Peer Mentor Customer Service
Resume:
SHONTICE P. HALL
*** ********** **. *********, ** 30253
ad0l53@r.postjobfree.com
Education:
Claflin University, Orangeburg, Sc May 2021 Psychology Major GPA: 3.0 Campus Involvement:
●Panther Dolls
●P.U.L.S.E Dance Company
●Claflin University Peer Mentor
Mercer University, McDonough GA 30252
●Transfer student Fall 2019
●Psychology major
●Online student
Work Experience:
Claflin University Admissions Assistant Work Study August 2017- May 2019
●Data Processing/ Entry (applications and transcripts for admissions) ● Assisted visitors/ guest
●maintaining student databases
●answering/transferring phone calls
Claflin University Peer Mentor Trio August 2018- May 2019
●Conducted weekly meetings
●Implemented study groups as needed
●Call / met with students based upon their needs
Agero Road-side Assistance (wfh) November 2020- January 2021
●Dispatching Console & Switchboard ● Multitasking Skills.
●Prioritizing Calls Based on Urgency and Importance
Blue Cross Blue Shield Customer Service Advocate (CSA) October 2022 – July 2023
● manages customer concerns with the objective of maintaining positive customer relationship with an organization
● Data processing/Entry
● BILLPAY
VIP Motors Car Dealership Assistant Secretary August 2021- September 2022
●Data processing/ Entry (payment history uploaded into google sheets)
●Salesperson
●Upload vehicles online to all websites
●Collecting payments
●Delivers automobiles
●
Allied Universal Security Officer June 2023- Current
•Assist Inmates/Patients
•Observe Inmates in hospital setting
•Make sure belly chain, Leg irons, and cuffs are double locked
•Post Orders
Community Service:
●Upward Bound
●Westbury Health and Rehabilitation/ Volunteer
Skills:
●Public speaking
●Customer service
●Strong interpersonal skills
●Typing
●Multi-tasking
Awards:
●Honor Roll for maintaining a 3.0 and higher
●Certificate of completion for 8 hours of training (Student Support Services)
●Mental Health First Aid certification
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