Andrew Houseman Tampa, Florida 813-***-**** ad0lc9@r.postjobfree.com

Andrew Houseman

Tampa, FL 813-***-**** ad0lc9@r.postjobfree.com linkedin.com/in/andrew-houseman Customer Success Manager Profile

Tenacious ~ Positive ~ Mentally Tough ~ Detail oriented ~ Helpful ~ Goal-oriented Growth-focused and people-centric business leader with broad exposure to business, sales development, relationship management, consulting service, and team leadership. Relationship-builder with demonstrated success in delivering personalized solutions and strengthening existing relationships with an emphasis on ensuring customer retention, expanding product lines, and maximizing revenue. Exemplary presentation skills coupled with an aptitude to engage clients across a broad spectrum, ranging from local businesses to global corporations, including Fortune 500 and 100 companies. Capable of closing high-value deals, driving renewal process, and identifying upsell/cross-sell opportunities upon contract renewal for customer growth. Proficient in understanding business goals, suggesting process improvements, and supporting executive leaders in making effective decisions based on real-time data. Supportive and collaborative team leader, excels at prioritizing active listening and a personalized approach to effectively meet each individual's needs. Well-developed problem-resolution skills and proven ability to deliver tailored solutions for customer issues and achieve long-term sales success. AREAS OF STRENGTH: Technology Solution Selling Account Management Customer Service Relationship Management Consultative Sales Techniques Product Demonstrations Sales Pipeline Development Brand Recognition Cold Calling Project Management Process Optimization Performance Improvement Data Analysis Team Leadership Communication INDUSTRY: SaaS (General, Healthcare, and Manufacturing Technology), Security, IT, and Cybersecurity Career Summary

SECURITY LOCK SYSTEMS (ACQUIRED BY AFFORDABLE LOCK AND SECURITY) TAMPA, FL 2019 TO PRESENT

“A B2B Security Solution and Provider with 70 employees, offering integrated state-of-the-art systems and professional installation for complete loss prevention for commercial businesses.” BUSINESS DEVELOPMENT MANAGER AND ACCOUNT MANAGER

Drive all areas of sales by serving as Business Development Manager while reporting to the President. Build productive relationships with customers from different industries, including corrections, property management, government, commercial businesses, banking, military, manufacturing, healthcare, and education. Evaluate and integrate more efficient products and tools to help the organization in continuous process improvement and efficiency enhancement within budget limitations.

• Strengthened existing business relationships with organizations ranging in size from owner- operated companies to Fortune 500.

• Headed sales efforts for a prominent cybersecurity client and secured contract with a rapidly growing company in Tampa Bay. Initially projected $300K and yielded more than $1.5 million in revenue.

o Scrutinized and navigated a comprehensive evaluation process and competed with 8 other integrators to secure the contract.

o Collaborated with lead technician and served as a primary liaison for the client's CISO, delivering personalized solutions that met the customer's needs and requirements.

• Expanded the company's reach to secure and serve global clients, a transition from previous focus on local and regional customers.

• Deployed security systems in national and international locations, including Dublin, Ireland; Salt Lake City, UT; and Las Vegas, NV.

• Played an influential role in facilitating successful acquisition by a larger company, elevating brand recognition and market presence.

• Secured the top two largest projects in the company's history, which increased revenue of the electronic security division by 300%. o Led electronic security sales division and increased project revenue from an average of $10K to $40K per transaction. Leadership Relationships

Solutions Selling Process Improvement

$1.5 million

Revenue Growth

$2.2 million

“Andrew was the only ‘A’ candidate that I interviewed for the Business Development Manager position.” Rob B, President and CEO Security Lock Systems

Andrew Houseman Tampa, Florida 813-***-**** ad0lc9@r.postjobfree.com SPIRION, ST PETERSBURG, FL 2019

“Cybersecurity and data privacy software company. Private SaaS company.” SALES DEVELOPMENT REPRESENTATIVE

Collaborated with seven other sales development representatives to drive sales efforts while reporting to the SDR Manager. Enhanced brand awareness and maintained relationships through prospecting efforts, including cold calling, email outreach, and LinkedIn engagement. Developed new sales pipelines through inbound inquiries and outbound prospecting.

• Utilized patented cyber-security software platform to enable users to automate protection policies, ensuring real-time visibility and control of personal data, PII, PCI, ePHI, intellectual property, and any organization-specific data.

• Secured meeting with a Fortune 100 within the first three months of employment and built positive relationships with the prospected organization.

TARGIT TAMPA, FL 2018

“A Danish business intelligence and analytics software developer based in Aalborg, Denmark, with American subsidiary Targit US Inc., based in Tampa, as well as distribution offices in more than twelve countries worldwide.” BUSINESS DEVELOPMENT REPRESENTATIVE

Delivered high-quality consulting to C and D-level leaders in enterprise organizations and helped them make data-driven decisions. Utilized multiple sales intelligence tools to develop new sales pipelines from inbound inquiries and outbound prospecting. Updated entries into CRM System (Salesforce) while ensuring maximum accuracy of data.

• Identified crucial KPIs and automated the process of report generation and distribution, which enabled team members to use data for informed decision-making.

• Achieved continuous success by consistently setting the highest number of meetings among peers for several measurable periods. TOSHIBA BUSINESS SOLUTIONS TAMPA, FL 2017 TO 2018 SALES ACCOUNT EXECUTIVE

Identified clients’ needs and objectives and aligned Toshiba products and services with potential business opportunities with a focus on client retention and revenue growth. Presented and sold Toshiba's complete range of office solutions in the Greater Tampa Bay area. Grew net new business by prospecting and achieving a high conversion rate with warm leads generated from lead generation campaigns. Coached new account executives in multiple areas of sales, including product demonstrations.

• Renewed and expanded contracts with existing customers that increased deal sizes due to upselling additional technology services.

• Introduced and grew new product lines and services for existing and net new customers.

• Achieved sales by delivering excellent services, outperforming peers, and demonstrating exceptional product knowledge.

• Won “Best First Meeting” award for presentation among a group of approx. twenty trainees during Toshiba's sales training program.

HERTZ TAMPA, FL 2016 TO 2017

ASSISTANT BRANCH MANAGER (PROMOTED) MANAGEMENT ASSOCIATE (PROMOTED) MANAGEMENT TRAINEE (HIRED) Started as a Management Trainee, promoted to Management Associate within three months, and further promoted to Assistant Branch Manager to oversee higher-level responsibilities. Led daily branch operations (sales, back office, and NPS) and improved sales techniques of management associates and trainees. Managed frequent outside sales calls with current and prospective accounts.

• Led efforts to drive NPS (Net Promoter Score) for the branch and promoted excellent customer service among branch employees.

• Generated significant sales revenue by upselling additional products on rentals while consistently surpassing sales targets and earning two promotions within six months.

• Received an award for maintaining exceptional services and achieving the highest retail sales revenue per day for several months. Education

Bachelor of Science, Major: Sociology, Minor: History University of North Florida, College of Arts and Sciences Jacksonville, FL Technical Skills

Microsoft Office Suite Office (Outlook, Word, PowerPoint, Excel), Salesforce, Oracle, InsideView, and Pipedrive

“Andrew has been one of the top partner reps that I have worked with throughout my career. Exceptional relationship management and communication skills." Ray H, Property Manager, Traveler's Rest Resort

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