Lisa D Gonsalves

920-***-****

ad0ktd@r.postjobfree.com

*** ***** ****

Verona, Wisconsin 53593

OBJECTIVE / PROFESSIONAL SUMMARY

To obtain a full time postion.

WORK EXPERIENCE

*/**** ** */**** Cleary Building Corp

Verona, Wisconsin

Safety Loss/DOT/Work Comp Coordinator

Work directly with work Comp insurance carrier to report, maintain and manage injured workers claim. Manage all injury, auto and General liability claims from cradle to grave. Maintain DOT compliant and manage 450+ drivers.

5/2007 to 10/2008 Saia Motor Freight

Waunakee, Wisconsin

Administrative, OS and D Clerk

Under general supervision of the Terminal Manager or Office Manager, and functional supervision by the RCPM, Regional Claims Prevention Manager, has primary responsibility for OS and D. Investigates and resolves freight exceptions such as overages, shortages, damages, refused, and unmarked freight. Directed and coordinated activities of terminal to provide cost effective, timely, quality service to customers. Performs a variety of terminal operations functions to include a specialization in areas such as customer service, appointments and dispatching.

Took and tracked pickups.Dispatched

Billing corrections and imaged all inbound manifests Maintained customer accounts, handled all claims issues with regard to damaged or missing freight. Various office duties. 11/2005 to 7/2006 Spectrum Brands Inc

Madison, Wisconsin

Consumer Services Representative

Inbound call center providing assistance to Spectrum Brand product users Work closely with members from the Rocky Mountain Poison Control center and Pets National forwarding exposure cases Documentation of all calls, disputes and resolutions. Processing of rebates, refunds and ordering of replacements parts. Main focus is controls line which deals solely with the use of home and garden products Answering consumer emails in a timely manner Opening and sorting mail for review Communicating consumer escalations with immediate supervisor Opening claims files regarding any damages occurring due to the use of any of our products.

4/2003 to 11/2005 Certegy Check Services

Middleton, Wisconsin

Team Lead Escalations, Trainer

Disclose information to customers about their check decline at our merchants. Provide claim information to customers who owe claims. Offer Company authorized solutions to resolve customer concerns. Document customer call records Prepare forms for other areas to complete work requests. Resolved escalated customer concerns at the corporate level

Completed a bi-monthly VIP audit to assure agents were meeting performance criteria. Successfully trained seven classes of agents in call center employment. SKILLS

Customer Service: Extensive experiences working with customers to assure issues are resolved in a timely manner. Monitor customer service support to ensure realization of customer requests. Supervision: Supervised employees. Recruited, hired, trained, and evaluated full and part-time staff, organized and conducted meetings and training classes.

Administration: Maintained daily, weekly, and monthly statistics of store. Prepared tracking and daily reports. Continued work relationships with suppliers and corporate management team. Ensured efficient office operations. Invoice processing, data entry.

Technologies: Experienced in Excel, Word, Lotus 123, Avaya, AS400, Mainframe. EDUCATION

9/1999 to 6/2001 MATC

Medical Assistant Program

REFERENCES

Available upon request.