Professional Objective

Proven leadership skills with a focus on project/product management and process improvement. Looking for a leadership role to demonstrate the ability to prioritize and initiate action with minimal direction to meet tight timeframes through long-range planning and the short-term focus of project management.

Qualification

12 years of program and project/product management experience

Proficient at developing and managing comprehensive, accurate program/project plans and schedules and performing budget estimation, forecasting, planning, analysis, issue, risk, change management, escalation management, meeting facilitation, variance analysis, and status reporting for the program.

Demonstrated ability to efficiently influence senior executives and key stakeholders and set expectations for cross-functional strategic initiatives.

Achievements: Roles of increasing responsibility as an individual contributor, consultant, and functional/project leader; consulted at corporate levels; recognized for strategic thinking, implementation abilities, technical expertise, and innovation while providing quality results.

Management: Resource Inventory manager with strong organizational, communication, delegation skills; project management/test coordination Data/Database development and maintenance; instructional training; public presentation experience; Risk Mgmt.; and Business/Client Relationship Mgmt. Change Management Developed Methodology, Regulatory Compliance.

Healthcare: Project Managment experience supporting various healthcare and supply chain service line business applications; 10 years of proven analytical experience in physician hospital billing, administration operation in healthcare domain; Managing implementations with full SDLC Implementation Experience from Initiation to Closing; Experience in full life cycle integration testing in a complex healthcare environment; Experience with multiple clinical and/or healthcare revenue cycle applications such as Epic,Cerner, Meditech,Athena,Allscripts;Experience facilitating large, cross-functional project meetings; Advanced understanding of the ICD-10 mandate.

Supply Chain and Logistics Experience in project management creating and deploying processes and procedures within the Supply Chain or Logistics industry with experience managing cross functional teams. Understanding the difference between Logistics and Supply Chain Management is the process of integration and maintenance (flow and storage) of goods in an organization whereas Supply Chain Management is the coordination and management (movement) of supply chains of an organization. 5+ years in Warehouse management systems (WMS) (Manhattan,TMS,Connectship).

Data Migration I managed migration services to help enterprises maximize their data’s potential globally and in real-time with data migration, media migration, and digitization. Discover new revenue streams and business opportunities, meeting compliance requirements. Eliminating data silos and making legacy content available to innovative tools and applications in the cloud. Abandon physical storage fees and regular technology upgrades with low-cost cloud options while improving compliance and governance. Obtaining support for any record, format, media, or size. Managed migration designed to integrate into existing data management workflow. Can produce results following Kanban, Scrum or Waterfall processes. Experience with Data Mapping and application integration.

Tottenham Business Services

Freelance Project Manager February 2023 – September 2023

Tottenham Business Services is a renowned online global marketplace that connects millions of businesses, offering a wide array of digital services spanning design, writing, programming, and more.

Effectively oversee a diverse portfolio of client projects, demonstrating a strong alignment with business objectives and project ownership.

Employ Agile methodologies to drive team efficiency, foster collaboration, and adapt to evolving project requirements, showcasing a capacity for product ownership.

Proactively mitigate project risks and maintain open communication with clients, ensuring their satisfaction and project success.

Tech Mahindra Dec. 2021-February 2023

Project Manager - Bank of The West

Provide program and project management support to both business and technical teams responsible for delivering an Enterprise Master Data Management cloud platform.

Collaborate with delivery leads and program managers to coordinate a variety of project and program materials and updates with internal stakeholders.

Work closely with project and program managers to ensure compliance with Bank of West’s Project Management Methodology.

Manage pipeline of new efforts, i.e., individual projects and backlog items. Support the day-to-day operations of the organization through activities such as: Partnering with Program Manager to prepare Steering Committee and Operating Committee presentations and agendas; capture meeting minutes and manage follow-up on defined action items and next steps.

Manage and maintain organization-level document repositories, specifically Sharepoint site(s) and qualifications.

Manage multiple SAP projects, developing detailed project plans and providing metric reporting

Preparing Enterprise Project Management Office Monthly Status Report for overall Program and Individual Project tracks.

Tech Mahindra

Senior Project Manager-Google Cloud

• Manage large scale projects with overseeing 5-to-10-million-dollar budgets.

Plan, schedule development and maintenance resource tracking, risk management.

Communications management, status reporting, quality management, vendor management.

Successfully manage projects from start to finish, complex, business projects with aggressive timelines.

Provide guidance and expertise in business analysis techniques and to participate in the development of related work products.

Knowledge and experience in full Systems Development Life Cycle and Testing Methodologies.

Experience with projects of moderate to high complexity in multiple technologies and functions with all phases of Project Life Cycle.

Expert in Business Analysis, including facilitation, information gathering, diagramming, and documentation with working experience of the complete B/A toolset.

Expert in MS Project, proficient in MS Office suite, and Visio

Clear understanding of end-to-end application delivery in a multi-platform environment client server, web, cloud services.

Knowledgeable and experienced in the full Systems Development Life Cycle and Testing Methodologies.

Strong understanding of Business operational processes and familiarity with standards and trends in the industry relative to Business processes.

Effective verbal and written communications.

Comfortable in interacting with staff and management, including Executive levels.

High degree of skill in the development and execution of business and technical presentations.

Primus Software Corporation Duluth, Ga. August 2021-Nov. 2021

Project Manager IV- Change Healthcare

Providing proficiency and management of state Medicaid project plans, including dependencies and predecessors, with MS Project and MS Office Suite required.

Proven track record of effective technical project management that keeps technical projects true to the specifications required. Including managing multi-discipline teams.

Experience with IT Operations Risk Mitigation & Compliance.

Manages and coordinates the design and development of IT infrastructures within organizations

Strong interpersonal skills to build/maintain ongoing business relationships.

Knowledge of healthcare and software applications.

Experience in Risk Assessment, audit, and IT security assessments.

Thorough knowledge of management or building system solutions and/or business applications.

Working knowledge of funding proposals and collaborative, customer-focused and able to create visible value.

Capable of anticipating needs and driving clarity on expectations.

Able to exercise professional judgement within defined procedures.

Communicate project status to all stakeholders. Report on risks, concerns, and items for discussion during weekly project status update meeting.

Formalize project planning tasks and milestones by collaborating with other internal business partners to define business requirements for program objectives.

As a PBM, responsible for developing and maintaining the formulary, contracting with pharmacies, negotiating discounts and rebates with drug manufacturers, and processing and paying prescription drug claims.

Oversee and facilitate go live processes, ensuring all key process steps are successfully executed.

Create capability and capacity strategies to assure appropriate skills and resources are tied to the implementation and service plan.

Directing cross functional team efforts across multiple projects and work streams.

Effectively mitigate risks to ensure effective achievement of business goals and providing the primary escalation path for program-related risks and issues.

Data Integration to include consolidating data from disparate sources into a single dataset

Partner with the General Manager, Sr. Director of Program Management and Product Owners to understand and support CPS Business Objectives.

HIPPA compliance and Third-party administrator

Coordinate the onboarding of DCH inbound/outbound integrations with health care providers, service providers and state/ federal agencies.

Drive project kick-off activities, internal meetings, data partner agreements and project plan documentation.

Set and track project milestones; manage and account for unforeseen delays, then realigns schedules and expectations as needed.

Allscripts Sunrise Scheduling and Registration

Atlanta, Ga.

Feb.2019-July 2021

Senior Project Manager- Pendulum Group Consulting Firm

Waterfall systems utilizing and operating salesforce, cloud coach, Gantt chart.

Business Process Reengineering (BPR) efforts for cross-functional teams such as MDM and other transformation projects.

Assisting in managing and implementations to organize the platforms with Service Now.

Served as a liaison between third-party product and service vendors, corporate staff, region peers, market staff, and sales teams (e.g., stores, in-home sales, digital, etc.), by identifying trends (sales, customer concerns, service provider feedback), quickly resolving concerns, communicating plans to address, and providing feedback.

Led the District Services Managers team in conducting research on local market competitors to ensure competitive service levels, price ranges, or time schedules that protect and grow share as well as the Lowe’s brand.

Leader in driving the go-forward business strategy with the DSMs and providing coaching and guidance to ensure alignment with Ace Hardware commitment.

Provided oversight for District Services Manager to ensure third-party service provider base has the capacity to cover all the service offerings of Lowe’s programs and enough third-party contractors to meet targeted service levels.

Directed District Services Managers to maintain defined service levels and standards by monitoring cost and quality metrics delivered by 3rd party service providers, tracking customer service scores, acquiring background checks for all third-party service providers/contractors, and ensuring compliance with all licensing and permit regulations.

Maintained knowledge of industry standards, current labor trends, and local operating availability to understand contractor pressures within specific trades.

Partnered with Divisional Services Directors, RVP, VP Store Operations (VPSO), and regional and corporate staff to assess, support, and provide regional expertise on company, regional, market, and store service program performance.

Worked collaboratively with District Managers (DMs), Store Managers, and DSMs in the execution of Installed Sales initiatives to drive performance of specialty sales programs.

Developed project plans/schedules, monitor progress, and publish updates to those plans.

Monitored day-to-day resource activity and provide updates to other Project Managers, team members, and supporting organizations.

Logged all issues and risks. Escalate, when necessary, project issues and risks to the Project Manager.

Created and/or support project communication, including meeting minutes, action

Ensured that all project deliverables and artifacts are stored and maintained.

Pendulum Group

Atlanta, Ga.

June 2017- Feb 2019

Senior Project Manager Consultant- Client Lowes Corporate

Responsible for developing the detailed strategy, scope and implementation plans for small to large, internal, and cross-enterprise projects that directly impact customers' shopping experiences. Projects included enhancements to core elements of our online shopping experience, such as navigation, checkout, shopping services/tools, as well as multi-channel projects that involve our stores, supply chain, etc.

Led multi-functional teams of about 10-15 people from across the business, the incumbent will manage a small portfolio of projects, from Discovery through to Delivery

Ensured all impacted stakeholders are involved and secure cross-functional resources to support project execution. Effectively interacted with agency/vendor/business partners. Communicate expectations, share information, and hold partners accountable

Managed project budgets and timelines, ensuring that projects are delivered on-time, to scope and within budget

Documented project scope, high-level solutions, and business requirements, and worked with IT resources to gather detailed requirements and define detailed implementation plans

Assisted the project Business Owner to define and articulate project strategy and objectives, scope, and business requirements.

Effectively presented and communicated project strategies, statuses, risks and key decisions within project teams, stakeholder meetings, and with Senior Management on a regular basis. Managed multiple projects to Critical Path, providing regular Milestone updates and Risk Assessments to Stakeholders and Senior Management

Identify, research, analyze and manage risks and interdependencies within projects/systems/resources, and formulate plausible solutions and contingency plans in consultation with stakeholders and Senior Management as necessary.

Pendulum Group

Atlanta, Ga.

Feb 2011- June 2017

Business Analyst

HIPPA Compliance

Third-party administrator

Managed large-scale, multi-site initiatives

Clients include: BCBS of Louisiana, BCBS of Kansas, BCBS of Michigan, Care first, Vanderbilt, Poconos Hospitals, State of California (Medicaid).

Worked with Client, the Client Project Management Office, and specific Project Teams, as well as the e4 Testing Director and Manager to coordinate the testing activities surrounding the project.

Effectively led and facilitated all project related meetings and communications with IT Team Members, Business Partners, and Executive Leadership to ensure projects are on target to meet their deadlines.

Milliman Clinical Care Guidelines Atlanta Ga. February 2009—January 2011

Implementation Consultant

Project Scope: Managed the installation and training of Milliman Clinical Care Guidelines and interactive delivery CPOE Case and Utilization Care Management products for specified customers

Managed the installation and training of Milliman Clinical Care Guidelines and interactive delivery CPOE and Case Management products for specified customers.

Coordinated with CareGuideQI® IT Support Specialist who installed software and trained technicians

Trained the customer (trainers and end-users, as needed), working with the Milliman educator(s).

Followed Project Management Best Practices while creating required project documents, i.e. scope documents, project plans, communication plans and other required documents.

Managed customer implementation projects from planning through Go-Live.

Working with solution leadership and customers in the development of requirements for new solutions and product enhancements for Facets

Familiar with establishing requirements for CMS Medicare Advantage and Medicare Advantage Prescription Drug Plan Programs

Reviewed current workflow processes and suggest changes to increase work efficiencies, ensuring CMS compliance

Created Configuration approach documentation for Medicare Part A, B, and D Implementations

Worked with clients to identify requirements for national and local determinations

Developed cost/benefit analyses, benchmarking analyses and risk assessment management plans during Business Requirements Phases

Coordinated all aspects of project and served as project manager between clients, systems, and other departments while maintaining the highest level of customer service.

Milliman Clinical Care Guidelines

Atlanta, Ga

August 2007-Feb 2009

Healthcare Analyst

Developed effective working relationships with the clients, through on-site visits and conference calls.

Managed Horizon Clinical Implementation including implementation process, order review, project planning, resource scheduling and coordination, system implementation, system integration and system start-up and turnover.

Managed multiple concurrent clinical projects. Expert knowledge of McKesson Horizon clinical systems applications

Coordinate team members for site-specific & regional system configuration design

Managed all internal and external project interfaces across teams and organizational levels, including McKesson and client executive levels.

Managed multi-facility, multi-product implementations across multiple concurrent client engagements including leading and coordinating separate project teams and other project managers that may be assigned

Assigned diagnosis/procedure codes to inpatient/outpatient medical records; ensured ICD-9, CPT, and HCPCS codes corresponded with revenue codes; created and executed SQL queries for coding analysis.

Processed manual S/P, S/C, and M lines to add ICD-9 diagnosis/procedure codes; processed Medicare Service Center Reports increasing Accounts Receivables; abstracted data pertinent to coding procedures.

Created process workflow to review and test new system releases; developing improved processes and tools to navigate cross-functional teams and achieve implementation objectives before end-user usage.

Coordinated system builds and revisions with IT clinical application team. Provided direct support to end-users, clinicians, and other staff utilizing system during “go-live” phase of implementations.

Successful in keeping all parties related to the project informed of progress and/or status, addressing underlying needs that affect project delivery.

Full accountability entailed schedule management, resource management, communications management – including status reporting, meeting facilitation, steering committee meetings, scope management, issue and risk management, vendor, and contract management.

EDUCATION

Project Management Certification

PMP Received June 2023

Master of Science in Public Safety/Administration

Capella University, Received May 2013

Bachelor of Arts in Criminal Justice

Livingstone College, Received Dec 2008

Consultant at a Glance

Industry Experience

Supply chain and logistic industry.

Change /Risk Management

5 years in Pharmacy Benefit

IS/IT Revenue Cycle

Business Processes

Program Management

Project Management Experience

AWS

ERP

HIPPA

TPA

Scrum Master

Agile

Waterfall

JIRA

Clarity

Asana

Medi-Cal

Medi-Cad

Software Testing

Implementation

Data Migration

Multiple go-lives

End User

Management and movement of data

Issues, communication, change and risk management

Procurement

SAFe

Delivery Sales

Cloud

MS Office

SAP and Salesforce

Confluence

BroadCom

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