Betzabeth Peraza-Vargas

ad0ldh@r.postjobfree.com

linkedin.com/in/betzabeth-p-b91036279

Summary

Experienced Customer Service Representative comfortable working in fast-paced environment. Native Spanish speaker and fluent in English. Dedicated to maintaining highest customer satisfaction while processing large volumes of calls in busy offices. Bringing top-notch skills in oral and written communication, Data Entry, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions. Experience

Bilingual Customer Service Representative

Maximus

Mar 2023 - Present (8 months)

ID #496841

Assisting customers with Spanish-language inquiries in timely and professional manner. Knowledge of Third Party Health Insurance (TPHI).

Handling concerns quickly and escalate major issues to supervisor. Providing language translation services for customer service inquiries. Spanish proficiency to build relationships with Spanish-speaking customers. Translating documents, forms and other materials from English to Spanish. Search and resolve customer inquiries and complaints quickly. Collaborating with staff members to enhance customer service experience and exceeding team goals through effective client satisfaction rates.

Managing over 50 consumer calls per day.

Customer Service Specialist

Morris Animal Inn

Nov 2022 - Mar 2023 (5 months)

Assisted customers primarily through email and phone calls. Handled customer inquiries and processed payments. Displayed strong communication and organization skills with clients. Increased client based, while providing superior customer service experience.

Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors. N/A

N/A

Aug 2021 - Nov 2022 (1 year 4 months)

Had to take time off work to recover from illness. Now back on track, to resume my career. Sales Assistant

State Farm

Betzabeth Peraza-Vargas - page 1

Sep 2020 - Aug 2021 (1 year)

Assisted customers primarily through email and phone calls. Helped with cold calls and Increased sales.

Restocked supplies and placed purchase orders to maintain adequate stock levels. Contacted Potential Clients.

Supported Business Results.

Medical Office Secretary & Billing Coding

Bart De Gregorio MD

Nov 2017 - Mar 2020 (2 years 5 months)

Welcomed and check in Patients, while verifying demographic and Insurance Information. Assisted Doctors in returning client calls and emails. Acquired Patient medical records.

Entered CPT Codes into Athena billing system.

Assisted customers with warm and professional attitude. Answered general questions.

Answered telephone calls to offer office information, answer questions, and direct calls to staff. Kept information confidential and followed HIPAA guidelines to maintain patient trust. Answered phone calls and messages for six-physician Cardiology medical facility, scheduling appointments, and handling patient inquiries

Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.

Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.

Medical Secretary

Central Valley Orthopedic & Rehabilitation

Sep 2017 - Nov 2017 (3 months)

Answered telephone calls to offer office information, and directed calls to staff. Kept information confidential and followed HIPAA guidelines to maintain patient trust. Organized paper work such as charts and reports for office and patients needs. I was in charge of filling out the forms for worker compensation cases. Administrative Assistant

Laces buttons and Trims

Sep 2016 - Jun 2017 (10 months)

Knowledge of QB-keeping track of bills, entering bills and orders, pay vendors, and organize all expenses DTY.

Created waybills and send daily shipments.

Excel spread sheets.

Managed sales with International vendors.

Salesperson

H&M

Jun 2016 - Sep 2016 (4 months)

Prepared merchandise for sales floor by pricing or tagging. Betzabeth Peraza-Vargas - page 2

Rotated stock and restocked shelves to maintain product availability and store appearance.

Managed returns, exchanges and refunds in accordance with store policy.

Answered customer questions about sizing, accessories, and merchandise care.

Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Provided positive first impressions to welcome existing, new, and potential customers.

Engaged with customers to build rapport and loyalty. Solved customer challenges by offering relevant products and services. Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Trained new employees on customer service, money handling and organizing strategies.

Set and achieved company defined sales goals.

Presented professional image consistent with company's brand values. Stayed current on company offerings and industry trends. Awarded Employee of the Month.

Education

Rutgers Business School

Certificate, Introduction to Business Planning

2020 - 2020

Direct Sales · Product Marketing · Business Strategy · Social Media Marketing · Business Process · Online Marketing · Retail Sales · Market Research · Financials · Marketing · Business Development · Business-to-Business (B2B) · Business Planning

Eastwick College

Certificate, Business Administration and Management, General 2019 - 2020

QuickBooks · Management · Market Research Project Management · Accounting · Microsoft office suite

· Information Management

Licenses & Certifications

Leading From Anywhere: How To Build High Performing Remote and Hybrid Teams - Skillsoft

809704

Leadercamp on-demand: Demystifying the Problem Solving Process - Skillsoft Betzabeth Peraza-Vargas - page 3

812033

Design Thinking for Innovation: Stakeholder Engagement - Skillsoft 812161

Cultivating Cross-functional Team Collaboration - Skillsoft 807615

Leadership Insights on Leading Innovation - Skillsoft 804912

Introduction To UI/UX - Skillsoft

84370087

Skills

QuickBooks • Microsoft office suite • Management • Market Research Project Management • E- Commerce • Retail Sales • Direct Sales • Customer Relationship Management (CRM) • Customer Support • Data Entry

Betzabeth Peraza-Vargas - page 4

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