Jack Koehn

Hilton Head, South Carolina • 1-847-***-**** • ad0lev@r.postjobfree.com

• linkedin.com/in/jack-koehn-47574717

Senior Operations Executive

Innovative C-level executive with a demonstrated record of strong financial management that delivers profitable operations. Strategic leader that utilizes data analytics and insights to drive growth and organizational improvements. Proven talent developer with a collaborative leadership approach that motivates staff to peak performance.

WORK EXPERIENCE

West Coast University • Dallas, Texas, USA • 02/2021 - 05/2023

Full P&L responsibility for the $40 million revenue, online graduate nursing school. Developed and implemented strategies to grow online through program enhancements, marcom strategies, student engagement and improving operational efficiencies through process reengineering and automation. Executive Director

•Implemented marketing strategies to improve lead flow. These included SEO/SEM, website content and navigation, CRM and retargeting. Organic inquiries increased 36% within three months, driving a 10% increase in new student enrollment

•Established the business development team as a critical strategic growth pillar. Delivered a 132% increase in inquiries in the past 6 months. Developed performance KPI's for team members to drive activity and new customer acquisition

•Partnered with the WCU Innovation team to deploy Netflix style course content which improved retention by 56% in the academic year post launch

•Revised all post licensure nursing curriculum to bring it into compliance with CCNE and state Boards of Nursing standards

•Incorporated textbook engagement technology into science courses to improve outcomes. Initial results show 58% more student engagement in past 12 months

Bryant And Stratton College • Albany, New York, USA • 01/2019 - 02/2021

Bryant and Stratton College is a $150 million, privately owned college with eighteen ground locations and an online campus, based in Buffalo, New York.

Market Director

•Led the operational planning for COVID remote operation for all campuses, as well as coordinated the return to in-person instruction in 2021

•Campus exceeded plan by 12% and was recognized as the top admissions and career services campus for 2020

Vista College - Private Equity Owned • Dallas, Texas, USA • 10/2018 - 09/2019

Vista College is a $70 million, private equity backed vocational college with eight ground locations and an online division.

Senior Vice President Online Operations

•Revamped the admissions process to include consultative selling approach. Drove the creation of KPI's, daily performance analytics and tracking, website statistics, CRM retargeting. Improved inquiry conversion rate by 8% in first year

•Built new programs with an accelerated pace. Increased starts by 7% year over year

ECC - Robertson College - Private Equity Owned • Winnipeg, Manitoba, Canada • 01/2014-12/ 2017

Chief Executive Officer

•Launched Robertson Online, as one of the first online vocational colleges with student aid designation in Canada. The online campus delivered $1.7million in EBITDA in the second full year of operation

•Deployed a new omni-channel marketing strategy, including CRM, SEO/SEM, website content and navigation upgrade and targeted offerings. Revenue and EBITDA have grown 34% and 46% respectively over the past three years

Colorado Technical University • Chicago, Illinois, USA • 01/2008 - 12/2013

Full P&L responsibility for the $400 million proprietary University. Developed the strategic vision for CTU, implemented the critical business model changes necessary to be differentiated in the marketplace. CTU has become the best performing and most progressive segment of the corporation.

President And Chief Operating Officer

•Successfully prepared and lead the university through reaffirmation of accreditation with Higher Learning Commission

•Worked collaboratively with the Board of Trustees to develop and implement a three-year strategic plan as well as annual operating budgets

Senior Vice President, Chief Operating Officer

•Developed the operating budgets, KPI’s and monthly P&L review for the university. Consistently beat the expense plan by 10-12%

•Partnered with Realizit to pilot their adaptive learning solution. Based on the successful pilot, CTU and CEC invested in the company and deployed the solution across all programs

•Launched self-published, peer reviewed textbooks embedded inside the curriculum, saving 35% on book expenditures

•Drove the creation of a $30million national branding campaign. Awareness improved by 25%, increased new enrollments by 15%. This awareness building came through omni-channel marketing including TV spots, social media, SEO/SEM and retargeting

Redi Clinic, LLC • Houston, Texas, USA • 01/2006 - 12/2008

Brought in by the lead investor and chairman of the board to establish Redi Clinic as a key player in the rapidly growing convenient care sector of the health care industry. Set the strategic and operational direction for the Redi Clinic business. Opened and operated 57 locations.

President

•Implemented a fully integrated practice management and electronic medical record system that improved cash flow, clinical quality, efficiency and reporting capabilities. Reduced revenue cycle to 45 days from 100 days

•Introduced a TV marketing brand strategy campaign that increased patient flow and revenues in clinics over 300% year over year 2007 to 2008

Blockbuster Entertainment, Inc • Dallas, Texas, USA • 01/2002 - 12/2005

Full P&L accountability for $1.2 Billion, 1250 store area, including revenue generation, effective cost management; talent development and customer experience. Provide strategic vision and leadership to the field teams, optimization of the real estate portfolio, planning for long term growth, integrating acquisitions and succession planning.

Area Senior Vice President

•Improved a 1250-store market with 6% negative comp sales to 2.5% positive during the eighteen months of oversight

•Led a reengineering process improvement initiative for the 8000 store network that delivered domestic revenue increase of $50 Million, cost reductions of $25 Million while improving the customer’s experience

Gateway, Inc. • San Diego, California, USA • 01/1998 - 12/2001

Vice President, Operations, Merchandising and Training

•Redesigned the stores to add a computer maintenance function and B2B sales, increasing store revenues by 13%

Director of Operations

•Opened and executed, with full P&L responsibility, 185 computer stores that achieved a $1Billion in revenue within 3 years. Gateway Country won critically acclaimed awards for the service and selling approach it offered to the customers.

Auto Nation USA • Atlanta, Georgia, USA • 01/1997 - 12/1998

General Manager of North Megastore

• Established AutoNation in the Atlanta market. Delivered a no-haggle, consultative selling approach to the used vehicle market.

Blockbuster Entertainment Corporation • 01/1987 - 12/1997

Regional and District Manager

• Significant multi-unit experience turning-around the toughest districts and regions across the country. This included Chicago, Los Angeles and South Florida.

Bally Manufacturing Corporation • Chicago, Illinois, USA • 01/1984 - 12/1987

Senior Operations Audit Manager

CBI Industries, Inc. • Chicago, Illinois, USA • 01/1981 - 12/1984 Internal Auditor

EDUCATION

Bachelor Of Science in Accounting

Indiana University • Bloomington, Indiana

CERTIFICATIONS

CPA

SKILLS & INTERESTS

Adaptable, Adaptive Learning, Branding Process, Business Development, Business Process Reengineering,

Cash Flow Management, Cost Management, Customer Experience, Customer Satisfaction, Data Driven,

Financial Acumen, Growth Strategy, Increase Productivity, Innovation, Integrated Marketing, Interpersonal Skills, Leadership, Marketing Campaigns, Marketing Planning, Multi-unit Management, Private Equity, Profit and Loss Responsibility, Real Estate, Revenue Generation, Revenue Growth, Strategic Planning, Strategic Vision, Student Engagement, Talent Acquisition, Talent Development, Boys and Girls Clubs of America,

Golf

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