Management Team Customer Service

PROFESSIONAL

SUMMARY

SKILLS

WORK HISTORY

UM UNDRAY MOULTRIE

ad0lei@r.postjobfree.com 917-***-****

SMYRNA, GA 30082

Senior Transport Shift Supervisor with more than 10 years of successful experience. Outstanding performer in Management and Customer Service within the Healthcare Industry as well as Customer Service-Call Center profession. Proven success in leadership, operational excellence and organizational development with keen understanding of elements of Managing a team of Transporters while providing excellent patient care. Recognized for inspiring management team members to excel and encouraging creative work environments.

Ability to effectively

communicate with patients,

families, staff, physicians,

support agencies, and vendors

Proficient problem solving, and

critical thinking skills while able

to multi-task

Ability to read, write and

comprehend instructions,

correspondence, and memos

Coordinating with Supervisors

Full knowledge of Help Desk

operations, tools,

methodologies, and memos

Patient transportation

Supervisory expertise and

Proficient in Shift Scheduling

Great team member and the

ability to work independently

Understanding of payroll

services

Knowledge and understanding

of HIPAA guidelines

Transport Services Shift Supervisor Piedmont 09/2019 - CURRENT Healthcare - Atlanta, GA

Directly supervises assigned teams, completes performance reviews in a timely manner, and administers corrective action under direction of the Manager of Transport Services.

Created and verified schedules and sign in sheets for daily changes and call-ins in order to effectively allocate staffing resources. Managed KRONOS time keeping systems.

Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.

Increased patient satisfaction and repeat business through relentless pursuit of resolutions to problems arising from transporting, protecting company reputation and loyal client base.

Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance. Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.

Developed team communications and information for brief team meetings.

Patient Transport Supervisor Piedmont Healthcare - 06/2012 - 09/2019 Atlanta, GA

Directly supervises assigned teams, completes performance reviews in a timely manner, and administers corrective action under the direction of the Manager of Transport Services.

Performs autonomous rounds and patient interviews on a daily and weekly basis, as well as administrative rounds on a weekly basis. Ensured equipment and supplies are available and in working order,while having knowledge of all equipment used in Transport Services Department.

Created and verified schedules and sign in sheets for daily changes and call-ins in order to effectively allocate staffing resources. Manages KRONOS time keeping systems.

Performs daily shift huddles/meetings to ensure that employees are aware of existing problems and changes.

Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.

Transporter/Patient Transporter Shands Hospital - 01/2010 - 06/2012 Jacksonville, FL

Warmly greeted patients and visitors and made each feel welcome. Maintained courteous and professional demeanor when communicating with patients, visitors, hospital personnel, and fellow staff members.

Transported patients between medical units, treatment centers, transport vehicles, patients rooms, in a safe and timely manner. Delivered supplies, medications, equipment, and other materials to patient units and medical departments.

Transported blood for trauma units, retrieving patient specimens, running STAT medications from pharmacy to laboratory to designated areas.

Recorded transportation data, electronically and manually, on appropriate forms and software systems.

Provided training of expected work routines, including policies and EDUCATION

CERTIFICATIONS

procedures to new hires.

Child Care Hotline Representative Administration 12/2007 - 06/2009 For Children Services - New York, NY

Provided clients information, alternative solutions, and instructions regarding child care enrollment.

Processed provider disbursements, ensuring proper allocations. Provided written and verbal reports to management team. Answered calls and documented conversations in electronic tracking system.

Provided follow-up contact with clients.

Transporter-Patient Support Assistant New York 01/1995 - 12/2006 Downtown Hospital - New York, NY

Transported patients throughout the hospital to various departments and diagnostic testing units.

Scheduled transport requests for staff.

Provided training for new staff members.

Back-up Supervisor for both a.m. and p.m. shifts.

Assisted medical staff with patient care

Served as a liaison between patients and healthcare providers. Provided high-risk patients with one-on-one care.

Assisted patients with meal selections.

Maintain upkeep of public and professional areas

Replenish and restocked medical and general supplies. Borough of Manhattan Community College of The City University of New York, New York, NY

Majored in General Studies

Mount Aloysius College, Cresson, PA

Majored in General Studies

CPR Certified

Received CPR Certification

8 & 16 Hour Security Certification

Received NYS Security Guard & Licensed Training Certification Certified Basketball Referee

AAOA-Atlanta Area Official Association

IAABO-International Association Of Approved Basketball Officials

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