Human Resources Customer Service
Resume:
Franklyn Hunt Lohr IV
Houston, Texas 77070
Cell:281-***-****
Overview
Hardworking,dependable, great sense of humor, responsible,sociable, problem solver, team worker, attention to detail, honest, respectful, goal oriented, with a positive attitude to get the job done.
Education
Sacred Heart University
Fairfield, CT
September 2017-May 2020
Graduated May 2020
Master of Science Program
Human Resources Management
Iona College
New Rochelle, New York
BBA, August 2014- May 2017
Major-Marketing Minor-Management
Experience
Instein Education
2007 Commerce St
Houston Texas 77002
August 2023- Present
Substitute teacher for Houston public charter schools in the Northeast and Southwest regions. Taught multiple grades and subjects.
Field Service Coordinator
Wan Bridge Group
11750 Katy Freeway
Houston, Texas 77079
February 2023-April 2023
Processed work orders.Called residents to schedule technicians to come out. Scheduled external vendors. Spoke with residents and handled their concerns. Attended weekly staff meetings.
HVAC Tech assistant/ .
Warehouse Manager
Century Air Solutions
11709 Boudreaux Road
Suite 720
Tomball, Texas 77375
September 2022 -February 2023
Assisted with assigned HVAC jobs and delivered material to job sites.
Updated work instructions,noted what was completed, and made a note of what still needed to be completed.
Organized the warehouse,kept track of inventory,and assisted in placing orders for materials for future projects. Drove to supply companies to pick up orders that were placed and unloaded the material at the warehouse.
Swim Instructor
Pengu Swim School
984 Wakefield Drive
Houston, Texas 77018
December 2021-September 2022
Taught swimming classes to all age groups.
Staffing Assistant
American Pool of Houston
Houston Texas
May 22, 2021-August 27,2021
●Updated job postings
●Conducted virtual interviews for potential job candidates.
●Hired lifeguards and other pool staff
●Did onboarding and assisted with the training process
●Did data entry, filing, and record management of all employees through CRM software and paper files.
●Created the lifeguards’ schedules and oversaw their work at the pools
●Made sure that the company was in compliance with the labor laws.
Sales Associate
Home Goods
The Woodlands,Texas
December 2020- May 2021
●Assist customers who need help locating and purchasing certain items within the store.
●Help in the stockroom when needed to restock more merchandise on the sales floor.
●Provide excellent customer service by telling the customers the store’s policies and how this information can better serve their needs.
●Work as a team with other associates to keep the store clean and presentable to customers.
Sales Representative
Magnanimous Solutions
The Woodlands,Texas
September 2020- December 2020
●Provided information to new and existing customers about T.V. Internet and Cell phone service.
●Provided excellent customer service by providing them with details about products and services currently available and the costs associated with them.
●Processed sales on a tablet. Followed up with customers if problems did occur and worked with management to provide a solution.
● Kept new and existing customers informed about current promotions we were offering in the store.
Sales Associate
Home Goods -Stamford, Connecticut
December 2018- March 2020
●Answered customers’ questions, serviced customers, handled inventory and made sure that the store was kept presentable.
●Assisted customers who need help locating and purchasing certain items within the store.
●Helped in the stockroom when needed to restock more merchandise on the sales floor.
●Provided excellent customer service by telling the customers the store’s policies and how this information could better assist their needs.
●Worked as a team with other associates to keep the store clean and presentable to customers.
Sales Associate
Hannaford Supermarket-Wells, Maine
June 2018-September 2018
●Worked in produce and serviced customers. Helped customers with questions about products and locating items.
●Restocked shelves with fresh produce and discarded any rotten or spoiled food.
Summer Facilities Staff
Iona College-New Rochelle, New York
May 2016-August 2016
●Oversaw the college dormitory and lunch facilities that the international students were using for the summer program.
● I dealt with the international students and college staff. I enforced the college’s requirements and found solutions to the problems that arose.
Volunteer Experience
●Habitat for Humanity- Participated in building a house for a U.S Marine in Yonkers, New York.
●Iona in Mission- Participated in two mission trips to West Virginia, U.S.A in January 2013 and Lima, Peru in January 2016. Worked as a team and renovated houses for poor families and helped build a schoolhouse for children in need.
●St. Paul’s Episcopal Church Mission Trip in July 2010 to Costa Rica. Painted a school house.
Special Skills
Proficient in Microsoft Word,Excel and Powerpoint
Good verbal and written communication skills
Intermediate understanding,speaking, reading,writing skills in Russian
Interests
Reading
Traveling
Football
Hockey
Swimming
Russian
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