Customer Service Patient Care
Resume:
Nursing
Ridgewater College
Willmar, MN
Some College (No Degree):
General Studies
Saint Cloud Technical College
Saint Cloud, MN
Some College (No Degree):
General Studies
Saint Cloud State University
Saint Cloud, MN
ad0l3q@r.postjobfree.com
Litchfield, MN 55355
Skills
• Dedicated
• Team player
• Communication
• Staff Scheduling
• Group Leadership
• Lesson Planning
• Team Training
• Lesson Plan creation
• Individual and Group Care
• Decision-Making
• Calendaring and Scheduling
• Recordkeeping Requirements
• Team Leader
• Coordination and Teamwork
• Problem-Solving
Verbal and Written
Communication
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• Planning and Leading Activities
• Lesson Plan Development
• Conflict Resolution
• Documentation and Reporting
• Microsoft Office
• Multitasking and Prioritization
• Friendly and Respectful
• Time Management
• Goal Setting
Education And Training
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Jacqueline Laidlaw - In-Home Daycare Provider
Litchfield, MN
10/2015 - Current
CentraCare Health - St. Cloud Hospital - Licensed Practical Nurse Saint Cloud, MN
09/2012 - 09/2015
Ecumen - Licensed Practical Nurse
Litchfield, MN
06/2012 - 09/2013
Jacqueline Laidlaw
Summary
Experience
• Provided a safe, nurturing and stimulating environment for the children. Developed age-appropriate curriculums that met the developmental needs of each child.
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Kept detailed records of daily activities and health information regarding each child.
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Established positive relationships with the families by communicating regularly about their children's progress.
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Performed physical assessments, including vital signs and health history documentation.
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Provided patient care in accordance with physicians' orders and nursing standards of practice.
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Observed changes in patient's condition and reported any significant changes to the registered nurse or physician.
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Communicated effectively with patients, family members, healthcare team members, and other stakeholders regarding patient care plans or concerns.
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Participated in interdisciplinary team meetings for coordination of patient care plans.
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Adhered to facility policies and procedures while providing quality nursing care.
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Performed physical assessments, including vital signs and health history documentation.
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Observed changes in patient's condition and reported any significant changes to the registered nurse or physician.
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Ensured that all clinical documentation is accurate and up-to-date in the electronic medical record system.
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Ecumen - CNA
Litchfield, MN
06/2009 - 06/2012
Lowe's - Customer Service Associate
Colorado Springs, CO
09/2008 - 05/2009
Communicated effectively with patients, family members, healthcare team members, and other stakeholders regarding patient care plans or concerns.
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Participated in interdisciplinary team meetings for coordination of patient care plans.
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Instructed patients on proper use of equipment such as wheelchairs or walkers.
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Adhered to facility policies and procedures while providing quality nursing care.
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• Managed emergency situations promptly according to established protocols.
• Documented patient care services by charting in designated areas.
• Reported changes in patient conditions to registered nurse or physician. Answered patient call lights promptly and responded to requests appropriately.
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Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
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Demonstrated excellent customer service skills when interacting with patients, families and guests.
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Ensured compliance with HIPAA regulations regarding confidentiality of information.
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Answered signal lights, bells or intercom systems to determine resident needs.
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• Greeted customers and identified their needs.
• Processed customer orders accurately and efficiently.
• Resolved customer inquiries in a timely manner.
Demonstrated active listening skills when responding to customer questions and complaints.
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• Answered phone calls from customers promptly and courteously. Offered suggestions to improve processes related to customer service activities.
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• Performed additional duties as assigned by management team. Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
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Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
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• Consulted with customers regarding needs and addressed concerns. Followed policies and procedures to meet or exceed established performance requirements.
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Contact this candidate