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Attorney General Customer Service

Location:
Rancho Cucamonga, CA
Posted:
October 24, 2023

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Resume:

**** **** ***** ***. ******* Mojarro 951-***-****

Corona Ca. 92881 ad0lae@r.postjobfree.com

OBJECTIVE

To obtain a challenging position in a growth-oriented environment that offers stability and in which I can utilize and expand my oral and communication skills in the field

Skills:

Highlights of Qualifications

CPI nonviolent crisis intervention

CPR adult first aid

Awareness of Bloodborne pathogens

Respiratory fit test certification RespSafety

Hands on experience in performing required loan modification and work in a loss mitigation environment

Profound knowledge of HAMP

Exceptional knowledge of mortgage and banking process

Immense ability to develop applications for banking and services

Outstanding ability to analyze client requirement and improve processes

Skilled to work on various technology applications

Computer literate in windows 2010, 2007, 2000, 95 and 98, Microsoft word 2015 and excel. 60 wpm.

Bilingual fluent in Spanish, working ability to read and write Spanish

Strong public relations skills, customer service, fast learner, able to adapt to any type of work environment.

Eager to take on new task, very cooperative, works well under pressure, able to handle a heavy workload and work independently with little supervision.

Professional Experience:

Employment:

Sevita- First step corona 855-***-****

DSP -Independent living proud partner of California Mentor

Senior care; caregiver for adults with disabilities

Adult daycare facility that provides programs for developmentally disabled and/or mentally disabled adults.

Randstad 11-2021/ 7-2022

Ceva Logistics

3M – Auditor

A&A Employment: Collections – 1/14/20 – 3/20/20

Rosewood Counseling Center Employment: Loan Modification Specialist 1/15/ 2017- 6/15/2019

Administered all accounting functions such as reconciliation of non loan products and related to funding process.

• Assisted development team and gathered required client data for evaluation.

• Documented client requirement and analyzed data for all ongoing projects ensuring customer satisfaction.

• Designed work plans and ensured work according to drafted schedule.

• Performed tests on all configured systems and assisted client with a demonstration.

• Participated and ensured efficient working of all processes.

Capital Home Advocacy -Center Employment: Loan Modification Specialist 12/12/2015-1/15/ 2017

• Sales in Home loan modifications

• Filed complaints through the Attorney General against the banks on behalf of the client. First Phase

• Renegotiate the client’s mortgage terms to resolve the complaints filed against the bank. Second Phase

• Maintained clients and ensured high volume for same.

• Administered processes and performed required foreclosures.

• Performed modifications to process according to investor guidelines.

• Prepared credit reports and performed required calculations on income ratio.

Core Advisory Group- January 2015 - December 2015

Sales in Home loan modifications

Filed complaints through the Attorney General against the banks on behalf of the client. First Phase

Renegotiate the client’s mortgage terms to resolve the complaints filed against the bank. Second Phase

Maintained clients and ensured high volume for same.

Administered processes and performed required foreclosures.

Performed modifications to process according to investor guidelines.

Prepared credit reports and performed required calculations on income ratio.

Pacific Real Estate & Mortgage Group 2014 July- December 2014 Company moved

Refinance Sales

Sales- cold calling creating leads

Processing loans

http://www.creditcaregroup.com/ Company changed locations and company name. April 2014-July 2014

Modification Center

Calling on leads

Processing modifications

Progreso Financiero 2013- April 2014

Credit Analyst: Processing of private loans

Reviewing client applications

Completing pending information –Fraud detection

Process private loans

Comtrak Logistics 2008 - 2013

Administrative Assistant

Accounts receivable

Collections

Book Keeping

Pay roll

College Loan Corporation - 2003 - 2008

Credit Analyst: Processing of student loans

Reviewing student applications

Completing pending federal information –Fraud detection

Process student Parent Plus, Stafford, Consolidation and Private loans.

Request loan verification certificate from lenders to complete loans and disburse funds.

Chase Home Finance – 2000 – 2003

Collector II

●Duties include collections on all levels of delinquency from current dues to 90+ accounts

●Consistently met key business goals and performance levels

●Provide customer service to all clients

Updated accounts information on Melita, LSAMS, Mosaics systems

Effectively communicated to customers’ urgency to set up payment plans

to bring account and maintain a current status.

Interfaced with attorneys to achieve and maintain accounts at an current

Status and out of foreclosure.

References upon request: Pharmacy Technician Certificate/Centennial High School - Corona, CA Corona,

Education:CCA – San Bernardino, CA



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