Robert Joshua

White

**** ********** **, **********, ** 35810

+1-256-***-****

ad0l6q@r.postjobfree.com

https:/www.linkedin.com/in/josh-white-67017114b

Seeking: Job opportunities that feed my curiosity to learn and fuel my drive to excel.

Education and Certifications

MARCH 2019

M.S. Cyber Security / Grand Canyon University, Phoenix, AZ

3.96 GPA

Focus on best use policies based on NIST CSF

Developed and integrated full-scale cyber security network in-class project

JUNE 2017

B.S. Information Technologies / South University, Savannah, GA

3.64 GPA

Focus on networking and information technology.

Designed, developed, and test built multiple networks.

AUGUST 2004 TO MAY 2010

University of North Alabama, Florence, AL

History/Psychology Major

Founded UNA’s Animation and Gamers Club

MAY 2004

Associates of Science in General Studies / Jackson State Community College, Savannah, TN Branch

Certifications

CompTIA Security+ issued 3/13/19 Expires 3/13/25.

Professional Experience

JUNE 2021-PRESENT

Behavioral Analyst/TPG Telemanagement INC

Evaluate interactional data and ensure quality control for healthcare insurance provider work streams. Streamline processes, train team members, and support timely execution of client deliverables. Utilize subject matter expertise to analyze customer experience data and ensure accuracy and compliance.

AUGUST 2020-NOVEMBER 2020

Installation Technician /ADT

Evaluated the customer’s needs, designed, installed, and educated the customer on the use of their system. Installed and tested security systems, ran cable, diagnosed, and repaired technical issues.

AUGUST 2019 – AUGUST 2020

Help Desk Tier 1 Sr Agent/ NRTC Network Services

Take calls, Network Trouble shooting, TV Trouble Shooting, E-mail Trouble Shooting, Phone Trouble Shooting. Using multiple ticketing system to trouble shoot, track, and escalate issues, to Multiple Affiliates. Averaging around 400 calls a month.

JANUARY 2009 – AUGUST 2019

Senior Delivery Driver / Marco’s Pizza, Huntsville Alabama

Handle Money, help customers, make pizza, answer phones, food prep, clean store, route other drivers, deliver pizzas.

Skills

Software / Tools

Microsoft Office

Oracle VM virtual box-setting up Linux

Wire shark

Calix Cloud

Calix CMS

ADTRAN AOE

NOC360

Simple Help remote desktop tool

Ticketing systems

E-tickets

Request Tracker

Azotel

Dash Board

Service Now

iVUE (Direct / Connector)

Elations Web Tool Ticketing

Sonar

Atlassian / Jira

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