H

Elizabeth Hall

479-***-****

ad0l8e@r.postjobfree.com

Fayetteville, AR 72701

SUMMARY

Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

Hardworking and motivated with 20 plus years of experience and record of success in Sales, Mentoring and Management. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.

Forward-thinking Manager with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects.

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

SKILLS

High Volume Dining

Team Player

Food Safety Standards

Conflict and Complaint Resolution

Menu Memorization and Presentation

Service Oriented

Service-Oriented

Team Leadership

Detail-Oriented

Inventory Management

Multitasking and Prioritization

Reliable and Responsible

EXPERIENCE

Sommelier

Fayetteville, AR

Finnegan West Star/ Jun 2014 to Aug 2021

Created ultimate wine experience by advising guests on wine choices and serving with accuracy and flair.

Directed day-to-day educational meetings regarding region, soil, varietals, atmospheric affects, unique palet qualities and noted climate differentials in order to ensure ongoing training and provide support to each employee throughout multiple venues.

Demonstrated comprehensive knowledge of international wines, characters and vintage merits along with detailed characteristics and perfect pairings.

Shared wine knowledge with employees, encouraging team to develop wine knowledge through regular training sessions.

Supervised direct beverage orders, checking items for correct quantity, brand and size, returning broken or leaking bottles for credit immediately.

Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.

Media Liaison

Bentonville, CA

ReviveHealth/ Oct 2010 to Aug 2015

Maintained positive working relationship with fellow staff and management.

Identified needs of customers promptly and efficiently.

Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.

Displayed strong telephone etiquette, effectively handling difficult calls.

Set specific goals for projects to measure progress and evaluate end results.

Utilized document management system to organize company files, keeping up-to-date and easily accessible data.

Implemented strategies to take advantage of new opportunities.

Evaluated needs of departments and delegated tasks to optimize overall production.

Created plans to propose solutions to problems related to efficiency, costs or profits.

Monitored operations and reviewed records and metrics to understand company performance.

Assessed company operations for compliance with safety standards.

Tracked project schedules and encouraged teams to complete tasks on time while staying on budget.

Organized client meetings to provide project updates.

Analyzed company's expenditures and developed financial models.

VP of Sales and Marketing

Mission Hills, KS

WATCHMEGROW Fantastic Futures LLC/ Jul 2002 to Jun 2010

Facilitated growth and increased brand awareness by working with sales team to build and maintain key business relationships.

Performed research to analyze customer behavior, purchasing habits, trends and preferences.

Increased revenue by designing and enacting marketing strategies within budget parameters, as well as studying key consumer and market data.

Worked with Law Enforcement (FBI) to ensure our Digital, Medical, State of the Art Software was accepted into School Districts.

Worked directly with our Software Team to develope all logistics, superior digital data output and seamless flow of pertinent client information from FOB to law enforcement agencies.

Advised on development of new service and product offerings to increase shares in emerging markets.

Organized [Type] events to establish community relationships and maximize marketing strategies.

Coordinated marketing campaigns, monitoring accuracy, execution and follow-up.

Managed social media platforms and utilized metrics to increase engagement and campaign performance.

Collaborated creatively to develop brand content, enhancing identity and engaging audience.

Manager

Overland Park, KS

The New Dinner Theater Restaurant / Dec 1993 to Sep 1996

Exercised good judgment and decision-making in escalating concerns and resolving issues.

Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Assigned tasks to associates to fit skill levels and maximize team performance.

Recruited and hired qualified candidates to fill open positions.

Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.

Entered time and attendance logs in preparation for payroll.

Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.

Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.

Conducted quality, timely performance feedback and performance appraisals.

Maintained adequate staffing to meet objectives within budget.

Minimized staff turnover through appropriate selection, orientation and training.

Created training modules and documentation to train staff.

Managed, scheduled, trained, assisted, and led 81 Servers, Back of house Dishwashers and Bus Staff.

Oversaw the enjoyment and impeccable food and beverage service during each nightly performance.

Maintained the highest level of safety measures for 612 seat Dinner Theater.

EDUCATION AND TRAINING

Bachelor of Arts: Communications

Kansas University Dec 1992

Lawrence KS

High School Diploma

Bishop Miege High School Aug 1989

Shawnee, KS

Contact this candidate