Customer Service Team Member

Jaquan Burgess

*** **** ******* **, ****** Point, AL 35215

Phone: 205-***-**** Email: ************@*****.***

Objective

Seeking a Customer Service Associate position with a growing company.

Summary of Qualifications

Excellent customer service skills. Highly motivated. Quick learner. Ability to work either independently or as a team member. Dedicated and reliable. Establishes and maintains effective working relationships with coworkers, supervisors, and customers. Positive attitude. Team player. Ability to multi-task without losing effectiveness.

Employment History

08/2023 –

09/2023

Mover Helper

Smarter Furnishings, Alabaster, AL

Moved furniture such as sofas, dressers, desks, and tables (both assembled and un-assembled) from storage or production areas to moving trucks, by hand or using hand trucks or other equipment

Delivered and set-up furniture inside college apartments

Protected all furniture from damage through established best practices

Used a variety of tools such as drills, screwdrivers, and hammers, to assemble previously un-assembled furniture

06/2023 –

08/2023

Team Member

Jacks, Trussville, AL

Performed a wide range of duties including:

Cooked simple foods such as breakfast items, hamburgers, chicken sandwiches, and French fries, using proper safety precautions and sanitary measures

Communicated with customers regarding orders, comments, and complaints

Operated a cash register to accept payments from customers, and make change as necessary

Served food, beverages, or desserts to customers

01/2022 –

04/2023

Stocker

Walmart, Gardendale, AL

Stocked store shelves, racks, cases, bins, and tables with new or transferred merchandise

Operated pallet jacks to transport merchandise around the store

Operated handheld scanners to scan items to determine their proper location in the store

Answered customers' questions about the store and its merchandise

08/2021 –

02/2022

Team Member

Wendy's, Birmingham, AL

Performed similar duties and responsibilities as described above for Jack's position

06/2020 –

05/2021

Stocker

Publix, Pinson, AL

Ensured that produce items were within date and rotated and displayed items according to the appropriate planogram

Assisted with unloading products from trucks and organized stock room

Cleaned cases and shelves, and mopped and swept the sales floor and stock room

Provided excellent customer service, including greeting customers and answering their questions

Education History

Electrical Engineering

One (1) Semester of College, Troy University, Troy, AL

General High School Curriculum

High School Diploma, Center Point High School, Center Point, AL

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