Customer Service Call Center

Heather Andrew

Alma, Michigan 989-***-**** ****************@*****.***

Summary

Professional administrator, education in accounting, business administration both on-site and remote. Detail oriented with a desire to excel, surpassing expectations both professionally and personally.

I am also a strong people person who can lead or follow equally, being a member of a team or an agent that is part of a remote team, while staying true to the needs of the organization and our clientele. Open minded and eager to learn as well as share my knowledge and experience to make each encounter with our client a successful, positive encounter.

Experience includes but is not limited to, remote and in person call center customer service, inventory control, technician management and supervision, scheduling of contracted jobs, accounts receivable and accounts payable.

Tasked with improving a failing internet installation department from a low completion rate on installations this ultimately led to company-wide operations of the internet division being relocated to the local branch and showing a marked improvement.

Also included is recovery of aged and defaulted accounts, department administration, scheduling in multiple states, and assisting in the development and application of more efficient means to track and manage contracted jobs, inventory, and the processing of accounts for customer payments.

Experience

Robert Half

Call center agent

May 2021 - Oct 2022 (1 year 6 months)

-Allegis Centene Corporation

Call Center Customer Service 1 Jan 2022 -October 2022

Basic Office Skills Extensive customer service call center working with sensitive health care and patient information. This was related to the insurance side of health care. HIPPA regulations observed.

-Protiviti Government State of Michigan Customer Service Agent May 2021 - Dec 2021

Assisting clients with their accounts, filing claims, resolving issues, and troubleshooting website access for clients and confirming identity of caller based on prewritten scripts provided to the agents.

Alma United Methodist Church

Bookkeeper

Nov 2018 – Nov 2019

Position required bookkeeping duties as well as human resources responsibilities for the purpose of recording new hires, payroll, and bank reconciliation. Also tasked with attending the financial monthly meetings with reports for the previous reporting period, acting as the recording secretary for the finance board for the meetings, and numerous other responsibilities not included in original description but the position evolved. As a part of payroll, reporting to the state and federal government and paying the organization’s costs as a nonprofit employer based on a quarterly reporting calendar. Also prepared tax documents such as the W2s for employees and 1099s for contractors the church had business relations with in the previous tax year.

Education

Baker College

Master of Business Administration - MBA, Accounting and Business/Management

Jan 2020 - Dec 2021

Bachelor of Business Administration (BBA), Accounting

2014 - 2016

Associate of Business, Double Major Accounting and Computer Information Systems

2011 - 2014

Skills

Accounting, Inventory Management, Bookkeeping, Accounting Applications, Call Center Representative, Remote CSR, Computer Proficiency, Microsoft Excel, Long-term Customer Relationships, Vendor Relationships, Multi-line Phone System, Resourceful Problem-solving, Receptionist Technical level 11, Executive Administrative Assistant.

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