CARRIE ANN DIFRANCO

**** ****** ** *********, ** 46544 574-***-**** ad0l3e@r.postjobfree.com

PROFESSIONAL SUMMARY

Motivated Customer service specialist with over 20 years retail, foodservice and receptionist experience in a fast-paced, team-based environment. SKILLS

Creative problem solver and attention to detail, Exceptional communication skills, Strategic sales knowledge, Patient trainer and leader, Multi-line phone proficiency, Training development aptitude, Professional phone etiquette and demeanor, customer service- oriented, works well under pressure. EXPERIENCE

Home 2 suites

July 2018-Present Front Desk Agent

● Answer phones

● Handle guest issues

● Help control hotel occupancy

● Satisfy guests needs

System 1

April 2017-September 2018 Area Supervisor

● Deliver supplies to each building, Keep track of inventory

● Traveled all surrounding areas

● Mishawaka,South Bend,Elkhart, Goshen, Plymouth

● Hire and train cleaners, staff of 20+ cleaners

● Clean buildings

● Monthly and weekly inspections

Panera Bread

11/14-11/15 and 06/09-11/11 General Manager

● Interviewed, trained and coached staff, including developing management

● Kept track of sales and labor

● Problem solving among customers and staff

● Inventory and controlled food cost

● Managed staff of 30+

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