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Customer Service Seeking A

Location:
Katy, TX
Salary:
30.00 +
Posted:
October 25, 2023

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Resume:

Objective

I am seeking a challenging career that utilizes my skills in my area of competence and enriches my knowledge and offers a greater challenge. I desire to increase benefits for my family through a rewarding career and support the company by applying my efficiency and productively. I am equipped with knowledge of concepts and strategies to yield the best possible financial outcomes in all areas. Familiar with accounting procedures processes, and software programs including Word, Excel, PowerPoint, and Outlook. I have strong communication skills and can multitask, and problem solve. I have a solid track record of success in administrative, retail and customer services positions.

Experience

Doren Mayhew CPAs and Advisors 2022-2022

Tax Administrator

reviewing tax returns

ensuring filing deadlines are understood and met.

monitor Tax-related expenses

performing basic administrative work

OCI Global

Administrative/Document control 2022-2023

Performs documentation control activities for document system.

Maintain electronic files.

Submit and file RFIs.

Tracking document revisions histories and archiving obsolete documents.

Assures all documents are reviewed for continued compliance and company policies.

Maintain database of information including all document numbers, dates, and distribution requirements.

Generate logs, indexes and distribution list as required.

Orchestrated weekly Team meetings.

Maintain Teams Project folders.

INEOS Oligomers, Capital Projects, Chocolate Bayou

Administrative asst/Cost control tech 2017-2021

●Gathered cost data from SAP and Esker and input the data into project cost reporting structures and cost reports.

●Supported development of project specific budgets and work breakdown structure (WBS).

●Creating/updating project cost and completion reports.

●Assisted in updating monthly forecasts cost reports including current and future year spend (where applicable), estimates to complete (ETC) and estimates at completion (EAC)

●Assisting and helping to ensure accurate project accruals to include maintaining adequate documentation, where required.

●Reviewing invoices and/or changes orders and communicating with vendors for resolution of outstanding invoice and/or accrual issues, as needed

●Maintained and updated Project Change Notice (PCN) logs and processed all project cost changes.

●Developed monthly cost report for one of the three executed projects, Barge Dock Project

●Through SAP, updated accruals for all projects

●Assembles and is the originator of project monthly reports.

●Extract, move, sort, and file company electronic documents.

Brident Dental, Houston, TX 2016-2017

Office Manager

●Provide general office administrative functions.

●Maintained and took office appointments.

●Filing of dental records.

Blue Sapphire, Houston, TX 2010-2016

Office Manager

●Study financial trends and results to perform analytical reports to management and head office.

●Perform regular review and prepare business line budgets.

●Monitor employees and staff.

●Train new staff and help in the hiring process.

●Managed all entries into cash and invoice systems,

New World Financial Services, Houston, TX 2003

Customer Service Representative

●Technology savvy and able to learn new software programs quickly.

●Knack for spotting trends and discrepancies in financial data.

●Study current process issues and develop innovative solutions to improve.

●Workflow and maximize efficiency and increase productivity.

Fun wear, Houston, TX 2000-2003

Retail Store Manager

●Handled overall activities in retail store.

●Created schedules for store and prepared and made deposits.

●Gave merchandise for potential customers.

●Gave training programs to new staff.

Chaps club group, Houston, TX 2000-2010

Shift Manager

●Create a weekly schedule for employees and light accounting duties.

●Managing medium to high volume full bar and restaurant

●Controlling day-to-day operations, scheduling, and developing the staff

●Recruiting, interviewing, and hiring team members

●Planning, organizing, coordinating, and controlling everyday routines to keep the operations running smoothly.

●Ensuring great customer service by working on the floor and engaging with customers

Maryum Enterprise, Houston, TX 1998-2000

Assistant manager

●Handled accounts, payments, and refunds and took charge of billing and quarterly and year end closings.

●Took charge of billing and collections and provided clerical support to senior staff.

●Managed financial statements and organized data for higher executives.

Office Skills

●Computer skills

●Microsoft Word

●Microsoft Excel

●Microsoft Power Point

●Bluebeam

●Skype

●Teams

TWIC Card

References Available Upon Request



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