Signing Agent Notary
Resume:
JAMIE SHAW
Piggott, Arkansas *****
*****.****.****@*****.***
EXPERIENCE
ECA Staffing Solutions / Fidelity National Mortgage
Ponte Vedra Beach, Florida
Enhanced Dormant Specialist
(Remote) (Contract Job)
MARCH 2022 - NOVEMBER 2022
* Reviewed the dormant report for files with undisbursed funds greater than 180 days.
* Researched and reconciled any funds, located, contacted the payee and/or direct operations for verification, reissued check when warranted, and revised and delivered the Settlement Statement/Final HUD- 1/Closing Disclosure when applicable.
* Prepared due diligence documents in accordance with the state escheatment requirements for the Unclaimed Property Group.
*Prepared digital files, physical documents, and work requests in accordance with company guidelines.
* Built strong customer relationships by responding quickly, meeting specific needs, and going above and beyond.
Digital Risk Mortgage Services, LLC / Bank of America
Maitland, Florida
Senior Mortgage Closer
(Remote)(Contract Job)
FEBRUARY 2022 - MARCH 2022
* Worked effectively with the designated Processor to resolve any closing issues, made system changes and expedited documents to facilitate scheduled closings.
* Accurately prepared and transmitted funding information to the client to ensure loans were funded in a timely manner.
* Ensured all closing needs were met within committed time frame.
* Assured error-free documentation prior to distribution of closing package.
* Provided excellent customer service to internal and external clients.
Digital Risk Mortgage Services, LLC / Wells Fargo Bank NA
Maitland, Florida
SMA/SME/Trainer
(Remote)(Contract Job)
AUGUST 2020 - JANUARY 2022
* Conducted large training sessions for up to 200+ participants which resulted in decreasing the company fail rate.
* Played an instrumental role in the development of a centralized SharePoint database for peer-to-peer training and guidance.
* Participated in the creation of Job-Aids and Guides for the SMA team to train on new loans.
* Conducted an initial client assessment and analysis to begin the research process.
* Double-checked the data's accuracy and integrity.
* Part of a specialty team who worked any loan type including, FHA, GSE (Fannie Mae and Freddie Mac), VA, USDA, and Bankruptcy.
*Peer reviewed Closing Packages of Teammates for correctness and accuracy.
Closing and Signing Services
West Plains, Missouri
Notary Signing Agent
(Remote)
JANUARY 2019 - AUGUST 2020
* Conducted the closings or document signings for title companies, lenders, buyers, and or sellers who may not be local to the Settlement Agent or are unable to attend closing.
*Called to arrange with the client or clients a time to meet at the client’s convenience.
*Licensed Notary so I was able to notarize any signatures.
*Handled closings in a professional and friendly manner
*Returned documents in a timely manner to the settlement agent or lender.
Powell-Crews Title & Escrow Company LLC
West Plains, Missouri
Licensed Title Insurance Producer/Settlement Agent/Escrow Officer
SEPTEMBER 2017 - JANUARY 2019
* Collaborated closely with team members to meet project deadlines, develop solution to deliver project requirements.
* Communicated with lender to prepare the settlement statements and documents needed for closing.
* Coordinated the closing with the Lender, Realtors, Buyers, and Sellers.
* Made sure all documents were properly signed by necessary parties, documents were recorded with the Recorder of Deeds in the proper county, all disbursements were made, the file was completely balanced, escrow account was balanced and reconciled, and the file was ready for policy issuance.
* Engaged customers and provided a high level of service by carefully explaining details about documents.
Community Abstract and Title Insurance, Inc,
Paragould, Arkansas
Title Insurance Producer/Title Officer/Title Department Manager
SEPTEMBER 2013 - APRIL 2016
* Investigated the status of property titles involved in real estate transactions, ensuring that a property is free of any obstacles that could jeopardize a sale or mortgage or interfere with a buyer's or lenders rights to the property.
* Issued Title Commitments and Title Policies.
* Peer reviewed Title Commitments completed by co-workers for accuracy.
* Oversaw the delivery of Title Commitments by the Title team, which resulted in exceptionally fast service, and satisfied customers.
* Increased customer satisfaction by resolving title issues.
EDUCATION
Piggott High School, Piggott, Arkansas - diploma
SKILLS
Real Estate Closing Expertise / Escrow Management /
Accounts Receivable / Accounts Payable /
Account Reconciliation / Quality Control Processes /
Title Commitment & Policy Creation /
Training Program and Material Development (Remote) /
Microsoft Office (Word, Excel, PowerPoint, SharePoint) /
Zoom, Skype (Remote) / Team Training & Leadership (Remote) /
Training Facilitation (Remote) / Customer Service
CERTIFICATIONS
Commissioned Notary Public Expires AUGUST 2024
Technical Support Fundamentals Certified JULY 2023
The Bits and Bytes of Computer Networking Certified AUGUST 2023
Operating Systems and You: Becoming a Power User
Certified OCTOBER 2023
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