Customer Service Account Management
Resume:
Johnathan Witkowski *************@*****.***
**** ****** **** ******* ****, Il 60409 773-***-****
OVERVIEW Accomplished Account Management and Security professional with a background in Customer Service and Sales. Successfully provided Account Management, Security services, and support to clients. Has a proven ability to provide consultations, be persuasive, educate, and train others on new processes, services, software, and security technology. Seeking to utilize extensive Account Management skill set a to help my next company grow and meet clients business needs. SKILLS & • Account Management • Residential Security • Team Leadership EXPERTISE • Commercial Security • ASP certified in handcuffs • Quality Improvement
• OC Spray • Baton • Communications
• Taser certified • 20 Hours unarmed • 20 Hours armed
• Security Analysis • Customer Service • Sales
• Microsoft Office Suite • Firearm Training • AS400 EXPERIENCE:
Benford Protection Chicago, IL December 2015-Present Captain: Field Supervisor and Training Officer
•Patrolling in squad vehicles
•Checking CHA residential sites
•Responding to emergency calls for serious and serious situations
•Partner with other agencies and law enforcement offices
•Background checks and verifying credentials
•Training and onboarding of new officers
•Provide communications and customer service to clients
•Maintain detail-oriented notes for investigated incidents
•Provide directions and leadership to subordinate officers
•Participates in various projects, security analysis visits, and compliance efforts as assigned Seldin Security Chicago, Il June 2013-December 2015 Tactial Officer
•Patrolled in Chicago and held various armed posts throughout the Chicagoland area
•Patrolling in squad vehicles
•Checking CHA residential sites
•Responding to emergency calls for serious and serious situations
•Partner with other agencies and law enforcement offices
•Background checks and verifying credentials
•Training and onboarding of new officers
•Provide communications and customer service to clients
•Maintain detail-oriented notes for investigated incidents
•Provide directions and leadership to subordinate officers
•Participates in various projects, security analysis visits, and compliance efforts as assigned First Alert BRK Brands Aurora, IL October 2010-June 2013 Consumer Affairs Representative: Account Management
•Handled customer complaints on products
•Educated customers on how products operate
•Data security and management
•Used AS400 daily to document client’s complaints and order warranty replacements
•Operated as the lead point of contact for any and all matters specific to your accounts
•Built and maintained strong, long-lasting customer relationships
•Oversaw client account management which included negotiating contracts and maximizing profits
•Developed trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
• Developed new business with existing clients and identified areas of improvement to meet sales quotas
•Provided in-depth security analysis of our client’s assets and consulted on security needs
• Prepared reports on account status
Cintas Corporation Maywood, IL May 2008-October 2010 Sales and Service Representative
•Handled customer complaints on products
•Educated customers on how products operate
•Generated new business leads, screened phone calls, and walk-ins for new opportunities
•Negotiated renewal contracts
•Operated as the lead point of contact for any and all matters specific to your accounts
•Built and maintained strong, long-lasting customer relationships
•Oversaw client account management which included negotiating contracts and maximizing profits
•Developed trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
• Developed new business with existing clients and identified areas of improvement to meet sales quotas
• Prepared reports on account status
EDUCATION Joliet Junior College
Criminal Justice Associates Degree 2004
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