SASHA ANN LAYERS

CONTACT Address: **** ***** ***** ** ******** VA 23223

Phone/Email: Home-804-***-****, cell-804-***-****,

ad0lbq@r.postjobfree.com

Summary

Providing outstanding customer service in accordance with the goal, culture and mission of the organization.

Rendering exceptional courteous service in order to foster customer trust and maintain a solid clientele base.

Continually managing customer information with utmost confidentiality.

Treating each customer call/ request with urgency while ensuring most appropriate product, package and /or service suites that need.

Leverage my experience in a fast-paced environment that allows for growth in Insurance Policies, finance management and other related fields.

Using acquired skills while learning newer ones for personal growth in communication, organization and customer service.

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Education

University of Guyana Bachelor of Arts-Tourism Studies 2002-2006

West Demarara Secondary High School Diploma 1998-2002

Computer Fundamental Certificate- Microsoft Office, 2012

Basic Spanish- Ministry of Tourism, Carnetta’s Inn, 2011

SOFT SKILLS

Adaptability, Collaboration, Strong Work Ethic, Problem Solving

Technical SKILLS

Microsoft Office and Web Savvy

Speaks fluent English, some Spanish

35 wpm, 2 hand typing

Professional Experience

Liberty Mutual/Safeco Insurance Call Center

Call center representative/ CAST- November 2020 to Jan. 2021

Receiving call from clients, Lienholders, Mortgagees and agents and answering basis questions that relates to coverage.

Processing online payment on behalf of insured i.e. check or credit card payments.

Referring calls to appropriate departments and entering initial transfer notes.

Maneuvering on various programs such as PST, BPS, OAS, Outlook, MS Teams and We connect to name a few.

Assisting clients by troubleshooting right track and Online account issues.

Aerotek/ Lasership Call Center

Customer Service Representative August 2020- November 2020

Receiving inbound calls and providing delivery tracking information to customers.

Updating customer’s information and presenting request to delivery facilities.

Providing customer feedback through emails and posting concerns /requests to general/ escalated platforms.

Stay at home mom,

Not employed, November 2019- August 2020

Michael and Son Co. Richmond VA,

Customer Service Representative November 18th, 2018 - November 26th, 2018

Operating a switch board system and computer knowledge

Receiving inbound calls and collecting customer details/requests

Informing customers about services and products available

Disseminating customer information and request to related departments

Making job bookings and listening to any related customer concerns

Radica Trading Company, Trinidad West Indies

Data Entry/Customer Service Representative, December, 2015- April, 2018

Coordinate with Manager for recording newly purchased items and updating of existing ones in Point of Sale system.

Oversee with Warehouse manager to ensure that product composition, measurement and bar codes and other attributes are accurate before leaving warehouse.

Assist retail managers and cashiers with labeling, bar codes and other product information.

Oversee accuracy of Cash bills, Receipts and Drawer balances provided by cashiers daily.

Work closely with Chief Accountant to prepare Sales, Purchase Journals, General Ledger entries, Invoices, Vouchers, Quotations, Transfer bills, Cash and Check deposits, Credit notes etc. for Administrative Office.

Generate Company Payroll and NIB payments (National Insurance Board).

Making and receiving telephone calls, faxes, emails on company’s behalf.

Clerical responsibility for an efficient filing, documenting and retrieval system.

Arrange and conduct after sales follow up with customers for quality assurance.

Customer interaction daily including meet and greet, answering product enquiries, product promotion and sale orders for cash and credit purchases.

Train new employees in POS System and standard operating procedures.

Global Marketing Ent. Trinidad, West Indies

Machine Operator, October, 2011 - April, 2014

Ensure the cleanliness of workstation before work convenes.

Conduct preoperational performance tests to ensure quality outputs and prevent waste.

Effective planning to meet daily quotas outlined by Floor Manager/Supervisor.

Conduct frequent checks at intervals to ensure products meet specification.

Monitor Machine Conveyor Belt, Blades and Heat-Sealing Elements to foster quality and maximum output.

Uphold safety requirements and specifications outlined at work site.

Adjust frequencies and measurements when needed to meet product specifications.

Kings Plaza Hotel Georgetown, Guyana,

Assistant Manager, January, 2008 November, -2009

Coordinate with Front Desk/ Hospitality, Housekeeping, Food/ beverage and Maintenance Departments to ensure quality assurance and assigned duties are fulfilled.

Assist Hotel Manager to coordinate regular staff meetings.

Aid in conflict management among employees and rectify guest suggestions/complaints.

Work with Manager to formulate Events Calendar, Staff Rotation Schedules and Employee Training.

Lobby with Front Office/ Hospitality team to ensure accurate and swift check in and guest experience is exceptional.

Collaborate with Maintenance department for inspection of rooms and other facilities required for health and safety standard.

Conduct frequent inventory with departments for the replenishment of stock and amenities.

Analyze Sales charts, Guest arrival Statistics to devise marketing and promotional strategies.

SOFT SKILLS

Adaptability, Collaboration, Strong Work Ethic, Problem Solving

HARD SKILLS

Microsoft Office, Web Savvy

Fluent English, Some Spanish

2 hand typing, 35 wpm

REFERENCES:

1.Randy Layers

IT Architecture Design Manager

Genworth Financial

Phone: 804-***-****

Email: ad0lbq@r.postjobfree.com

2.Dennison Harvey

Financial Advisor

Wells Fargo Bank

Phone: 804-***-****

Email:ad0lbq@r.postjobfree.com

Contact this candidate