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Customer Service Building Products

Location:
Covington, KY
Posted:
October 25, 2023

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Resume:

MARCHEITA MEANS

**** ******* *** *** *, Covington KY 41015 ad0l4x@r.postjobfree.com 859-***-****

OBJECTIVE

To get back into the work force and utilize my experience in Administrative, Payroll and Reimbursement roles.

SKILLS & ABILITIES

I am efficient on the Computer with Word, Excel, Outlook, ETC and Customer Service. I have great ability to learn and apply new task.

EXPERIENCE

PAYROLL CONSULTANT / STAFFMARK CORP

2018-Present CINCINNATI, OH

■ Manually enter in hours to process Payroll for approximately 1100 Employees.

■ Pull up Uploads to have downloaded to process Payroll.

■ Customer Service through phone and email.

■ Pull up reports for accuracy of Payroll.

■ Send all proof’s to be approved to the branch’s through email.

■ Run error reports to fix any issues before payroll is submitted.

■ Enter Direct Deposit information into People Soft.

■ Add or Change pay/bill rates and TRC’s as needed in assignments.

■ Write up Over Payments.

■ Software used is eEmpact and PeopleNet.

A/P SPECIALIST / PROLINK

2018-2018 CINCINNATI, OH

■ Worked for Dentist Office, Dr Rider..

■ Post payment’s to patient’s accounts.

■ Write off duplicate charges and mistakes charged to patient’s accounts.

CLAIMS SPECIALIST / CROWN SERVICES

2018-2018 CINCINNATI, OH

■ Worked for Centerprise, Billed out charges to Medicaid.

■ Worked on reports to fix claims for errors before sending out.

■ Called Insurance Companies to follow up on unpaid claims.

■ Worked on reports over 30 days old that had not been paid.

■ Answer Phones / Customer Service.

REIMBURSEMENT SPECIALIST / KELLY SERVICES

2017-2017 CINCINNATI, OH

■ Worked for Option Care as a Collection Specialist. Used CPR Plus and I-Emphysis for software.

■ I followed up on claims more than 30 days old, called Insurance Companies to have claims processed for payment. Also, worked on A/R reports, Non-activity reports and Correspondence.

■ I worked accounts showing a write off or refund due to error or over payment from payor.

■ Gave great customer service to Patients and Insurance Companies.

ADMINISTRATIVE SPECIALIST / KELLY SERVICES

2016-2017 CINCINNATI, OH

■ Worked for Allied Building Products and billed out charges for building materials.

■ Put in shipping to reflect paid status to Customers.

■ Looked for errors and clarifications on Invoices.

■ Helped with End of Month and Inventory.

■ Did typing, filing, coping and scanning, etc.

■ Answer Phones / Customer Service.

■ Worked with Alfresco and Trend software.

CARE TAKER / FAMILY MEMBER

2009-2016 BELLEVUE, KY

■ Took care of my Grandfather until he passed away.

ACCOUNT REPRESENTATIVE / ACCOUNTANTS TO YOU

2008-2009 CINCINNATI, OH

■ Handled account Receivable / Collections.

■ Handled appeals and refunds for all Insurance companies.

■ Worked with denied claims over 30/60/90 days and older.

■ Followed up on secondary claims and request information.

■ Sent request to Manager for write offs, duplicate billing and billing errors.

■ Processed emergency room billing on IDX software.

PATIENT ACCOUNT REPRESENTATIVE / DIAGNOSTIC CLINIC

2006-2008 LARGO, FL

■ Processed accounts receivable and made collection calls to Insurance providers.

■ Posted charges and payments.

■ Handled billing for Anesthesia using IDX software.

■ Provided customer service in person and over the phone.

■ Adjusted payments and credits as warranted.

PATIENT ACCOUNTS II / US ONCOLOGY

2005-2006 LARGO, FL

■ Posted payments, handled billing and collections for Oncology practice.

■ Handled delinquent accounts.

■ Processed refunds for Patient and Insurance companies.

■ Provided customer services and used Medic Software.

BILLING SPECIALIST / MEDICAL MANAGEMENT

2004-2005 CLEARWATER, FL

■ Processed accounts Receivable and Collections.

■ Assisted with Patients and provided Customer service. Posted charges and payments for Radiology using Vita Works software.

BILLING SPECIALIST / MEDENET

2000-2004 ST. PETERSBURG, FL

■ Handled accounts Payable / Receivable.

■ Used Medmaster and Medenet software to process billing for Anesthesia service.

■ Performed as a Group Leader.

■ Provided customer service.

■ Processed month-end reports.

■ Input Doctor and Insurance information and modifiers in system.

■ Ran electronic submissions to bill claims.

EDUCATION

NEWPORT INDEPENDENT SCHOOLS, NEWPORT KY

G.E.D

I received my diploma in December 2009.

REFERENCES

CHRISTINE WILLIAMS, REIMBURSEMENT SUPERVISOR

OPTION CARE

Phone number / mobile 513-***-****

CYNTHIA PUJOLS, SENIOR RECRUITER

KELLY SERVICES

Phone number / work 631-***-****

BONNIE PUCCIO, ADMINISTRATIVE SUPERVISOR

ALLIED BUILDING PRODUCTS

Phone number / work 201-***-****

JO CIERRA, DIRECTOR

DIAGNOSTIC CLINIC

Phone number / work 727-***-****

VICKIE CARPENTER, CO-WORKER

ALLIED BUILDING PRODUCTS

Phone number / mobile 513-***-****

MARY DOYLE, CO-WORKER

OPTION CARE

Phone number / mobile 859-***-****



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