Priyanka Patel

• Virginia ad0lf7@r.postjobfree.com 419-***-****

EXECUTIVE SUMMARY

• Accomplished Business System Analyst boasting 2 years of industry experience in Healthcare and Finance, excelling in requirements gathering, business process flow and data modeling, and data mapping.

• Proven expertise in applying Agile development methodologies, fostering collaboration with key business users, stakeholders, and across organizational levels to meet objectives, and designing bespoke reports to fulfill client requirements.

• Proficient in leveraging robust analytical, communication, and problem-solving abilities to amplify business operations and fuel organizational success.

• Demonstrated proficiency in scrutinizing complex processes, pinpointing opportunities for enhancement, and executing solutions that boost efficiency and precision.

• Solid understanding of healthcare managed care claims management process Medicaid and Medicare Services.

• Superior knowledge and experience in Data Analysis, Design, Development, Implementation, and Testing of Data Warehousing utilizing Data Conversions and data Extraction.

• Hands-on experience with Microsoft SQL Server, SSRS, and SQL.

• In-depth knowledge of the Healthcare Industry encompassing Primary care services, HMO, Managed Care, Medicaid, and Medicare Services.

• Skilled at gathering requirements in various formats including Business Requirement Documents (BRD), Functional Requirements Documents (FRD), Gap Analysis, Traceability matrix, User stories, Use cases, Wireframes, Mockups, and Prototypes.

• Accountable for tracking, documenting, capturing, managing, and disseminating the requirements using the Requirement Traceability Matrix (RTM), aiding in controlling numerous artifacts produced by the teams across the deliverables for a project.

• Familiar with Claims, Subscribers/Members, Plan/Product, Claims, Providers, Commissions, and Billing Modules.

• Extensive experience in developing Use cases, designing screen mock-ups, conducting Gap Analysis, Impact analysis, SWOT analysis, Cost-Benefit Analysis, and Risk analysis.

• Experienced in facilitating Change Management throughout the entire process from project inception to Testing, through Project Delivery, Software Development, and Implementation Management in diverse business and technical settings.

• Practical experience in generating SQL ad-hoc queries to extract data from various databases for data analysis and report generation as per the format dictated by Subjects Matter Experts (SME's).

• Familiar with using HP ALM/ Quality Center, Atlassian Jira, and Microsoft TFS for writing Test cases and reporting.

• Highly driven team player displaying excellent interpersonal and customer relationship skills and proven communication, organizational, analytical, presentation, and leadership qualities.

Highlighted Achievements

• Orchestrated the strategic design and execution of a comprehensive IT function, integrating Agile productivity methodologies across the organization. This initiative heightened project transparency and visibility for executive leadership.

• Exemplified outstanding project management capabilities by consistently achieving project deadlines within the designated timeframe and budget, enhancing business credibility and stakeholder trust.

Leadership Expertise and Skill Set

Business Analysis Requirements Gathering Agile Methodologies Business Process Modeling Data Modeling Project Management Stakeholder Engagement Business Intelligence SQL Data Analysis Risk Analysis Business Strategy User Stories Functional Requirement Documents Use Cases Wireframes Prototypes Gap Analysis Traceability Matrix Change Management Healthcare and Financial Industry Knowledge Customer Relationship Management Team Coordination Quality Assurance Reporting Tools SDLC DevOps Scrum Software Implementation Data Security Continuous Process Improvement KPIs P&L Management

CAREER HISTORY

The Blue Box Consulting - Virginia

Business System Analyst

Feb 2023- Aug-2023

• Managing the product backlog and decisions on prioritization of the items in the backlog

• Executing product manager’s strategy into actionable tasks, and work with cross-functional agile teams to make sure

• they are executing on those requirements

• Identify features and epics that are ready for requirement gathering and analysis

• Act as an interface and end user advocate to ensure stakeholder and user needs are being addressed

• Represent the business and end users during backlog grooming sessions and internal demos

• Proactively contribute to the quality of the product by seeking and proposing new or alternative approaches to

• address the requirements

• Facilitate discovery sessions with committees and SRR Business Services to elicit requirements, create workflows, etc.

• Create Phase 0 deliverables such as Journey Maps, User Personas, and Process Flows

• Draft user stories to make sure the acceptance criteria meet with end users need and validate with PO

• Responsible for ensuring user stories include validation criteria which reasonably covers all areas necessary for

• complete testing of the new functionality

• Provide additional support and guidance to the team and stakeholders during the implementation phase.

• Produce release notes with every release for internal and public posting.

• Participate in SAFE ceremonies – PI Planning, Sprint Planning, Sprint Retrospective, daily standup etc.

• Support UAT activities, identify and triage feedback for enhancements, bugs and new requirements with Product

• Owner and Business

• Create and maintain documentation such as roles, permissions, notifications, and business rules

• Worked directly with internal customers to understand the business environment and needs. Identified relevant

• design, process and specification issues.

• Worked with the trading desk in their day-to-day activities, and ensured their pooling activity was smooth throughout

• the day.

• Lead the analysis, research and requirements phase of a project and worked closely with the trading desk to

• document requirements

• Lead UAT test phase including test strategy development, test case creation, test script development, test execution,

• defect tracking and reporting.

• Worked with up and down streams to develop business requirements and solutions in regard to securitization and

• other Capital Markets initiatives.

• Ensured all deliverables support and conform to business needs and specifications.

• Communicated with users to understand and resolve system problems and define enhancement requirements.

• Communicated problem resolution and enhancement requests with the development team.

• Reviewed requirements and create a test strategy for implementation plan.

• Assisted the project managers to provide status reports and worked with other team members on other ad-hoc

• requests and production issues that required analysis and research.

• Assisted in system and regression testing of the entire product to bring the performance at par with the new set

parameters, and provided post-implementation support, which included defect analysis.

CAREER HISTORY

Nabahi Health McLean, VA

Business System Analyst

Jan, 2022-Jan,2023

• Engaged with stakeholders, IT, and operation teams for functional requirement analysis and documentation for both new and legacy systems, leveraging Agile Scrum methodologies for project management.

• Facilitated effective client communication for requirement gathering, product demos, solution proposals, change requests, and user acceptance testing (UAT).

• Assessed client-specific needs and objectives as part of a customer-centric approach.

• Gather detailed software customization and configuration requirements, documenting use cases, functional requirements, and system-specific rules or regulations.

• Developed reconciliation reports using the SSRS tool, composed SQL ad-hoc queries for unit test cases, and ensured data accuracy for strategic decision-making.

• Collaborated with development, QA, and business teams to clarify functionality issues and requirement specifications, while managing cross-functional team coordination to achieve project milestones.

• Enhanced system capabilities by refining business requirements gathered through global brainstorming sessions.

• Logged user feedback on defects and enhancements from the UAT, communicating them to the development team for a swift resolution.

• Performed Scrum Master roles, conducting sprint/stand-up sessions, analyzing Iteration Burn Down charts, and reviewing defects.

• Scheduled UAT with business end users, developed UAT test scripts and acceptance criteria and obtained appropriate product sign-offs.

• Utilized JIRA for tracking and managing User Stories, defects, and testing activities, and attended daily scrums, and retrospective and demo meetings.

• Prepared Specification Documents for reports and assisted in Ad-hoc reporting as per team requests.

• Gained extensive experience in the agile methodology of SDLC.

Fannie Mae Reston, VA

Business System Analyst

July 2021 – Jan 2022

• Facilitated effective client interactions, encompassing requirement gathering, solution proposals, product demonstrations, change requests, and user acceptance testing.

• Composed SQL ad-hoc queries for data analysis and to facilitate QA/unit testing of data.

• Conducted data validation in the System Integration Testing (SIT) stage and performed QA checks on test files prior to vendor submission, ensuring high-quality, bug-free delivery by closely collaborating with the development team.

• Managed and coordinated with development, QA, and business teams to address functionality issues and clarify requirement specifications.

• Developed comprehensive documentation, including test cases and Business Requirements Document (BRD)/Business Technical Requirements Document (BTRD).

• Participated in daily scrum calls, provided status updates, and attended knowledge-sharing sessions, team meetings, demonstrations, and retrospectives.

• Utilized JIRA for tracking defects and tasks across multiple projects.

EDUCATION CERTIFICATIONs

Degrees: Bachelor in Business Administration, Sardar Patel University, India - 2007

MULTIFACETED TECHNOLOGY COMPETENCIES

Management:

Guidewire, SharePoint, Visual Studio, JIRA

Documentation:

Office 365, Microsoft Visio & Project

Operating Procedures:

Windows,

RDMS / Databases:

MS Access, My SQL Server

Methodologies/Framework:

RUP, UML, ER Diagram, Agile Scrum

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