Marquis Key

510-***-**** • ad0kxc@r.postjobfree.com • linkedin.com/in/marquis-key-18330b138

Customer Success Specialist

Results-driven sales professional with over 15 years of sales experience. Strong ability to identify and qualify leads, and close deals with additional background in technical product demonstrations, pre-sales support, and post- sales implementation.Proven track record of exceeding sales quotas and building relationships with clients, ability to understand customer needs and create tailored solutions. Strong communication and presentation skills.Excellent communication and negotiation skills. Seeking a sales role in the technology industry. WORK EXPERIENCE

Apple

Production Specialist • Los Angeles Jul 2023 - Present

• Successfully led a team of 28 trainers, maintaining smooth operations and delivering content on time, consistently meeting customer expectations.

• Played a pivotal role in ensuring the readiness of set design elements, contributing to visually captivating and brand-aligned video content.

• Functioned as a Floor Producer, enhancing video production quality and efficiency by calling action and ensuring all elements were in place before filming.

• Demonstrated a commitment to quality by consistently exceeding company standards during post- production quality control checks.

• Proficiently operate teleprompter equipment, ensuring flawless execution during video productions. I collaborate closely with talent to edit and fine-tune scripts for optimal delivery. Additionally, I expertly set up AV cables and equipment to optimize sound and visual quality, contributing to seamless and engaging content delivery

Quality Control Specialist

• Perform rigorous quality control assessments on video content to consistently meet and exceed company standards

• Collaborate effectively with production teams, providing constructive feedback and ensuring alignment with production goals

• Actively participate in cross-functional team meetings to communicate quality control findings and expedite issue resolution

• Utilize advanced quality control tools and software to ensure the integrity of video and audio content, contributing to a seamless and engaging customer experience. Volitude Sports

Social Media Manager • Long Beach, California, United States Feb 2021 - Oct 2023

• Successfully managed the league's social media accounts, significantly expanding the reach by +243% and boosting engagement by +92.6%, demonstrating exceptional communication and content management skills

• Led the recruitment and management of player groups for the league's promotional events, effectively increasing event attendance by 30% and enhancing brand recognition through a customer-focused approach.

• Cultivated and nurtured relationships with the league's current players, engaging them through regular communication on social media, contributing to an impressive 90% increase in player retention rates, highlighting strong relationship management skills. Collateral Damage Creative Agency

Social Media Manager • Los Angeles Oct 2019 - Dec 2019

• Developed and managed marketing content, including blogs, promotional materials, and advertisements, to engage with the audience on social media platforms, emphasizing a customer-oriented approach.

• Leveraged SEO best practices to enhance the visibility and organic growth of the company's social media presence, improving discoverability and reach among potential customers.

• Maintained an active and responsive social media presence, addressing inquiries, comments, and messages promptly, contributing to a positive customer experience.

• Enhanced page content, keyword relevance, and branding strategies, aligning them with search engine optimization goals to drive increased online visibility and attract a broader customer base.

• Conducted comprehensive analysis and reporting of social media and online marketing campaign results, optimizing strategies based on data insights to better serve customer needs.

• Monitored competitors' content and social presence, responding strategically to competitive challenges when necessary, all while keeping customer satisfaction at the forefront. Hawaiian Airlines

Customer Service Representative • Los Angeles, California, United States

• Provided passengers with a warm and welcoming customer service experience, ensuring their comfort and satisfaction.

• Expertly accommodated seat assignments for passengers, including standby travelers, displaying flexibility and a customer-centric approach.

• Assumed a leadership role in multiple capacities, including serving as a flight lead, ticketing agent, and operations agent, demonstrating versatility and adaptability.

• Conducted weight and balance assessments for each aircraft, a critical function in ensuring flight safety, and effectively communicated with flight crew, maintenance teams, and ramp personnel to coordinate seamless operations.

Best Buy

Customer Service Representative • Culver City, California, United States Dec 2006 - Dec 2011

• Effectively communicated daily sales information to management, contributing to the team's success and overall performance.

• Played a crucial role in training new employees, equipping them with the necessary product knowledge and customer service skills.

• Consistently exceeded daily sales goals by a minimum of $200, showcasing a strong commitment to achieving targets.

• Demonstrated versatility by successfully fulfilling sales through various channels, including phone, online, and in-person interactions, ensuring a seamless customer experience.

• Ensured that customers were well-informed and proficient in the use of the products, fostering a positive customer experience and satisfaction.

• Actively collaborated in other departments, exhibiting adaptability and a willingness to contribute to the overall success of the team and organization.

SKILLS

Business Development, Customer Experience, Customer Relationship Management (CRM), Customer Retention, Data Analysis, Lead Generation, Networking, Pre-Sales Support, Problem Solving, Product Knowledge, Relationship Building, Retail Sales, retention, Sales & Marketing, Solution Selling, Team Building, Team Management, Teamwork, Technical Presentations, Technical product demonstrations, Video Editing

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