Brenda Johnson (BJ)

Cell 214-***-**** ad0lfn@r.postjobfree.com

Objective: To obtain a position with challenging opportunities.

That will welcome my high energy, motivation and outgoing personality and self-starter drive with strong business/problem solving skills.

I have a high sense of urgency and very strong communication/interpersonal skills and customer service and sales skills..I have been self Employed for 18 years Since April 7.2004

Work History:

04-2004 to present

Full Time Self Employed Independent Executive Director Pre-Paid Legal Services Inc. Now PPLSI Legal Shield and Identity Theft

Started out part time Independent. In April,7, 2004 went full time as a business owner in Sales Independent working from my home, I’m a Benefits Group specialist and IDENTITY THIEF Specialist and CDLP Certified. I have personally enrolled over 15.000.00 plus people, Families and Businesses in our services in my 18 years. I do my own sourcing leads and making a lot of calls and booking my own appointments. I usually book about 2 day, 15 a month Depending on the timing.

I do presentations for B2B Employers, Human Resource; Owner’s CEO’s, Employees and close the sale. I also take care of all admin work for my office. So much more with the help of our corporate office.

04/2004 – 05-2005 CONTRACT WORK 800 Buy Quick Real Estate.

Contacted Brokers who bought homes and sold them marketing plan to increase their sales in a visibility in a niche market. My efforts paid the company about 58.000 dollars a month.

07/2003 to 04/2004 TCS Corporate Services, Richardson, TX

Sr Account Rep.

Duties required me to sale school supplies to daycare’s, Head Start, and Camps Etc….

Targeted my area by cold calling and direct contact with the Directors, Program

Coordinators, Principals, decision makers. Also dealt with B2B sales of ASI Products and office supplies and toner cartridge supplies.

09/2001 to 07/2003 Minor Plant USA Richardson, TX

Call Center Sales Supervisor, Dallas office

Position required me to manage and build a strong team of 18 to 25 Tele-Sales Reps who were setting appointments Business to Business for Sales reps in the field to do a Demo on GPS Tracking System for company vehicles also known as Fleet Management. Coaching Motivating, Training, Working closely with Sales reps and sales Managers, and Dispatching, coordinating a master diary for all reps weekly appointments. Payroll, Improvement Performances and so much more.

5/2000 – 2001 Net Recruiting / Adea Group Dallas, Texas

Technical Profiler Recruiter

My duties required me to search through IT Computer related Resumes for Top talent with skill sets to match with over 15 to 20 Job REQ’S on a daily to fill Contract, Contract to Hire, and Permanent position. Searching Internet and Job Engines for qualified candidates for about 5 different offices of Recruiters and Account Executives.

Maintain information in the database and survey forms. Some of the skill sets to fill positions for Clients are, UNIX, C++ C, Visual Basic, HTML, Java, Developers, DBA, Sap Consultants, Graphic Designers, Software Engineers, and so much more. Required to make a lot of phone calls and E- Mailing, to contact TOP TALENT FOR Clients. ETC…

12/1998 – 5/2000 Real Time Response Duncanville, Texas

Recruiting, Staffing and Training Manager

Call Center Director

Responsibilities included making sure all applicants were set up for appointments and pre employment screening prior to an Interview with myself, all in a CALL CENTER Environment. All applicants hired were trained to do Mortgage Lead Generation.

Agents were trained on Product Knowledge, Rebuttals, Phone Techniques, Sale Techniques, Policies and Customer Service,

My duties were also to make sure there was plenty of training materials manuals and all paper work was filled out properly before going to HR and Payroll. Conducted Supervisory, Professional skills Management Training Classes.

Interacted with all Department Heads on a daily to fill each department needs.

Recruited for all types of other positions in the Call Center such as, Marketing, Supervisors, MIS, TSR’s etc…

Responsible for Job Fairs and Newspaper Ads, Sourcing on the Internet and other

Means of bringing in the right Talent for specific positions. IT positions with skill sets of Unix, C++, Java, and VB etc…

Also subbed as the acting Call Center Director in daily production, and workflow delegated duties to Supervisors and budget of call center Incentives

Conducted a 3-day Training Class monitored all recent new hires before sending to the sales floor. Dealt very closely with high school job programs and College students.

Managed Several Direct Reports.

12/1997 – 12/1998 Silver leaf Resorts Dallas, Texas

Call Center Manager, Recruiter / Trainer

Started Out as A Floor Manager with a team of 30 people, trained, coach, council, motivated, payroll etc…

Second position required me to set up my appointments and interview 60 to 80 applicants for staffing of a capacity 450 IN/B and O/B CALL CENTER for 2 days, to fill my Training Class of a least 30 agents. Represented Company at Career Fairs and College Job Fairs, update job banks, took all AD calls and placed weekly Ad’s in Newspaper’s Papers. Conducted 3-day training class on Product Knowledge, Phone Techniques, New Hire Paper Work, and Company Policies.

12/1990 – 10/1997 AMRE American Remodeling Dallas, Texas

Call Center Supervisor / Hiring Assistant

Responsible for a team of 15 to 20 Sales Coordinators doing Lead Generation and

Sales Coordination. On O/B calls and setting appointments for Reps in the field for Cabinet, Siding and Windows. Also conducted Interviewing for hiring of Sales Agents. Payroll, Report Tracking, Motivating, Coach and Council.

8/1985 – 2/1989 ATC Advance Telemarketing Corp Irving Texas

Senior Training Sales Coordinator

Training of all New Hires on Sales for a specific campaign on product knowledge and phone and computer system. Monitoring, coaching, council, tracking reports and motivating new hires to be placed on a veteran’s team. Trained Sales Techniques on several different campaigns. Handled the flow of our QA Dept for all incubation Teams.

Salary: Minimum of 35k for management positions.

Education: College Degree

Skills: Internet, Microsoft Office, Excel, PowerPoint, Lotus 123, Access,

ACT, ACD. Predictive Dialer. AS400, Macola

References on Request

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