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Administrative Assistant Call Center

Charlotte, NC
October 25, 2023

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April Henry-Wood

**** ********* **

Charlotte, NC 28269


Work Experience

Call Center Representative

WESTMED Practice Partners - Charlotte, NC

January 2022 to Present

Scheduling appointments with patients needing various types of care. Adjusting system updates to reflect in patients charts. Assisting with medical billing needs of patients inquiring understanding of medical bills, coding and procedure/services rendered.

Addington Place Assisted Living & Memory Care - Johns Creek, GA

February 2020 to 2021

Provided the residents with adequate amount of tension and one-on-one to detail with the reminiscence residence. My daily roll was supporting residence of reminiscence what sunrise and maintaining all guidelines of professional and mandatory feedback. Addington is a place where residents can confide in their enrichment coordinator, and they can feel at home and love the attention that you give on daily basis. Maintaining all HIPAA related guidelines and regulations, provide support to other staff in office, filing, faxing, coping and scanning document for other medical practices in our sector. Communicate with rhythmics and other employees to make sure that all residents received medications meals and interaction with me for enrichment daily.

Administrative Assistant

North Pointe Dermatology/North Atlanta Psychiatry - Alpharetta, GA November 2018 to March 2019

Providing administrative support to both doctors in the office, appointment scheduling for both psychiatric and dermatological patients, answering all calls for both practices. Upon request, assist nurses with necessary procedures, providing financial reports for insurance verification, acting as office administrator/manager when asked to verify accounts. Maintaining all HIPAA related guidelines and regulations, provide support to other staff in office, filing, faxing, coping and scanning document for other medical practices in our sector. Communicate with various pharmacies daily for patient related scripts, staying up to date with ICD-10 codes.

Front Desk Clerk/Driver

Centerville Senior Centre

September 2017 to November 2018

Greeting seniors upon arrival to centre, assisting with sign-in, giving seniors name badges with lunch choices. Assisting supervisor with day-to-day functions of the centre i.e., answering phones, assisting with lunch, assisting cooks with meal selections, centre activities, morning pledge, and exercise, Attend senior trips and activities outside the facility. Give tours to seniors in the community that are interested in becoming active members, going over guidelines with seniors to refresh centre rule.

Maintaining a clean environment for seniors and visiting guest

Transportation Specialist

Caring Hands Medical Transportation - Suffolk, VA March 2014 to November 2016

Picks up and drops off clients to doctor, dental, therapy or day support appointments Loads clients confined to a wheelchair (motorized or manual).

Having to complete trip logs for clients completed trips and destinations travelled.

Communicating with dispatch, other co-workers, clients and doctors' offices on estimate time of arrival

Logistics Director

City of Chesapeake - Chesapeake, VA

March 2014 to June 2015

Worked with the seniors of Chesapeake 60 and above Transported the Seniors of Chesapeake on road trips Tuesday and Thursday to various events in the Chesapeake, North Carolina and North Virginia region

Performed trip log information for all trips assigned.

Executive Administrative Assistant

Bodyguard to the Stars - Grayson, GA

August 2004 to December 2012

Executive Assistant to Chief Executive Officer Assisted with booking flights and making various appointments Created, prioritized, and modified documents in order to make office more effective Answered all incoming calls Typed all contracts for client’s ad briefed them with the Chief Operation.

Officers Took dictation and handled all financial records.

Customer Service Representative

Wal-Mart Stores, Inc - Lithonia, GA August 2004 to January 2007

Welcomed multiple customers per day upon entry and exiting the store.

Assisted managers with customer related concerns.

Answered phones on a multiple line system.

Assisted loss prevention in thief related issues with customers.

Sole Proprietor

April's Day-care - Lithonia, GA January 2001 to August 2004

Provided childcare before and after school for infants and school age children.

Assisted children with daily task with class work under the Abeka learning tools.

Prepared a nourishing meal three times a day for the children.


Associate in Medical Assisting

Georgia Medical Institute - Atlanta, GA 1999 to 2000


Sales and Marketing


Streamlining Operations

Operations Management

Regulatory Compliance

Client Relations

Staff Development

Microsoft Suites Proficient Policies/Procedures

Accounts Payable

Administrative Assistant


Microsoft Excel





Microsoft Office

MS Office

Data Entry








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