Archana Bonta

Salesforce BA / Administrator

ad0l9c@r.postjobfree.com

585-***-****)

PROFESSIONAL SUMMARY:

10+ years of IT experience and Techno-functional experience in Salesforce.com (SFDC) as Salesforce Developer with Administrator.

Extensive IT experience and technical proficiency in the field of salesforce teamed with Business Requirement Analysis, Data Modeling, Design, Development & testing and full life cycle Implementation.

Experienced working in DeavOps, AGILE and Safe methodology.

Extensive experience in liaising with stakeholders in devising Business Strategy for Revenue growth and Operational Excellence.

Expertise in SFDC Administrative tasks like creating Objects, Fields, Users, Roles, Profiles, Page Layouts, Approvals, Workflows, Validation rules, Reports, Dashboards, Sandboxes, Permission Sets

Experienced in working across various SFDC implementations covering Sales Cloud, Service Cloud, Marketing cloud, Voice and chat integration, Veeva CRM, Call center, CTI Integration and Chatter

Experience in analyzing Business Requirements and Providing client specific solutions in Salesforce environment with Apex classes, Triggers, Visualforce pages, Lightning Components, controllers.

Extensive experience working on custom objects, custom fields, pick list, role-based page layouts, Workflow Alerts and Actions, and Approval Workflow, Validation Rules, Approval Processes, Custom Tabs, Custom reports, Report folders, Report extractions to various formats, Snapshots, Dashboards, and Email generation according to application requirements.

Experience in the Lightning component framework, Events, Open-source Aura framework, developer Console and in lightning components.

Experience in working on security and sharing rules at object, field and record level for different users at different levels of organization

Expertise in writing SQL queries and used SOQL/SOSL Queries to retrieve data

Experience in designing use case, activity, and class diagrams to extract business process flows assisting DEV and QA teams with requirements

Extensive experience in building Custom Applications that includes administration, configuration, implementation and support experience with Salesforce.com platform.

Experience working with clients to map out their existing Business Processes and providing system-based solutions that increase efficiency and reduce operating costs.

Experienced in scoping phase, gap analysis, testing, and implementation phase.

Strong Requirements gathering experience using JAD Sessions and conducting User Interviews, and preparing functional documents like Use Cases, Software Requirements Specifications (SRS).

Experience in creating custom objects and integrating existing desktop and web apps with legacy mainframe systems.

Hands on experience in creating page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.

Good experience in implementing pick lists, dependent pick lists, lookups, junction objects, master detail relationships, validation and formula fields to the custom objects.

Good at building Lightning components using Controllers, Handlers and using these components in Visualforce pages and integration using Lightning Out.

Possess comprehensive understanding of CRM business processes like Campaign Management, Lead Management, Account Management, Case Management, Quote, Forecasting, and Call Center.

Extensive knowledge of Salesforce.com implementation cycle in Sales, Marketing, Service and support modules.

Skilled in customizing standard objects like Accounts, Contacts, Opportunities, Products, Price books, Cases, Leads, Campaigns as per client’s need.

Hands-on expertise on data analysis through reports & Dashboards

Expertise in integrating the systems using RESTAPI and SOAP API in both Exposing and Consuming the Callouts.

Good understanding on object data model of Sales Cloud related objects such as Opportunities, Quotes, Quote Line Items, Products and Price books

Expertise in creating user acceptance test plan for validating the user interface and functionality of the application

Managed individual test cycles, reported bugs and worked with analysts and developers to resolve problems

Good exposure on Agile Methodologies and applied knowledge on principles of agile methodology in project execution, experience on DevOps code management in Copado, Jenkins, GitLab, GitHub and Bitbucket.

Excellent Leadership, strong communication, organizational and interpersonal competencies along with detail oriented and problem-solving skills in the technology arena. Team player with ability to work effectively with all levels of organization and individually as well.

Ability to meet deadlines and handle pressure in coordinating multiple tasks in a work/project environment

Acquainted and well versed with CRM processes like Sales, Marketing, Customer Service and Customer Support, Business Processes, and recommended solutions to improve their processes.

Experience in analyzing bugs, interacting with team members in fixing errors and UAT and also assisted in Post–Production support.

EDUCATION:

MBA – SRM University - 2009

TECHNICAL SKILLS:

Technologies

Salesforce CRM, Salesforce SFA, APEX Language, Classes, Triggers, SOQL, SOSL, Visual force (Pages, Components and Controllers), APEX Data Loader, S-Controls, APEX Web Services, Dashboards, Workflow & Approvals, Scratch Orgs, Analytic Snapshots and Custom Objects

Business Processes

Service Requests and Activities, Opportunities, Quotes and Proposals, Campaign Management, Case Management, Approval, Data Cleansing and De-duplication

Salesforce.com Modules

Sales Cloud: Salesforce automation including Leads, Web to Lead, Accounts, Contacts, Opportunities, Contracts, Forecasts, Price Books, Products

Service Cloud: Cases, Solutions, Ideas, Customer Portal, Web to Case, Email to Case, Knowledge base, Cases, web to case

Configuration Skills

SFDC Standard Object Configuration: Campaigns, Leads, Accounts, Contacts, Opportunities, Price Books, Products, Assets, Contracts, Cases, Solutions, Ideas, Queues, Quotes and Custom Object development, Field creation, Page Layout creation/editing, Related list customization, Record Types, Field Level and Object level security, role hierarchies.

SFDC Tools

Data Loader, connect offline, Salesforce-to-Salesforce, Apex Explorer, Import Wizard, Salesforce.com Data Loader

Platform

UNIX, Linux, Windows vista/XP

Databases

Oracle 11g, Teradata, MS Excel, MS Access, MS SQL server

Web Technologies

HTML, CSS, JSP, SOAP, WSDL, JSF, Ajax, XML

Programming Languages

SQL, PL/SQL, T-SQL, Java, Python

Other Tools

Microsoft Excel, Microsoft PowerPoint, Microsoft Access, Jira, QuickBooks, Microsoft Visio, Microsoft SharePoint, Confluence, Trello, GitLab, Bit Bucket, GitHub, ANT, Change Sets, Workbench, Visual Studio, SFDX, Copado, Involved in Design, code and peer review

PROFESSIONAL EXPERIENCE:

Client: ABB Sept 2014 – Present

Role: Sr. Salesforce Business Analyst

Roles & Responsibilities:

Requirement gathering, Analyzing and preparing functional and technical design documents.

Involvement in SDLC which includes gathering of business requirements, architecture, design document, planning, development, deployment, and maintenance.

Performed Risk Analysis and Impact Analysis to be prepared for potential business and technical risks.

Elicited, analyzed, documented business needs, detailed data requirements by conducting JAD, One-on-One sessions with multiple stakeholders.

Prepared corresponding artifacts: FRD (Functional Requirements Document), BRD (Business Requirements Document), SRS (System Requirements Specification).

Led business analysis, system analysis, project management, scrum master for middleware application related to Automated Customer Support System (ACSS).

Salesforce.com Configuration and Design of Service Cloud, Sales Cloud and Force.com solutions, with an emphasis on Service Cloud solutions.

Developed various Custom objects, Tabs, fields, page layouts, Related Lists, Entity-Relationship data model, lookup and master-detail relationships on the objects, validation rules, Components.

Implemented Case Management Automation to track and solve Customer Issues. Implemented Email-to-Case, Web-to-Case to enter generated cases to Case Object.

Customized user Roles, Role hierarchies, Profiles and Sharing settings to ensure that the protected data is available only to the authorized users.

Experience in Apex Classes, Apex Triggers, Apex controllers and controller extensions and Apex Test Methods, Voice and Chat integration.

Worked on integrating Salesforce CPQ for automating quoting, contracting and billing process

Experience in Lightning Process Builder and Lightning component framework processes.

Customized dashboards to provide daily forecasts and track opportunities and customer engagement.

Customized Reports to track usage for productivity and performance of business centers and their sales teams.

Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from CSV files.

Experience in writing SQL queries, perform Data migrations and loading from multiple sources like Oracle, XML/Json files using informatica ETL integrations, create mapping documents (Source to Target.

Worked under the scrum process (JIRA) tool to develop the technical tasks of the project.

Involved in installing and configuring Managed and Unmanaged Packages.

Involved in development of Workflow Rules, Triggers, Validation Rules, and other customizations with Salesforce.com

Performed Change Sets and ANT Script deployments as needed and validated the components before deployment to ensure a smooth process.

Created Visualforce Email Templates, Mail Merges and also automated Email Process to send instructions to new and existing customers.

Involved with Salesforce.com 24*7 Premier Support and handled the support cases with the help salesforce.com support.

Environment: Saleforce.com platform, Data Loader, Visualforce Pages, CPQ, HTML, CSS, JavaScript, Visual Flows, Data Migration, Web Services, Custom and standard applications, Apex Classes, Apex Triggers, Apex controllers, Controller extensions.

Client: Development Bank of Singapore(DBS) Oct 2013 – Sept 2014

Role: Planning and Proposal lead

Roles & Responsibilities:

Develop business architecture using requirements such as scope, processes, alternatives, and risks.

Analyze client's business requirements and processes through document analysis, interviews, workshops, and workflow analysis.

Participated in Requirement Gathering Sessions & JAD Sessions.

In charge of conducting the UAT with the Business users and gathering feedback and providing the same to the Development team.

Reviewing the test cases provided by the QA team and providing feedback.

Worked on various salesforce.com standard objects like Campaigns, Leads, Accounts, Contacts, Opportunity, Forecast, Cases, Reports and Dashboards.

Created different Workflow rules and Approvals for various campaign processes.

Designed and developed the Custom objects, Validation rules, Page layouts, Custom tabs, Components, Visual force Pages to suit to the needs of the application.

Implemented lookups, master detail relationships, pick lists, dependent pick lists

Developed and configured various Reports for different user profiles based on the need in the organization.

Implemented Apttus Configure Price Quote (CPQ) and integrating with other third-party technology.

Created email templates and inbound emails using Visual force for the clients and customers.

Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, reports and dashboards.

Integrated CPQ into sales cloud to provide accurate pricing of different products.

Participated in the training sessions provided by the Salesforce team and support end users.

Knowledge on creating Visualforce Dashboards, Lightning Web component UI, Apex Classes, Batch Apex, Apex components, Apex Triggers, SOQL, SOSL, sharing rules.

Implemented manual case entry for entering customer’s cases in Cases Tab.

Created custom Reports & Dashboards for service center to determine the number of calls received, made and dropped.

Involved in Integration with Service Max to provide the Customer Support.

Conducted GAP Analysis and enhanced business process by integration

Worked on Agile and Scrum Methodology for Salesforce custom app implementation.

Created new custom objects, assigned fields, designed page layouts, custom tabs, components, custom reports

Environment: Saleforce.com platform, Sales Cloud, Marketing Cloud, Veeva CRM, Custom Roles, Email Templates, Reports, Dashboards, Copado, Custom Objects, Custom Tabs, Email Services, Security Controls, Profiles, Permission sets and Approval process

Client: Excellon Software Pvt ltd Feb 2012- May 2013

Role: Salesforce BA / Administrator

Roles & Responsibilities:

Developed business architecture using requirements such as scope, processes, alternatives, and risks.

Analyzed client's business requirements and processes through document analysis, interviews, workshops, and workflow analysis.

Facilitated and led group discussions to elicit requirements in Joint Application Development (JAD) sessions by communicating with documented business requirement document working prototype and work flow diagrams.

Deployed, configured and supported the prototype application for its demo /UAT for various line of business from various cities, prepared deck for UAT & gathered feedback and followed up with further updates on the prototype and related documents.

Worked on various salesforce.com standard objects like Campaigns, Leads, Accounts, Contacts, Opportunity, Forecast, Cases, Reports and Dashboards.

Created different Workflow rules and Approvals for various campaign processes.

Designed and developed the Custom objects, Validation rules, Page layouts, Custom tabs, Components, Visual force Pages to suit to the needs of the application.

Implemented lookups, master detail relationships, pick lists, dependent pick lists

Developed and configured various Reports for different user profiles based on the need in the organization.

Implemented Apttus Configure Price Quote (CPQ) and integrating with other third-party technology.

Created email templates and inbound emails using Visual force for the clients and customers.

Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, reports and dashboards.

Integrated CPQ into sales cloud to provide accurate pricing of different products.

Participated in the training sessions provided by the Salesforce team and support end users.

Knowledge on creating Visualforce Dashboards, Lightning Web component UI, Apex Classes, Batch Apex, Apex components, Apex Triggers, SOQL, SOSL, sharing rules.

Implemented manual case entry for entering customer’s cases in Cases Tab.

Created custom Reports & Dashboards for service center to determine the number of calls received, made and dropped.

Involved in Integration with Service Max to provide the Customer Support.

Environment: Saleforce.com platform, Sales Cloud, Marketing Cloud, Veeva CRM, Custom Roles, Email Templates, Reports, Dashboards, Copado, Custom Objects, Custom Tabs, Email Services, Security Controls, Profiles, Permission sets and Approval process.

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