Summary

Skills

• Invoicing

• Data Analysis

• Inventory Control

• Project and Time Management

• Pax billing

• Expense Reports

• Communication skills

Experience

• Material handling

• Customer Service

• Six Sigma Methodologies

• Lean Manufacturing Tools

• Presentation Skills

• Knowledge Acquisition

• Multitasking

• Confident and Friendly

Cultural Care Au Pair, USA –

Au Pair Hillsborough, CA

Au Pair/Baby sitter

07/2022-07/2023

• Provided transportation to school, extracurricular activities, and other appointments.

• Assisted with homework assignments and tutoring

sessions.

• Prepared daily reports on the children's progress which were sent to parents on a weekly basis.

• Facilitated communication between parents and kids when needed.

• Took a course on finance and accounting as a program requirement.

ABC Felgueres Turismo

Espectacular Chihuahua,

Mexico

Travel Agent Assistant

07/2021-06/2022

• Assisted customers with travel inquiries and

reservations, including flights, hotels, car rentals, and cruises.

• Provided detailed information on various destinations, attractions and activities to clients.

• Maintained up-to-date knowledge of airlines' rules and regulations for domestic and international travel.

• Worked with vendors to ensure competitive pricing for airfare, hotel accommodations, rental cars, tours and other services.

• Researched new destinations for potential clients based on their interests and budget requirements.

• Prepared itineraries in accordance with customer preferences and advised them of any changes or

adjustments needed.

• Created customized vacation packages that included airfare, hotel stays, car rentals, sightseeing tours and more.

Ivanna Cristina Williams

ad0l73@r.postjobfree.com 650-***-**** San Bruno, CA. Highly motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. I am a dedicated, enthusiastic, helpful, and hardworking person. Education and Training

Instituto Tecnologico Chihuahua

Bachelor’s Degree as Industrial Engineering

05/2021

Colegio Bachilleres Plantel 3 Chihuahua

Architecture and Design

06/2018

Languages

Certifications

Industrial Engineering CPR & ECC Basic and Advanced Minitab Certificate Specialty in Advanced Quality Process Green Belt Six Sigma ALT Technologies

Chihuahua, México

Industrial Engineering

Intern

01/2021-06/2021

• Analyzed data to identify trends and areas for process improvement.

• Collaborated with cross-functional teams to develop new products and processes.

• Created detailed reports on production performance metrics.

• Performed root cause analysis of production issues and identified solutions.

• Monitored and adjusted machine settings as needed to ensure quality standards were met.

• Identified cost saving opportunities in the supply chain process.

• Implemented safety protocols and procedures throughout the production environment.

• Investigated equipment malfunctions, determined

corrective action, and updated maintenance records.

• Developed strategies for reducing waste generated from the production process.

Basalto Chihuahua, Mexico

Administration and

Management

09/2020-08/2021

• Performed administrative tasks such as data document preparation, updating of sales reports, logistics, budgets, and shipments.

• Analyzed financial statements and budgets to identify cost savings opportunities.

• Maintained inventories through spot checks, complete physical inventory and reordering.

• Collaborated with senior management to ensure

successful implementation of projects.

• Conducted research and analysis of customer feedback to identify areas of improvement in operational processes.

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