Cyber Security Information Technology
Resume:
Robert Joshua
White
**** ********** **, **********, ** 35810
**************@*******.***
https:/www.linkedin.com/in/josh-white-67017114b
Seeking: Job opportunities that feed my curiosity to learn and fuel my drive to excel.
Education and Certifications
MARCH 2019
M.S. Cyber Security / Grand Canyon University, Phoenix, AZ
3.96 GPA
Focus on best use policies based on NIST CSF
Developed and integrated full-scale cyber security network in-class project
JUNE 2017
B.S. Information Technologies / South University, Savannah, GA
3.64 GPA
Focus on networking and information technology.
Designed, developed, and test built multiple networks.
AUGUST 2004 TO MAY 2010
University of North Alabama, Florence, AL
History/Psychology Major
Founded UNA’s Animation and Gamers Club
MAY 2004
Associates of Science in General Studies / Jackson State Community College, Savannah, TN Branch
Certifications
CompTIA Security+ issued 3/13/19 Expires 3/13/25.
Professional Experience
JUNE 2021-PRESENT
Behavioral Analyst/TPG Telemanagement INC
Evaluate interactional data and ensure quality control for healthcare insurance provider work streams. Streamline processes, train team members, and support timely execution of client deliverables. Utilize subject matter expertise to analyze customer experience data and ensure accuracy and compliance.
AUGUST 2020-NOVEMBER 2020
Installation Technician /ADT
Evaluated the customer’s needs, designed, installed, and educated the customer on the use of their system. Installed and tested security systems, ran cable, diagnosed, and repaired technical issues.
AUGUST 2019 – AUGUST 2020
Help Desk Tier 1 Sr Agent/ NRTC Network Services
Take calls, Network Trouble shooting, TV Trouble Shooting, E-mail Trouble Shooting, Phone Trouble Shooting. Using multiple ticketing system to trouble shoot, track, and escalate issues, to Multiple Affiliates. Averaging around 400 calls a month.
JANUARY 2009 – AUGUST 2019
Senior Delivery Driver / Marco’s Pizza, Huntsville Alabama
Handle Money, help customers, make pizza, answer phones, food prep, clean store, route other drivers, deliver pizzas.
Skills
Software / Tools
Microsoft Office
Oracle VM virtual box-setting up Linux
Wire shark
Calix Cloud
Calix CMS
ADTRAN AOE
NOC360
Simple Help remote desktop tool
Ticketing systems
E-tickets
Request Tracker
Azotel
Dash Board
Service Now
iVUE (Direct / Connector)
Elations Web Tool Ticketing
Sonar
Atlassian / Jira
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