CC Cheryl Cardinal

San Diego, CA ***** 858-***-****

ad0ld6@r.postjobfree.com

PROFESSIONAL

SUMMARY

Experienced Project Manager with over two decades of expertise across a spectrum of fiercely competitive industries. Demonstrates exceptional proficiency in both functional and technical project management, spearheading innovative initiatives that yield substantial revenue growth. Proficiencies encompass project and product planning, scope control, risk evaluation and mitigation, as well as adept communication management. An outstanding manager and astute problem solver, capable of rapid learning and delivering immediate value in both domestic and international business landscapes.

AREAS OF EXPERIENCE

PROJECT MANAGEMENT: Identifying and managing milestones, dependencies, and bottlenecks by creating production standards, gathering initial user requirements and generating/refining specifications for the product development cycle.

COMMUNICATION CORRESPODENCE: Highly proficient in the facilitation of efficient communication between cross-functional groups across varying locations around the world. Coordinated with executive management to develop project requirements and organize both logistics and project progress meetings. Directed client protocol training for product deployment and provided on-going customer service and technical assistance. SKILLS Project Management

Problem-Solving

Critical Thinking

Process Improvement

Verbal and Written

Communication

Operations Management

Remote Team Management

Work Planning and Prioritization

Flexible and Adaptable

Policy and Procedure

Improvements

Requirements Writing and

Documentation

Cross Functional Team Builder

Software/Applications: MS

Office, Excel, Risk Management,

Quick Learner, Jira, Confluence,

Trello, Google Suite, SmartSheet,

Salesforce, ServiceNow, Basic

SQL

WORK HISTORY THIRD PARTY RISK PROGRAM MANAGER 02/2022 to 08/2023 Intuit San Diego, CA

Joined team as individual contributor and now managing all 3 sectors (7 CW/OSP Analysts) on expense side

Designed and built 3prm dashboard and SmartSheet used for daily operations

Updated meeting agenda and took over leading weekly COE operations meeting with cross functional team (Information Security, LCPO Privacy, Privacy Ops, Supplier Management, Secure Sign On team, AI Data Science team)

Trained and onboarded all team members and created onboarding training checklist

Decreased 3prm queue from 26% and up to under 20% and reached all-time low of 15%

Operationalized team to support tasks across all 3 sectors Track lead to following major projects that involve 3prm: Coupa International, AI/Machine Learning task addition to risk screening, 3prm Reimagine

Identified all crucial functions for daily operations and provided plan to ensure coverage

Decreased SLA's for all tasks in workflow by implementing standard procedures

Responsible for continuous improvement of tool and processes Implement automation to reduce manual tasks and decrease errors Work with key business stakeholders (Sourcing and business requestors) to ensure third parties are onboarded quickly and engagements are risk screened

Address and resolve escalations

Ensure team has proper training, tools, documentation and support to perform their tasks

Subject matter expert for 3prm process

Data auditing to ensure records are up to date, analysts are conducting risk screening correctly and removing data that is no longer needed Managed and supervised administrative and daily program operations, complying with policies and regulations

Coached team members on productivity strategies to accomplish challenging goals

THIRD PARTY RISK PROGRAM MANAGER 06/2021 to 02/2022 ProUnlimited (Intuit) San Diego, CA

Interface between Business Unit, Sourcing, Information Security and Suppliers to ensure proper Privacy & Security exhibits, agreements and security assessments are in place for suppliers

Manage marketing risk screening with team of 2 risk analysts Identified program obstacles and communicated possible impacts to team Established team priorities, maintained schedules and monitored performance

Improved staffing during busy periods by creating employee schedules and monitoring call-outs

Developed detailed plans based on broad guidance and direction BUSINESS SOLUTIONS MANAGER 03/2019 to 05/2021

Cabrillo Credit Union San Diego, CA

Design, planning, delivery, vendor management, measurements and optimization of digital and in-branch channels Serve as administrator for each channel Liaison between system vendors and internal stakeholders to ensure channels are meeting business needs and expectations Perform regular User Acceptance Testing for all channels Stay abreast of all current trends within Credit Union/Banking market Evaluate and provide recommendations on emerging trends, technologies, electronic platforms and potential partnerships that allow delivery of enhanced member experience

Work closely with IT resources and business leadership to define, manage, and complete IT projects in alignment with business strategy Work with other branch departments to identify online banking service needs, establish requirements and provide analytics to guide department growth

Identify opportunities to optimize use of technology in order to advance business

Develop project and/or release plans and coordinate resources to ensure that projects are successfully completed within defined constraints Collaborate with developers and subject matter experts to establish technical vision and analyze tradeoffs between factors such as cost, time to deliver, usability, system performance and scalability Manage online banking vendor, including request for proposals and quotes for identified services/products scheduled for release to platform Participate in audits to assist Risk & Compliance team and ensure online banking security is up to par

Communicate with other financial institutions to share industry best practices

Partner with other external vendors to ensure smooth integration of products and services

Coordinated support responses to customer issues, verifying closure of concerns and correction of deficiencies within 24 hours Worked closely with marketing and branch teams to plan, develop and execute improvements to online banking experience

Identified computer hardware and network system issues, performing troubleshooting techniques for remediation

Oversaw development and implementation of improvements to support and network operations

Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations Application testing on iOS and Android devices

THIRD PARTY RISK COORDINATOR 09/2017 to 03/2019

Intuit San Diego, CA

Manage risk screening for all suppliers via Quickbase Interface between Business Unit, Sourcing, Information Security and Suppliers to ensure proper Privacy & Security exhibits, agreements and security assessments are in place for suppliers

Participate in daily meetings with Marketing, Services & Technology category teams to provide input on supplier risk screening and assessment Provide process improvement to risk process and security screening Manage suppliers in scope for GDPR to ensure proper documentation and processes are in place

Due Diligence reporting and escalation (Dun & Bradstreet, Regulatory Data Corp

Devised new systems and specific processes to handle ongoing monitoring needs for potential risks

Produced and filed reports to inform senior management of current activities and progress with investigations

PROJECT/ACCOUNTING COORDINATOR 08/2016 to 09/2017

California Comfort Systems USA, Inc San Diego, CA Prepare Purchase Orders, Subcontracts and Change Orders New job set up in eSUB

Review and manage contracts/subcontracts and certificate of insurance Preparation of Close Out documents

Set up and manage Special Projects and Industrial bid requests to vendors Manage Dynamics 365 sales tool to track bids and generate metrics to determine efficiency

Invoice and bill all Industrial jobs

Assist Project Manager in monthly financial reporting PRODUCT SPECIALIST 12/2012 to 08/2016

Sleep and Respiratory Care Devices, ResMed San Diego, CA Interfacing with sales, customer service and technical support teams regarding all product inquiries customers may have Forecasting of device accessories on monthly basis Providing direction of slow moving parts and collateral Updating and purchasing of collaterals for devices Product Managers Working with Marcom to provide collateral red lines and timeline for delivery

Managing and maintaining product content on SharePoint Cooperating with global product management, R&D, regulatory and quality team to provide customer responses to sensitive inquiries and complaints Implementing use of Sales Force to manage content of Product Support mailbox

Managing No Fault Found initiative alongside technical support and quality team

Researched product's technical specifications and accurately communicated information

Continually expanded knowledge of ResMed product line PROJECT COORDINATOR 07/2011 to 12/2012

Ericsson, MultiPoint San Diego, CA

Created and managed vendor bids for cell sites in Southern California, Alaska, Hawaii and Nevada

Interfaced with Program and Construction Managers on bid creations Managed weekly cash flows and reconciliation of bids and purchase orders processed using SAP

Coordinated with AT&T Project leads and Ericsson Managers to turn up sites and actualize milestones

Tracked Change Orders for Project Managers

Kept projects on schedule by managing deadlines and adjusting workflows Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments

PROCESS MANAGER 01/2009 to 04/2011

Nokia UK Farnborough, Hampshire

Managed Sample Collection, Field Feedback and Early Warning activities in deployed countries (UK, Finland, France and Benelux) and ensure samples were delivered for analysis in timely manner Globally managed Field Feedback Coordinators in Mumbai, Delhi, Dubai and Beijing

Participated in process improvement for Sample Collection countries on roadmap and planned field feedback reporting in to Early Warning Process

(EWP) meetings

Interfaced with program members and stakeholders to ensure day to day activities were executed

Responsible for deploying tools necessary for process monitoring and conducting training to 200+ internal and external stakeholders Organized and led weekly status meetings to ensure successful project progress and data recording

Managed development and growth of Early Warning Process (EWP) for Devices and Services

Collaborated with Care Project Manager and Sales Unit for fast and efficient analysis of data for Early Warning Process Planned sample collection, Field Feedback Coordinator locations and analysis facilities for product programs

Managed development of EWP roadmap with visibility of sales launch, milestones and EWP kick off

Aided in deployment of new sample collection countries Managed reporting capabilities for Devices and Services into QlikView Collaborated with Siebel Analytics and QlikView teams to develop Contact Center data reporting portal for following BU's: COIS, Devices, Services and Accessories

Managed User Acceptance Testing requirements for development and implementation of Contact Center data reporting

Provide QlikView training of reporting via Live Meeting for 100+ stakeholders

Support stakeholders with technical and data quality issues Improved efficiency and effectiveness of performance and management of processes across departments

QUALITY MANAGER 01/2008 to 01/2009

Nokia UK Farnborough, Hampshire

Managed quality initiatives based on business case including operator scorecard for Orange and TMobile, post launch/early detection activities and reporting for Care management

Coordinated and oversaw periodic audits to evaluate product quality and safety and address non-conformances

Collaborated with Orange and TMO team to gain access to relevant data for scorecard

Participated in Orange collaboration F2F meetings to present scorecard Interfaced with various departments in organization for Care management reporting.

THIRD PARTY OFFERING SOFTWARE VERIFICATION 01/2006 to 01/2008 LEADER

Nokia UK Farnborough, Hampshire

Managed 3rd party applications testing for product programs Directed team of on-site contractors (consisting of test technicians) and subcontractors in China

Participated in original Global TPO taskforce to harmonize TPO testing across sites

Owner of Global TPO test asset (managing all additions and modification of test cases used for TPO testing across sites and running review meetings)

Interface with Software Product Development Manager, LPMs, 3rd party suppliers, internal suppliers, Forum Nokia, Variant team, Portfolio Manager, and Test Managers

Ensured documentation of all activities in local TPO testing (tester training, Synergy, Error management process etc)

Managed development of TPO tools currently in use: Application Tracker, TPO Reporting tool, Utilization metrics

Supplier management (delivery of applications based on program deadlines and version control)

Error management between program and supplier (track supplier fixes and new application versions)

Facilitated resource planning

Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time

Maintained up-to-date knowledge of products and services offered to customers

Coordinated with other departments to provide smooth execution of sales initiatives

SOFTWARE TEST MANAGER 01/2005 to 01/2006

Nokia San Diego, CA

Managed Protocols, Data, Core and Applications testing for CE and PE product programs

Managed multiple programs in software test with multiple streams in various stages of development and post launch support Interfaced with Product Manager, Software Chief, Field Test, EM, TRUE) Created new ITP release testing process for SWT managers Managed SWT errors for product (CS, Data, Core and Application errors) Improved visibility of SW maturity and managed virtual team in Mumbai for release testing

Coordinated work with various teams to solve problems and improve efficiency for software testing and automation

Worked closely with different departments to develop innovative solutions to functionality issues

TEST LEADER 01/2002 to 01/2005

Nokia San Diego, CA

Responsible for managing internal employee testing of products resulting in delivering quality products into market

Responsible for TRUE test plan, TRUE database creation, review of Field Test and SW L1/L2 results, status and metrics reporting to program, enforcing entrance criteria, ensuring TRUE errors are closed in PCP database according to process

Interface with Global TRUE and facilitated TRUE Error Filtering meetings Process creation of error handling between TRUE and PCP dB Provided technical support for devices to other Nokia sites (China, India, Calabasas, and Dallas)

Led development of TRUE Team track process workflow Budgeted incentives for TRUE programs and collaborated with remote sites to test CDMA products

Documented diagnostic findings in reports to inform stakeholders of product performance

PRODUCT ENGINEERING ADMINISTRATIVE SUPPORT 01/2001 to 01/2002 Nokia San Diego, CA

Provided support in all areas of PE including development of new organization structure for Product Test Factory

Maintained CURE/Everest database by reviewing monitoring all open errors

Participated in various PE meetings such as milestone reviews, Parts Requalification Review, CCB and factory updates

Assisted in compilation of internal reporting system to report and functioned as back up to Mobile Administrator (MPART) Interfaced with carriers such as Verizon, Sprint and Cricket Tested and assisted development of research and development Scheduling Tool for Product Test Factory

ADMINISTRATIVE SUPPORT 01/2000 to 01/2001

Channel Marketing Group, Intel Corporation San Diego, CA Provided support in all areas needed within fast paced marketing team Created library of sales support materials for Intel NetStructure product line and compiled product launch materials

Developed processes and wrote manual on data manipulation guidelines for lead distribution database

Researched leads for sales group

Planned conferences and events for field and channel marketing groups Conducted preliminary interviews for marketing department hires Tested new ICE-SAP e-purchasing tool and took part in product launch Answered phone calls and responded to inquiries from customers, vendors and other external contacts

Assisted management with special projects to complete all tasks by deadlines

EDUCATION Bachelor of Arts Diversified Liberal Arts 05/1997 University of San Diego, San Diego, CA

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