Joseph C. Philip

Email: ad0kul@r.postjobfree.com

Phone: 503-***-****

Senior Technical Program Portfolio Manager

Accomplished Servant Leader • Agile Methodologies Evangelist with a passion to educate and facilitate Agile principles in daily activities • High performer with Relentless Ability to identify, implement and digitize process improvements across teams • Presence of mind and very composed to navigate through any difficult situation to take the right decision(s) utilizing the data in hand • Automation Champion • Communication & Coordination Specialist with several teams, product, engineering, business with changing priorities • Self-starter by identifying areas of improvement and action against them by using data/metrics • Facilitate difficult/crucial conversations with stakeholders and ensure successful outcomes • Managed company-wide large scale implementations including scope, risk, disaster recovery, resource, change, and dependency management • Very quick to learn new skills and apply them on day to day work • Extremely motivated to identify and resolve impediments • Conflict resolution skills by identifying the root cause of conflict by probing and in providing confidence to a positive outcome

SUMMARY

Championed Agile methodologies such as PI Planning, Portfolio Planning, Sprint Planning, Story pointing/sizing, Demos and Retros, Daily Standups, Backlog Grooming, Program and Team Velocity using Burn Down Charts. Etc.

Prioritize and lead execution of demand, dependencies, roadmap adjustments to ensure committed delivery with highly matrixed teams such as Product and Business Leadership, Engineering and Support Leadership, and tracking success and learning from failures beyond Production Go Live

Risk focused approach to identify, track, and mitigate risks with the various stakeholders before, during and after a program commences.

Encourages and facilitate Agile forums with Agile leaders to have continuous learning and share experiences.

10+ years at Nike (as a contractor) in various roles as Senior Agile Technical Program Manager, Sr. Project Manager and Project Manager.

1+ years at GitHub as a Senior Technical Program Manager

9+ years at Ricoh Americas (as a contractor) in various roles as a Technical Project Manager, Lead and Developer/Analyst.

20+ years of experience with Program Management specializing in Technical Program/Portfolio Management, Release and Change Management, AWS Environment Management including High Availability and Disaster Recovery, Retail Management, BI Reporting, Data Warehouse Management, Database Performance Management and Data Migration from Legacy to Oracle. And a tutor and mentor for IT bachelor’s degree students.

Senior Technical Program Manager for Container Security and Billing for the very large scale program for the entire company.

Development of Critical Metrics/success criteria, supervising and mapping progress to roadmap.

Working closely with the C-Suite and senior leadership and lead the monthly and quarterly program reviews to build visibility of the portfolio's key objectives and the execution towards the committed key objectives.

Oversight of execution & Progress to objectives to ensure the team is delivering as per commitments.

Technical Program Manager for Release and Change Management for a department of 60+ applications and Environment management for 20+ applications.

Sr. Technical Support Manager for 800+ retail stores worldwide.

Versatile Management skills include Directing, Leading, Managing multiple highly matrixed teams with negotiation skills to bring out the best.

Very calm and focused during any situation and use the data in hand with presence of mind to take the right decision(s).

Business Expertise in Financial Reporting, Accounting Analysis, Operations Reporting, Data Quality Assurance, Performance Management and Prototyping Methodology for Reporting

Performing/interpreting value analysis to identify value creation opportunities(what-if)

Guiding team through problem definition, issue identification and work plan development using problem solving principles and prior experience through lessons learnt.

Functional skills include Estimation, Requirements Management, Design, Development, Testing and Implementation for all Projects

Evangelist for SAFe and Agile methodologies. Played roles of scrum master and RTE

Experience on the Global Delivery Model throughout my career.

Worked extensively with various business teams in designing integration flows and have thereby gained good control over all aspects of business documents and the technologies used to successfully implement the environment,

Excellent problem solving, analytical, oral, written, inter personal skills, issue management and scope management skills with very good resolution capability.

Strong communication skills with ability to document and present to different technical and business audiences. Tactical skills to provide positive and opportunity feedback.

Flexibility to work with multiple business and IT functions/capabilities to serve business and IT.

SKILL SET

SAFe Methodologies

PI Planning, Portfolio Planning, Sprint Planning, Story pointing/sizing, demos and retros, daily standups, backlog grooming, Program velocity and burn down charts,

Release Management

XL Release, MS Project

AWS Console

Basic Navigation and monitoring of queues

AWS Deployment

BMX Jenkins

Project Management

Waterfall and Agile Methodology – Version One and JIRA, Kanban,

Change Management

Service Now

Processes Knowledge

Change Management

Data Warehousing/BI

Oracle Discoverer, Hyperion Interactive Reporting, Cognos

Databases

Oracle MySQL, SQL Server, MS Access

Languages

PL/SQL, C++, C, Unix Shell Programming, Python

Version Control

GitHub, VSS

CONSULTING & IT EXPERIENCE

Summary

Role

Period

Duration

Senior Agile Transition Manager

Apr 23 – till date

7 mo.

Senior Technical Program Manager – Container Security Program and Billing Program

Dec 21 – Mar 23

1 Yrs. 4 mo.

Technical Program Manager – Release Change and Environment Management for Product Engine Solutions

May 16 – Nov 21

5 Yrs. 6 mo.

Technical Senior Project Manager – Retail IT Management

Sep 13 – Apr 16

2 Yrs. 6 mo.

Technical Project Manager – Product Creation and Solutions

Apr 12 – Aug 13

1 Yr. 5 mo.

Technical Project Manager for Finance and Management Reporting

Oct 08 – Mar 12

3 Yrs. 6 mo.

Technical Project Manager and Technical Lead for Data Migration of Legacy to Oracle

Apr 06 – Sep 08

2 Yrs. 6 mo.

Technical Senior Analyst for Data Warehousing and BI Reporting

Oct 03 – Mar 06

2 Yrs. 6 mo.

Technical Analyst and Developer Data Migration Error Analysis and Reconciliation and Data Cleansing

Mar 03 – Sep 03

7 mo.

Computer Science Faculty Member

May 02 – Feb 03

10 mo.

Detail

Role : Senior Agile Transformation Manager

Duration : Apr 23 – till date

This involves transforming the Sports Marketing team to adopt Agile. Setting up the Roadmap for the Portfolio and translating the roadmap into JIRA, Creation and maintenance of the Portfolio Plan, Stakeholder Communication, Risk and Mitigation plans, Resource Planning and Coordination with Engineering and Product Leaders, Preside and Govern regular Steering Committee Meetings with Leadership Team.

Responsibilities

Implement Agile practices for the Portfolio and coaching the program on Scaled Agile.

Create and maintain the Roadmap of the Portfolio

Review the skillsets of the various team members and establish high performing teams

Oversight of Execution and Progress to the Program objectives to ensure is delivery per commitments.

Preside and Govern Steering Committees and ensure all the stakeholders are held to their commitments by communicating the commitments regularly and holding the responsible members accountable.

Prioritize and lead execution of key demand, dependencies, roadmap adjustments to ensure delivery as per the commitments.

Facilitate, coordinate, and communicate the Program Goals, with multiple stakeholders.

Development of Critical Metrics, success criteria, supervising program progress to committed roadmap.

Ensure meetings have outcomes and action items, and relentlessly follow-up with the respective stakeholders to meet the action items.

High Performing with the obsession to the objectives of the program and ensure every stakeholder is being reminded constantly.

Working closely with the Senior Leadership, leading monthly and quarterly program reviews to build visibility of the portfolio's key objectives and the execution towards the committed objectives.

Steer back the program to track in case of any deviations.

Proactively identify areas of deficiency by performing premortems

Produce a timely and informative weekly status of the program, with status of each teams work consolidated to match with the program’s objective.

Back to Summary

Role : Senior Technical Program Manager – Container Security Program and Billing Program

Duration : Dec 21 – Mar 23

This involves program management for Container Security (500+ containers) and Billing Program for all the products for GitHub. Managing the Program including maintenance of the Program Plan, Stakeholder Communication, Risk and Mitigation plans, Resource Planning and Coordination with Engineering and Product Leaders, Preside and Govern regular Steering Committee Meetings with Leadership Team.

Responsibilities

Oversight of Execution and Progress to the Program objectives to ensure is delivery per commitments.

Preside and Govern Steering Committees and ensure all the stakeholders are held to their commitments by communicating the commitments regularly and holding the responsible members accountable.

Prioritize and lead execution of key demand, dependencies, roadmap adjustments to ensure delivery as per the commitments.

Facilitate, coordinate, and communicate the Program Goals, with multiple stakeholders.

Development of Critical Metrics, success criteria, supervising program progress to committed roadmap.

Ensure meetings have outcomes and action items, and relentlessly follow-up with the respective stakeholders to meet the action items.

High Performing with the obsession to the objectives of the program and ensure every stakeholder is being reminded constantly.

Working closely with the Senior Leadership, leading monthly and quarterly program reviews to build visibility of the portfolio's key objectives and the execution towards the committed objectives.

Steer back the program to track in case of any deviations.

Proactively identify areas of deficiency by performing premortems

Produce a timely and informative weekly status of the program, with status of each teams work consolidated to match with the program’s objective.

Back to Summary

Role : Technical Program Manager – Release, Change and Environment Management for Product Engine Solutions

Duration : May 16 – Nov 21

This involves release and change management for 60+ Applications for Product Engine Solutions. Managing the usage of the various development, QA, Test, Stage, Performance and Training environments in AWS.

Responsibilities

Release and Change Management of 60+ Product Engine Solutions applications including legacy/on premise applications.

Defined and streamlined the Change management process. Evolved the change process from waterfall to agile.

Process setup for all the release related activities starting from request intake to production deployment, using CI/CD pipelines.

Management of Change Control Board and Change Advisory Board for all the teams.

Production Deployment Command Centers Management.

Process setup, Management and coordination of the various environments including disaster recovery for IT development.

Relentless improvement of existing processes and inclusion of automation and workflow changes to include all possible scenarios, wherever feasible

Directing and coordinating command centers for all teams on promotion of latest code using CICD. Ensure all interdependencies are addressed.

Utilizing XL Release to automate all deployments to various environments

Regular Status Reporting to Program sponsors, Directors and senior directors and other stakeholders on progress of the project.

Project and Resource Management including setting goals, monitoring achievements, and performance appraisals

Multi-location project management.

Back to Summary

Role : Technical Senior Project Manager – Retail IT Management

Duration : Sep 13 – Apr 16

This project involves providing support for close to 800 owned Retails stores across the world. This project consists of support all the POS, mPOS, back office, Inventory systems, retail revenue, staff time keeping and customer count

Responsibilities

Management of the support of close to 800+ owned Retail stores across the world.

Team for support was spread across US, India, China, Japan and Netherlands. Total strength of 70 members, including managers for each geo.

Was part of the implementation of the Retail Operations Command Center to address timely and constant communication with retail stores on new developments and other support services.

Championed the Root cause analysis methodology by reviewing 20% of the top issues every quarter and providing fixes.

Introduced Scrum Methodology and implemented Kanban in the team.

Project and Resource Management including setting goals, monitoring achievements, and performance appraisals

Multi-location project management

Estimation, Design, Development, Testing and Implementation of all enhancements for all applications.

Directing various teams on performance fixes and automation of all the activities

Status Reporting to Senior Management and other stakeholders on progress of the project.

Managing Project plan, team, stakeholders, risk, budget, and schedule

Back to Summary

Role : Technical Project Manager – Product Creation and Solutions

Duration : Mar 12 – Aug 13

This project involves providing support for 30+ applications for Product Creations and solutions. Product Creations is where all the products for a major retailer are being produced and in turn requires supporting systems and reports. Applications comprises from product creation to reporting

Responsibilities

Management of the support of 30+ Applications. Total strength of 60+ resources.

Project and Resource Management including setting goals, monitoring achievements, and performance appraisals

Managing Change or Change Management in the various applications

Multi-location team management

Maintaining SLA and commitment levels for all production tickets

Estimation, Design, Development, Testing and Implementation of all enhancements for all applications.

Directing various teams on performance fixes and automation of all the activities

Status Reporting to Senior Management and other stakeholders on progress of the project.

Managing Project plan, team, stakeholders, risk, budget, and schedule

Back to Summary

Role : Technical Project Manager for Finance and Management Reporting

Duration : Oct 08 – Mar 12

This project involves providing consultancy on various business and process improvements which in turn requires supporting reports from the data warehouse.

Responsibilities

Prototyping process improvements and recurring business tasks, to be centralized and streamlined in the Data Warehouse system.

Communication and Interaction with IT on new process improvements and other recurring reports and tasks for implementation in the data warehouse.

Quality Assurance of the Data marts in Production.

Supporting prototypes until they are being implemented successfully in the production environment.

Handling performance issues in Production using Prototype environment.

Directing the Data warehouse IT Team on the know-how for all new Projects and Changes to adhere to process changes

Developing and testing detailed functional designs for business solution components and prototypes (prototyping)

Back to Summary

Role : Technical Project Manager and Technical Lead for Data Migration of Legacy to Oracle

Duration : Apr 06 – Sep 08

This project involves managing and leading the data migration project and all teams, on all the activities starting from data preparation of the legacy system for migration to post go live support after migration

Responsibilities

Leading and managing various teams viz. Migration Development, Migration Execution, Migration Data Error Analysis and Reconciliation, Legacy Data Cleansing, and Legacy vs. Oracle Billing Comparison

Project and Resource Management including setting goals, monitoring achievements, and performance appraisals

Post Go Live Support

Estimation, Design, Development, Testing, Implementation and change management of all projects for the various teams for Data Migration.

Directing various teams on performance fixes and automation of all the activities

Status Reporting to Senior management and other stakeholders on progress of the project

Back to Summary

Role : Technical Senior Analyst for Data Warehousing and BI Reporting

Duration : Oct 03 – Mar 06

The activities for this project comprises of ETL process, Data Quality Assurance to BI reporting for the company.

Responsibilities

Customizing and Analyzing the ETL Process for the Data Warehouse and BI Reporting Tools.

Report Generation and identification of data errors as part of Data Quality Assurance

Participation and performing Estimation, Design, Development, Testing and Implementation of all the activities for the team

Monitoring and Adherence to goals of the project.

Status Reporting to Project Lead and other stakeholders on progress of the team

Proactive communication on performance and automation of the ETL process.

Back to Summary

Role : Technical Analyst and Developer Data Migration Error Analysis and Reconciliation and Data Cleansing

Duration : Mar 03 – Sep 03

This project involves data migration from legacy system to Oracle. My activities mainly involved analysis of data fallout and data discrepancies between the legacy and Oracle pre, during, and post migration.

Responsibilities

Generation and maintenance of reports for data cleansing prior or pre-data migration & Fallout Data or Data Exceptions during data migration & Reconciliation of data between legacy and Oracle post data migration.

Proactive communication of performance improvements and process improvements for report generation and data migration efficiency

Communication and interaction with stakeholders on status of the activities

Back to Summary

NON-IT EXPERIENCE

Role : Computer Science Faculty Member of Fatima Mata National College in Kollam India

Duration : May 02 – Feb 03

Title : Computer Science Lecturer

Responsibilities

Conducting computer classes for Computer Science, and Commerce Graduates.

Conducting regular quizzes and evaluation of the same, and reporting the results to the University

Guiding students for their projects and other academic activities.

Back to Summary

EDUCATIONAL QUALIFICATION

Masters in Computer Application, Kerala University India

1999-2002

Passed in First class with Distinction

Bachelors in Computer Science, Kerala University India

1995-1998

Passed with First Class

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