaborated with executive management to ensure courses and programs are scheduled and resourced appropriately; Oversaw the quality of all classroom based operations, including student assessments, planning and logistics, content delivery and deployment of all related training materials; Identified opportunities for training environment tools and process efficiencies, as well as collaborate with other supervisors to pursue improvements; Directed implementation of standard practices for transition of employees from training to job, to include feedback mechanisms, performance during the training period and ongoing identification of training needs; Integrated and worked closely with executive management regarding training and development programs to ensure alignment and consistency; Ensured appropriate prioritization of multiple training classes and project, made adjustments as necessary; Lead, developed and coached all incoming representatives on an array of different programs.
PROFESSIONAL AND COMMUNITY ORGANIZATIONS:
. Former Mentor – Medicare Supplement Specialist – mentored new, incoming staff; served as a liaison – American Republic Insurance
. Volunteer – Open Door Mission Thanksgiving/Christmas dinners; Volunteer at Girls, Inc.
REFERENCES: Available upon request