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Business Development Customer Service

Location:
Olympia, WA
Posted:
October 23, 2023

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Resume:

James C. Lindgren, MBA

ad0kvl@r.postjobfree.com • 218-***-****

LinkedIn • Lacey, WA, US

Sales & Business Development

Demonstrated excellence in creating bottom line impacts through business development initiatives aligned with emergent business strategies, while developing and leading high-performing teams.

Remarkable efficiency in devising and implementing strategic reforms to achieve business excellence, drive multi-million-dollar revenue, and direct business development opportunities. Stellar record of success in redesigning processes and developing robust strategies to improve brand identity and awareness. Demonstrated success in identifying and securing potential accounts with an aim of enabling customer success. Expert in enabling organizational growth through business development and sales management initiatives, while improving productivity. Recognized change agent who embraces innovative business development strategies in conjunction with team-oriented leadership philosophy to deliver sustained success in diverse and challenging environments.

Areas of Expertis

●Strategic Vision, Planning & Execution

●Business Development

●Relationship Building

●Project Management

●Strategic Partnerships & Alliances

●Superior Customer Service

●Business Consultations

●Revenue Growth & Optimization

●Problem Resolution

●Understand Start-up and Growth Firm environments

Career Experience

Right Systems Inc, Lacey WA 10/2022 – 6/2023

Account Manager

Right Systems Inc. (valued added reseller), I delivered comprehensive IT solutions (computer hardware, networking and software applications) that met the specific needs of our clients across various industries. Combined deep domain knowledge and range of consulting, application, and infrastructure services to help customers to optimize their technology performance, enhance their end-user experience, and aligned their IT with core business goals.

Key Achievements:

Achieved growth objectives by prospecting, responding to leads, and building relationships with SMB, mid-tier, and commercial companies.

Qualified business opportunities by identifying project scope, decision makers, stakeholders, and potential revenue.

Developed new accounts and maintained and grew existing client revenues through cross-selling.

Provided monthly forecasts and quarterly reviews for assigned territory.

Developed and executed sales strategies and plans to achieve revenue and margin goals. Maintain sales quota $2.5 million.

Demonstrated strong interpersonal, written, and oral communication skills.

Applied strong analytical and problem-solving skills to address customer needs and issues.

Effectively prioritized tasks in a fast-paced environment.

Delivered excellent customer service and ensured customer satisfaction and retention.

Collaborated with internal teams such as marketing, product development and customer service to improve customer experience.

Strong understanding of computer networking, hardware, and security applications.

Invati, Fort Worth TX 2/2022 – 9/2022

VP Sales and Business Development

Invati (Start-up Company). Oversaw and delivered email, social media, and digital marketing to improve Invati (Strategic Software Engineering Consulting Company) brand awareness and identity. Uncovered and determined best software solution by liaising with Invati solution architect and overseeing complex C-level contacts. Gained knowledge of Microsoftware tools: MS Power Platform; Power BI, Power Apps, Power Automate.

Key Achievements:

●Strong work ethic: team oriented, high energy, and self-starter

●Make targeted sales prospecting calls to Microsoft Teams customers to sell MS Teams automation applications.

●Prospecting, lead generation, business development and setting appointments for Solution Architect.

●Attained sales goals by developing and employing daily sales plans and overseeing sales pipeline, while leveraging Apollo, LinkedIn Navigator, and other sales utilities.

●Tracked and manage prospect through Apollo.

●Oversaw event strategy, overall responsibility for all logistical planning and operations of meeting and events.

●Owned marketing campaigns from initial scope through execution and refinement.

●Recruited, interviewed, and trained new individuals for the sales teams.

Wolters Kluwer Tax & Accounting US, Dallas TX 2019 to 2021

Inside Sales/Solutions Consultant

Recommended CCH tax and accounting solutions (SAAS) for New Jersey region. Uncovered and determined best solution by liaising with CCH solution architect and overseeing complex customer contacts. Gained in-depth knowledge of SAAS programs (cloud solution). Performed business analysis and secured opportunities within prospects business structure.

Key Achievements:

●Improved revenue and profitability and optimized sales by conducting outbound 50+ cold calling daily and providing lead follow-up over telephone.

●Ensured business development by selling CCH tax and accounting software to small size CPA and Accounting firms.

●Attained sales goals by developing and employing daily sales plans and overseeing sales pipeline, while leveraging Salesforce, proposal tools, and other sales utilities.

●Surpassed sales metrics and forecasted revenue opportunities accurately by planning and organizing workload.

●Achieved full business potential by delivering value proposition to prospects and utilizing consultative sales approach.

Education Galaxy, Dallas, TX 2017 to 2019

Inside Sales/Solution Consultant

Oversaw and delivered email, social media, and digital marketing to improve brand awareness and identity. Installed and configured Education Galaxy Software (SAAS) for Tennessee and South Carolina elementary schools k-5. Enhanced skillset of staff by delivering online software (SAAS) demonstrations.

Key Achievements:

●Boosted overall sales by delivering outbound cold calling and providing lead follow-up over the telephone.

●Improved overall revenue by creating and employing strategic sales plans and using market strategies/sales process.

●Online software demonstration

●Exceeded annual quota

●Working with District officers and principals

●Email, social media, and digital marketing

Jimmy Fab Fashion, Ho Chi Minh City, Vietnam 2015 to 2017

CEO/Co-Founder

Built high-performing team by recruiting staff and overseeing staff’s daily activities. Improved brand awareness by creating monthly promotion and marketing plan. Ensured optimum inventory level by managing accounting and inventory and liaising with accountant. Ensured quality control for all JmmyFab apparels, while approving female apparel design and collection concepts. Planned and administered photo shoots for monthly promotion campaigns. Fostered and fortified relationship with the South Korea denim jean supplier to drive strategic, cohesive functions.

Key Achievements:

●Improved profitability and developed, manufactured, and sold Korean and Vietnamese fashion apparel in stores and over the internet by delivering exceptional leadership and guidance to Marketing, Finance, and Supply Chain team.

●Ensured business development by developing and delivering Jimmy Fab apparel collection that reflected Vietnamese fashion and selling collection exclusively.

Coffee Bean & Tea Leaf, Inc., Ho Chi Minh City, Vietnam 2014 to 2015

Senior Brand Experience Manager

Ensured seamless operations by overseeing/maintaining operations of 14 store coffee and tea retailer in Vietnam. Envisioned and employed advertising and media initiatives, oversaw new product development activities, and delivered exceptional customer service, while serving as point of contact of IFB Holdings Vietnam.

Key Achievements:

●Achieved set performance goals by leading Store Managers, delivering training, managing branding, and administering daily operations of stores, while reporting directly to Chairman of Board.

●Enhanced brand awareness by managing brand marketing and product development activities for IFB Holdings Vietnam.

●Improved entire customers’ experience from inside and outside store by developing and delivering printed materials/website and conducting event planning.

ERC Institute, University of Greenwich, Ho Chi Minh City, Vietnam 2011 to 2017

Bachelor’s Degree Lecturer/Professor

Additional Experience

Business Development - for Genix Corporation, Seoul, South Korea 2005 - 2008

Account Manager – Great Lakes for ACUCORP, San Diego, CA. 2000 - 2002

Inside sales solution consultant - for Eyesoft Software, San Diego, CA. 1999 - 2000

Tradeshow Marketing/Sales Specialist (Outside sales) for Skyline Display, Inc., San Diego, CA Nashville, TN. 1996 - 1999

Education

MBA Degree, Global MBA Program through Syracuse University, Syracuse, NY

Sejong University, Seoul, South Korea

Bachelor of Science Degree, Technical Design

Bemidji State University, Bemidji, MN

Technical Proficiencies

MS Office Suite; Word, Excel, Access, PowerPoint, Adobe Studio, Salesforce CRM, Practice Management Apps, LinkedIn Navigator, Apollo



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