PROFILE

Detail-oriented and results-driven Business Analyst with a proven track record in gathering project specifications, creating business cases, and translating high-level business needs into detailed requirements.

Possess a highly professional demeanor, advanced technological acumen, and strong analytical capabilities. Demonstrate exceptional communication skills, meticulous attention to accuracy, and an outstanding aptitude for collaborative teamwork

SUMMARY

•Over 10 years of diverse experience working with various domains - Education, Healthcare and Insurance, E-commerce, and Telecom.

•Combined experience in Software Development Life Cycle and Business Analysis: experienced in gathering user requirements, documenting requirements, technical writing, business analysis, system analysis, testing, and implementation of projects.

•Experienced in interacting with business users and stakeholders to identify their needs, gathering requirements, and authoring Use Cases, diagrams (Activity, Class, Sequence), Business Requirements Document (BRD), Functional Requirement Document (FRD), and Requirements Traceability Matrix (RTM).

•Exceptional working experience in GAP analysis and understanding of the AS-IS and TO-BE business processes.

•Proficient in using Agile Scrum methodologies, performed roles of Scrum Master conducting sprint/standup sessions and as a Business Analyst to write user stories, analyze the Iteration Burn Down charts, and review defects.

•Extensive experience working as back-end tester by writing SQL Queries and PL/SQL scripts on large data warehouse systems involving Terabytes worth of data.

•Excellent oral and written communication skills with a demonstrated capability for dealing with all levels of client management personnel and staff.

•Experience in User Acceptance Testing, Smoke Testing, Regression Testing Performance Testing, and Functional Testing.

•Collaborated communication and delegation between onshore and offshore teams for seamless project execution, timely delivery, and strong working relationships. PROFESSIONAL EXPERIENCE

Business Analyst

ACT Inc.

•Gathered project specifications and created business cases, aligning with organizational goals and objectives.

04/2018 – 06/2023

•Created essential artifacts such as Software Requirement Specifications (SRS), Functional Specifications (FS), Requirement Traceability Matrix (RTM), Use Case Diagrams, and workflow diagrams for applications.

•Developed Activity Diagrams/State Chart Diagrams using Visio and constructed conceptual models and behavior diagrams using SharePoint.

•Collaborated with cross-functional teams, including customers, Software Engineers, and Architects to capture capability needs and deliver quality business solutions.

•Cascaded with each department for coordination on product testing, prioritizing gaps, and negotiating between the business and technical solution providers to gain product acceptance.

•Translated features into user stories within the team’s backlog while managing, ranking, and prioritizing this backlog to reflect stakeholders’ requirements.

•Assisted in data retrieval, reporting, analysis, and visualization, contributing to market analysis and enhancing demand forecasting for ACT products using Tableau.

•Created, configured, and maintained queries to extract and prepare data for analysis across multiple platforms (Database Connections - SQL, spreadsheets, conversation data, and data visualization software). Uma Anand Sadanandan

ad0kuh@r.postjobfree.com 319-***-****

•Coordinated closely with the Change Management team and attended Change Advisory Board meetings to manage the deployment of each phase deliverable and successful fusion into the current running system. Consultant (BA/Scrum Master)

TEKsystems

•Led a 10-member Scrum team in the development of an online assessment application.

03/2017 – 04/2018

•Comprehended feature capability by discussing with the scrum teams and working on dependency with multiple scrum teams in Agile Release Train(ART).

•Facilitated all Scrum Ceremonies including Sprint Planning, Daily Standups, Sprint retrospectives, Sprint Demos, Story Grooming, and Release Planning.

•Collaborated with product owners to prioritize and refine the product backlog.

•Worked closely with stakeholders to gather requirements, manage expectations, and ensure alignment with project goals.

•Engaged in the creation of Proof of Concepts (POCs) based on client needs, generated necessary datasets, and crafted visual solutions utilizing Tableau and Excel.

•Supported the implementation of incident response plans and participated in incident response activities reducing incident rates by 70%. Software Quality Assurance Analyst

Pearson

•Managed and supervised the quality assurance department and its personnel, ensuring effective coordination and productivity.

10/2015 – 03/2017

•Set up automation frameworks, tools, and methodology to assist future users and streamline automation.

•Updated and maintained test matrix and test cases based on code changes and enhancements to assigned applications.

•Created detailed test cases for each test phase to ensure complete test coverage.

•Developed customized SQL reports and queries for management decision-making and operational management.

Senior Software Quality Assurance Analyst

Advaita Software Pvt. Ltd.

•Tested various desktop Web and Mobile e-commerce apps creating test plans, test cases, and executing test plans.

07/2011 – 06/2015

Bangalore, India

•Provided support to the agile environment software development team in all aspects of unit testing, integration testing, user acceptance testing, and back-end testing.

•Collaborated with cross-functional teams to implement preventive and corrective actions to minimize risks and ensure compliance.

QA Analyst

Accenture Services Pvt. Ltd.

•Conducted testing on software, websites, and other technical products to identify and resolve defects, incidents, and other potential issues. 01/2009 – 06/2011

Bangalore, India

•Worked on production incidents and coordinated of resolution of these issues with onshore and offshore teams.

•Utilized VM Ware virtual machines configured to run stimulated production lines with interaction between them.

EDUCATION

Master of Computer Application (2009)

Bangalore Institute of Technology, India.

Bachelor of Science (2006)

Bangalore University, India.

CERTIFICATES

Certified SAFe 5 Scrum Master by

Scaled Agile, Inc.

SKILLS

TECHNICAL

METHODOLOGIES: Waterfall, Agile

CHANGE MANAGEMENT : Rational Clear Quest, Rational Clear Case, Confluence, Jira BUSINESS MODELLING: Rational Rose, Microsoft Visio, Pega, UML ANALYSIS TOOLS: MS Excel, MS Access, Toad, SAS, Micro Strategy, Tableau PROJECT MANAGEMENT: Microsoft Project, Microsoft Excel, Rational Requisite Pro DATABASES: MS SQL Server, MS Access, Oracle, DB2, RoboMongo, Postgres TESTING TOOLS: HP/Quality Center, Jira, TFS, Rally BUSINESS TOOLS: Salesforce, ServiceNow

Analytical Tools and Techniques

Requirements Gathering and Analysis

Workflow Optimization

Stakeholder Collaboration

Quality Assurance

Collaboration and Communication

System Requirements Documentation

Process Improvement

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