Administrative Assistant Call Center
Resume:
April Henry-Wood
Charlotte, NC 28269
************@***.***
Work Experience
Call Center Representative
WESTMED Practice Partners - Charlotte, NC
January 2022 to Present
Scheduling appointments with patients needing various types of care. Adjusting system updates to reflect in patients charts. Assisting with medical billing needs of patients inquiring understanding of medical bills, coding and procedure/services rendered.
Addington Place Assisted Living & Memory Care - Johns Creek, GA
February 2020 to 2021
Provided the residents with adequate amount of tension and one-on-one to detail with the reminiscence residence. My daily roll was supporting residence of reminiscence what sunrise and maintaining all guidelines of professional and mandatory feedback. Addington is a place where residents can confide in their enrichment coordinator, and they can feel at home and love the attention that you give on daily basis. Maintaining all HIPAA related guidelines and regulations, provide support to other staff in office, filing, faxing, coping and scanning document for other medical practices in our sector. Communicate with rhythmics and other employees to make sure that all residents received medications meals and interaction with me for enrichment daily.
Administrative Assistant
North Pointe Dermatology/North Atlanta Psychiatry - Alpharetta, GA November 2018 to March 2019
Providing administrative support to both doctors in the office, appointment scheduling for both psychiatric and dermatological patients, answering all calls for both practices. Upon request, assist nurses with necessary procedures, providing financial reports for insurance verification, acting as office administrator/manager when asked to verify accounts. Maintaining all HIPAA related guidelines and regulations, provide support to other staff in office, filing, faxing, coping and scanning document for other medical practices in our sector. Communicate with various pharmacies daily for patient related scripts, staying up to date with ICD-10 codes.
Front Desk Clerk/Driver
Centerville Senior Centre
September 2017 to November 2018
Greeting seniors upon arrival to centre, assisting with sign-in, giving seniors name badges with lunch choices. Assisting supervisor with day-to-day functions of the centre i.e., answering phones, assisting with lunch, assisting cooks with meal selections, centre activities, morning pledge, and exercise, Attend senior trips and activities outside the facility. Give tours to seniors in the community that are interested in becoming active members, going over guidelines with seniors to refresh centre rule.
Maintaining a clean environment for seniors and visiting guest
Transportation Specialist
Caring Hands Medical Transportation - Suffolk, VA March 2014 to November 2016
Picks up and drops off clients to doctor, dental, therapy or day support appointments Loads clients confined to a wheelchair (motorized or manual).
Having to complete trip logs for clients completed trips and destinations travelled.
Communicating with dispatch, other co-workers, clients and doctors' offices on estimate time of arrival
Logistics Director
City of Chesapeake - Chesapeake, VA
March 2014 to June 2015
Worked with the seniors of Chesapeake 60 and above Transported the Seniors of Chesapeake on road trips Tuesday and Thursday to various events in the Chesapeake, North Carolina and North Virginia region
Performed trip log information for all trips assigned.
Executive Administrative Assistant
Bodyguard to the Stars - Grayson, GA
August 2004 to December 2012
Executive Assistant to Chief Executive Officer Assisted with booking flights and making various appointments Created, prioritized, and modified documents in order to make office more effective Answered all incoming calls Typed all contracts for client’s ad briefed them with the Chief Operation.
Officers Took dictation and handled all financial records.
Customer Service Representative
Wal-Mart Stores, Inc - Lithonia, GA August 2004 to January 2007
Welcomed multiple customers per day upon entry and exiting the store.
Assisted managers with customer related concerns.
Answered phones on a multiple line system.
Assisted loss prevention in thief related issues with customers.
Sole Proprietor
April's Day-care - Lithonia, GA January 2001 to August 2004
Provided childcare before and after school for infants and school age children.
Assisted children with daily task with class work under the Abeka learning tools.
Prepared a nourishing meal three times a day for the children.
Education
Associate in Medical Assisting
Georgia Medical Institute - Atlanta, GA 1999 to 2000
Skills
Sales and Marketing
Manager/Motivator
Streamlining Operations
Operations Management
Regulatory Compliance
Client Relations
Staff Development
Microsoft Suites Proficient Policies/Procedures
Accounts Payable
Administrative Assistant
Billing
Microsoft Excel
Outlook
Payroll
Receptionist
Word
Microsoft Office
MS Office
Data Entry
accounting
QuickBooks
Marketing
Sales
Filing
Excel
Scheduling
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