Pamela Ortiviz

720-***-****/ad0lgc@r.postjobfree.com

Profile

Dependable worker with skills in time management, critical thinking, organization, problem-solving, and customer service.

Education

GED November 1997

West High School Denver, CO

Certifications

CPR-BAYAUD 2023

FIRSTAID-BAYAUD 2023

Work Experience:

Colorado Coalition for the Homeless

Resident Assistant

10/24/22-present

● Engage conflict resolution and customer service skills to maintain a peaceful living space for residents in transitional housing.

● Follow protocols to ensure resident safety and well-being.

● Maintain a clean work environment and living space for staff and clientele. Bayaud Enterprises Inc. Denver, CO

Shelter Attendant October

2021-8/15/2023

● Complete a variety of tasks based on client and shelter needs including temperature checks, walkthroughs of property, monitoring shelter entrances and activities, and maintaining a clean environment.

● Provide flexibility, respect, and discretion for residents with various needs. Denver, CO Event Staffing

COVID-19 Safety May 2021-Oct. 2021

● Verify Covid-19 vaccination status and identification for all event attendees.

● Monitor entrances and exits, provide event directions, and maintain safety and security for events.

RNA Facilities Management/Staffing Denver, CO

Janitorial Worker- Denver Public Schools Feb. 2020-May 2021

● Clean and sanitize high traffic areas per COVID-19 safety protocols.

● Maintain a clean work environment at various locations. Cherry Oaks Assisted Living Glendale, CO

Laundry Aid/Housekeeper 2011-2015

● Maintain a clean and sanitary living environment for seniors. Responsible for cleaning individual apartments and shared living spaces daily.

● Build rapport with regular and incoming clientele to best suit their needs. Video Professor Inc. Lakewood, CO

Customer Service Representative 1999-2003

● Provide a polite and courteous attitude for all incoming and outgoing calls.

● Use critical thinking and problem-solving skills to resolve consumer complaints effectively and efficiently.