Mark W Moore

Estero, FL. *****

Phone: 239-***-****

Cell: same

ad0l8q@r.postjobfree.com

RESTAURANT MANAGEMENT EXPERIENCE

ACCOMPLISHMENTS SUMMARY :

15+ yrs. as RESTAURANT GENERAL MANAGER

(Hands-on/Hands-in, FOH + BOH operations)

Skill Highlights

Leadership/communication skills

●Human resources management

●Product line expansion

●Background in Culinary Skills- (trained as Chef in New Orleans); Restaurant Management-(General Mgr. Rib City Corp. 5-years+); and Restaurant Chef-Ownership-(http://www.dinnerbellcafe.com) owned my own restaurant 5-years

●Business operations organization

●Profit and Loss Analysis

●Operations Expertise within Industry Cost % Standards

●Employee Scheduling, Labor and Food Cost Controls, and Inventory Management Expertise

●Senior Executive Management experience combined with “Hands-On” approach to Operations

Core Accomplishments

Chef-Owner of Dinner Bell Café / 2007 - 2012

●Average Annual Sales: $530,000

●Sole Proprietor / Chef-Owner

General Manager of Rib City Grill / 2001 - 2007

●Average Annual Sales: $1.8 M

●General Manager Staff of 16

Professional Experience

General Manager, 02/2022 – Current Employer

Pollo Tropical – Naples, FL

●Currently employed as General Manager with 2021 gross sales $2.4 m

●In short tenure here, I(March-June), I have increased sales by 5%, achieving full performance bonus

●All original staff has remained on board, reducing labor costs of employee turnover

●Health & Safety Inspection score 97.7

General Manager, 02/2014 - 03/2022

The Speckled Egg Cafe – Ft. Myers, FL

●Accountable for Entire Restaurant Operations, including overall customer satisfaction.

●Created new revenue streams through introducing and successfully operating local delivery service including overall customer satisfaction.

●Increased profits by yoy avg. of 9%

8+ yrs. as RESTAURANT GENERAL MANAGER

(Hands-on/Hands-in, FOH + HOH operations)

MARKETING FACILLITATOR, incl.:

-Social Media (Facebook, Instagram, Twitter, Constant Contact)

-Website Administration (https://www.speckledeggcafe.com)

Chef-Owner, 02/2007 - 02/2012

Dinner Bell Cafe – Cape Coral, FL

●Executed Full conversion of Chinese "Panda Lee" Restaurant to Dinner Bell Cafe * Including removal of all kitchen equipment and purchase of replacement equipment suitable for American Diner-Fare Menu * Created and Executed entire Dinner Bell Cafe concept, menu, implementation of POS Sales data; Accounting methods, Staffing, and Kitchen methods of operation * 100% "Hands-On" Chef-Owner and Operator of entire business operations.

●I successfully financed (SBA Loan Recipient); Opened Start-Up conversion from Chinese to Diner Concept ; owned and operated as Sole Chef-Owner The Dinner Bell Cafe for 5 years

●Met my objective as Chef-Owner of The Dinner Bell Cafe by selling at a profit after 5 years of operation; a full-service restaurant serving Breakfast, Lunch, and Dinner 7 Days a week.

General Manager, 07/2002 - 01/2007

Rib City Grill – Cape Coral, Fl.

●Accountable for Entire Restaurant Operations, including overall customer satisfaction.

●Created new revenue streams through introducing and successfully operating local delivery service including overall customer satisfaction.

●Increased profits by 14.8 % in one year through restructure of business line.

●Surpassed revenue goals in four consecutive quarters.

●Managed team of 16 professionals.

●My duties and responsibilities encompass All functions necessary to operate a full service restaurant: Daily banking, sales accounting, purchases, invoice tracking & coding, customer buying trends analysis, Entire Operations Budget Management, Employee staffing, scheduling, and job performance reviews; Customer relations duties; Customer complaint resolution; Food production quality and efficiency; and bottom-line problem-solving and cost analysis.

●I operated businesses for absentee ownership, and stewarded a healthy sales and customer growth environment each of my 4 years of tenure at Rib City, exemplifying my entrepreneurial skills.

Apprentice / Chef, 01/1992 - 01/2000

Cafe Sbisa – New Orleans, LA

●My culinary experience began at a 4-star restaurant Sbisa's Cafe in the French Quarter District of New Orleans, LA.

I was trained by resident Chefs in the fundamentals of professional cooking, and developed finer skills of French Cuisine cookery during my 7+ years tenure there

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