Customer Service Assistant Manager
Resume:
DawnMarie Butzer
Energetic Customer Service Representative
Crystal River, FL 34428
ad0l96@r.postjobfree.com
Friendly customer service professional committed to providing high-quality service and developing customer relationships. Offering excellent interpersonal skills and knowledge of conflict resolution to lead a team of other customer service representatives Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Fronk Desk Agent
Econo Lodge - Crystal River, FL
February 2023 to June 2023
• Register guest
• Daily reports
• Conflict resolution
• Data entry
• Verify reservations
• Answer phones
• Phone etiquette
Assistant Manager/Cashier
Bright Smiles BBQ - Crystal River, FL
November 2021 to July 2022
• Greet customers
• Cash handling
• Register
• P.O.S system
• Set up displays
• Helped to expedite food orders
Medical Assistant
Citrus Nephrology Associate's Inc - Crystal River, FL August 2008 to October 2010
• Provided wound care treatment
• Escorted patients to exam rooms
• Recorded patient vital signs
• Answered a high volume of phone calls
• Verified and scheduled patient appointments
• Responsible for back office duties
Assistant Manager
Payless ShoeSource - Crystal River, FL
September 2007 to August 2008
• Problem solver
• Promoted to Assistant Manager after 5 weeks
• Managed a group of associates
• Oversaw day to day store operations
• Provided excellent customer service to all patrons in a timely manner
• Opened and closed store
• Managed daily reports of transactions
• Trained new employees on store processes and procedures
• Coordinated schedules and assigned associate shifts Operations Supervisor
Pool Repair Speciality Inc - Crystal River, FL
May 2000 to August 2007
• Greeted customers
• Supervise work crews
• Answering multiple phone lines
• Accounts payable and receivable
• Time sheets
• Schedule sub contractor
• Filing
• Fax
Manager
Half Shell's Oyster Bar and Grill - Crystal River, FL November 1998 to July 2002
• Opening and closing procedures
• Supervised 8 employees
• Handled day-to-day operations
• Managed shifts
• Handled all sales reporting
• Assured customer satisfaction at all times
• Trained All restaurants staff
• Made daily deposits
Education
Bachelor of Science in Marketing
Rasmussen College-Florida - Ocala, FL
September 2022 to Present
B.A. in Business Marketing
University of Phoenix-Online Campus
September 2007 to November 2010
Skills
• Restaurant experience (10+ years)
• Communication skills
• Food safety
• Food service
• Multi-line Phone Systems
• Medical Scheduling
• Accounts Payable
• Accounts Receivable
• Office Management
• Management
• Sales
• Medical Office Experience
• Supervising Experience
• POS
• Cash Handling
• Assistant Manager Experience
• Marketing
• Microsoft Outlook
• Clerical Experience
• Conflict Management
• Phone Etiquette
• Guest Services
Assessments
Administrative assistant/receptionist — Proficient November 2022
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Outside sales — Proficient
March 2023
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Proficient
Attention to detail — Proficient
December 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Retail customer service — Proficient
December 2022
Responding to customer situations in a retail setting Full results: Proficient
Scheduling — Proficient
March 2023
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Medical receptionist skills — Proficient
November 2022
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Customer focus & orientation — Proficient
December 2022
Responding to customer situations with sensitivity Full results: Proficient
Data entry: Attention to detail — Proficient
January 2023
Maintaining data integrity by detecting errors
Full results: Proficient
Customer service — Proficient
December 2022
Identifying and resolving common customer issues
Full results: Proficient
Office manager — Proficient
April 2023
Scheduling and budgeting
Full results: Proficient
Written communication — Proficient
March 2023
Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient
Work style: Reliability — Proficient
March 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Sales skills — Proficient
January 2023
Influencing and negotiating with customers
Full results: Proficient
Supervisory skills: Motivating & assessing employees — Proficient March 2023
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient
Front desk agent (hotel) — Proficient
July 2023
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Proficient
Call center customer service — Proficient
December 2022
Demonstrating customer service skills in a call center setting Full results: Proficient
Front desk agent (hotel) — Proficient
January 2023
Selecting hotel rooms based on requests and identifying errors in hotel data Full results: Proficient
Working with MS Word documents — Proficient
May 2023
Knowledge of various Microsoft Word features, functions, and techniques Full results: Proficient
General manager (hospitality) — Proficient
April 2023
Solving group scheduling problems and reading and interpreting P&L statements Full results: Proficient
Security guard skills — Proficient
July 2023
Assessing risks, enforcing security standards, and handling complaints Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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