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Credit Card Customer Service

Location:
Knoxville, TN
Posted:
October 25, 2023

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Resume:

CRYSTAL ANN CUNDIFF

**** ******* ****

BRANDENBURG, KY 40108

270-***-****/270-***-****

ad0l1z@r.postjobfree.com

SKILLS

Proficient in Microsoft Word, Excel, PowerPoint and Adobe.

Typing speed of 56+ wpm.

Successful sales agent, with over 10 years' experience in cold call, phone and retail sales.

Basic computer programming skills.

Excellent verbal, telephone and written communication skills. Have frequently given presentations to large audiences.

Successful leader, equally effective member of a team.

Highly organized and able to multi-task and accomplish multiple objectives.

Professional demeanor and attentive to detail.

Strong communication, interaction and relationship-building skills acquired through experience as a sales and marketing representative and through customer-service positions.

Comfortable and confident public speaker; able to motivate others to action. EDUCATION

Elizabethtown Community College

Associates Degree in Business Administration (2015) Nursing Assistant Diploma (2010)

71 credit hours

January 2005-July 2008

Sullivan University

Concentration: Bachelors in Business Administration 24 credit hours

January 2014- March 2015

University of Louisville

Bachelor's Degree in Psychology (in progress, Senior year) 112 credit hours

January 2020-Present

EMPLOYMENT HISTORY

Metalsa Elizabethtown, KY 10/2022-09/2023

Press Operator

● Responsible for setting up steel coils into press machine.

● Adjusting measurements,alignments,and basic tooling maintenance

● Making sure parts are up to quality standards.

● Changing tools and setting up different presses

River Bottom Inn Mauckport, IN 3/2018-10/2022

Manager

● Communicated and ordered from vendors for inventory and stock

● Covered shifts for other employees when had call ins

● Balanced register and did nightly audits of profits

● Served customers and also cooked food orders

Cruz Concrete Leitchfield, KY

Office Assistant 5//2016-3/2018

Set up appointments and scheduling with potential clients

Recorded payroll for office manager

Recording and bookkeeping using Microsoft Excel and Office Goody’s Leitchfield, KY 6//2015-4/2016

Sales Associate/Trainer

Assist customers with purchase selection and payment. Have become a key resource for training new hires.

Supervised other employees and did nightly audits

Established relationships with vendors, customers and co-workers providing great service

Accurately balanced cash drawer and store audits on a daily basis. Flextronics Louisville, KY 2/2013-6/2015

Test Operator/Encryption

Installed apps and new programs on repaired credit card machines.

Ensured that machines were running properly.

Enabled credit card machines with final encryption, before being shipped.

Requested key blobs and installed apps and RKLs on devices. Corydon Animal Hospital Corydon,,IN 1/2013-9/2013 Veterinary Technician

● Administered shots and other vaccinations

● Performed lab and screening tests

● Performed wellness checks and administered x-rays

● Assisted with surgical procedures

Shively Animal Hospital Louisville, KY 9/2011-1/2013 Veterinary Technician

● Administered vaccinations and wellness checks.

● Answered phones, bookkeeping and filing

● Assisted Veterinarians with surgical procedures

● Performed dental cleanings and tooth removals

River Bottom Inn Mauckport, IN. 1/2005/2011

Bartender/Cook/Server

Served food and prepared beverages in a timely manner while providing excellent service to guests.

Addressed customer concerns and resolved conflicts.

Guided team members to increase performance in fundamental service operations.

Balanced cash drawer and credit card receipts on a consistent basis. Mercury Advertising Las Vegas,NV. 4/2004-12//2005

Sales Representative

Promoted small businesses to local communities, in a professional manner.

Designed and sold promotional packages to boost small business clientele base.

Held sales seminars with interested parties and local organizations.

Always maintained a positive, professional image for the client. United Subscription Agency Vero Beach, FL 6/2000-4//2004 Field Sales Manager

Motivated sales representatives to obtain daily sales quotas.

Successful leader, equally effective as member of a team.

Effective manager, driven to provide excellent customer service, and able to assess complex situations and formulate solutions.

Strong communication, interaction and relationship-building skills acquired through experience as a sales representative.

Caesars Casino Elizabeth, IN

10/1999-6/2000

Food Prep/Dessert Station/VIP Catering

Prepped food for all stations. Included cutting, preparing dishes and basic food prep.

Worked on the dessert station, which included prep and decorating and baking dessert food items.

Prepared vegetable and meat platters for VIPs, also filled various food requests. INTERNSHIP & CERTIFICATIONS

Army Substance Abuse Program Fort Knox,, KY 1/2005-5/2005 Secretary/Assistant

Conducted research and classroom seminars.

Assisted with administrative tasks such as training the Army Unit Prevention Leaders, assisted with training courses such as drug and alcohol prevention and urinalysis handling and training procedures.

Performed general office duties.

OSHA 10 Certification 8/2022-8-2026

First Aid/CPR and AED Certification 8/2022-8/2024



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