THERESA LITHGOW

Port St Lucie, FL ***** • 732-***-**** • ad0ktc@r.postjobfree.com

PROFESSIONAL SUMMARY

A highly esteemed professional with a track record of success in planning and directing administrative projects and programs to support business objectives. Possessing exceptional skills in handling multiple projects simultaneously and adapting to shifting priorities, consistently delivering top-quality work while meeting deadlines. Known for a proactive and result-oriented approach, as well as excellent relationship-building abilities. Skilled in clear and concise communication, both written and verbal, with a focus on the big picture. Valued as an innovative, resourceful problem- solver who is relentless in achieving goals.

SKILLS

• Financial Analysis

• Written And Oral Communication

• Problem Resolution Skills

• Leadership and Supervisory Skills

• Negotiation Skills

• Cross-Functional Collaboration

• Manage Multiple Priorities

• Analytical Thinking

• Attention To Detail

• Self-motivation

• Customer Service Rep skills

• Policies and Procedures

• Decision-Making Skills

• Annual Budget Preparation

WORK HISTORY

Principal Business Manager

AT&T Services-Advanced Technical Services - Orlando, FL 05/2021 - Current

• Financial analysis and reporting encompassing the evaluation of performance, identification of future trends, and assessment of investment metrics across various business aspects. This information is vital for making data-driven decisions and optimizing financial strategies.

• On a monthly basis, prepared forecasts by gathering and organizing data, analyzing outcomes, formulating recommendations, constructing Excel models, and creating presentations. This process ensures that the business stays on track with its financial goals and can make well-informed decisions.

• Summarized progress towards meeting financial commitments to partners by presenting financial overviews to leadership, which is crucial for making well-informed decisions regarding investments, budget allocations, and other financial tactics.

• Predicted the financial consequences of operational challenges and collaborated with leadership and financial associates to devise effective solutions. This proactive approach helps to mitigate potential risks and maintain business stability.

• Offered guidance in the selection and implementation of forecasting strategies and practices, ensuring that the organization adopts the most effective methods to predict future trends and outcomes. This leadership contributed to better decision-making, resource allocation, and overall business success.

• Recommended and collaborated with capital and finance teams to pinpoint and execute process enhancements and simplifications related to capital management. This joint effort ensured that the organization continually improves its financial procedures for optimal efficiency and effectiveness.

• Assisted in training new employees on best practices and essential system skills required for their roles. Developed a Best Practice Job Aid and presented it to Project Managers to inform the team of updated practices, ensuring the workforce is well-equipped and knowledgeable in their respective tasks.

• Supported internal processes by assisting in the development and management of policies, standards, process improvement and transformation, tool deployment, and the implementation of Agile methodology. This helped ensure the organization operates efficiently and effectively while adapting to changing business needs. Senior Business Operations Manager

AT&T Services-Advanced Technical Services - Middletown, NJ 05/2009 - 05/2021

• Financial analysis and reporting encompassing the evaluation of performance, identification of future trends, and assessment of investment metrics across various business aspects. This information is vital for making data- driven decisions and optimizing financial strategies.

• Provided business intelligence and year-end (Y/E) projections by analyzing data trends, performance metrics, and market conditions. This information allows organizations to make informed decisions, optimize strategies, and anticipate future outcomes, ensuring they remain competitive and well-prepared for upcoming challenges and opportunities.

• Offered guidance in the selection and implementation of forecasting strategies and practices, ensuring that the organization adopts the most effective methods to predict future trends and outcomes. This leadership contributes to better decision-making, resource allocation, and overall business success.

• Accountable for the effective management of the portfolio budget within approved capital targets, overseeing project and program budget tracking and analysis. This responsibility ensures that financial resources are allocated and utilized efficiently, ultimately contributing to the organization's overall success and growth.

• Presented financial overviews to leadership on portfolio health, including the preparation of presentation materials. This information allowed decision-makers to monitor progress, identify potential risks, and make informed choices to ensure the organization remains on track with its financial goals and objectives.

• Led capital reviews with other affiliates, including project client sponsors and leadership, for both capital-funded projects and projects being considered for potential capital funding. This collaborative approach enabled effective resource allocation and ensured that the organization invests in the most promising and impactful projects.

• Stepped in as team lead when necessary, offering guidance and sharing best practices with less experienced colleagues. This leadership role ensured that knowledge is effectively transferred and helped foster a supportive and collaborative work environment, contributing to the overall success of the team.

• Defined, designed, and implemented processes within the technical organization, facilitating change through consultation and collaboration. This approach promoted continuous improvement, streamlined workflows, and fostered a culture of innovation and adaptability, ultimately contributing to the organization's overall success.

• Supported internal processes by assisting in the development and management of policies, standards, process improvement, and transformation initiatives, tool deployment, and the implementation of Agile methodology. This approach ensured that the organization operates efficiently and effectively, while being adaptable to changing business needs and fostering a culture of continuous improvement.

• Collaborated with capital and finance teams to identify and implement process enhancements and simplifications related to capital management. This joint effort ensured that the organization continually improved its financial procedures for optimal efficiency and effectiveness. Human Resource Generalist

AT&T Communications - Bedminster, NJ 01/2005 - 01/2009

• Supplied new hires with written or digital resources, such as employee handbooks and guidelines, that outline company policies, procedures, and safety protocols in detail.

• Developed a structured onboarding process that introduces new employees to company policies, procedures, and safety protocols early in their training to maintain a secure and compliant work environment.

• Conducted new-hire orientation and performed essential recruiting tasks to identify and onboard top-tier talent, ensuring the organization continues to thrive with skilled and dedicated professionals.

• Met with team members to address challenging situations related to performance and conflict management, providing guidance and support to foster a positive work environment and promote effective resolutions.

• Implemented and supervised onboarding processes for new employees, ensuring a smooth transition into the organization and providing them with the necessary tools and information to succeed in their roles.

• Developed and implemented company policies and procedures related to human resources activities, ensuring compliance and promoting a consistent and well-organized approach to managing HR matters within the organization.

• Guided managers in enhancing employee engagement, maintaining proper documentation, implementing disciplinary measures, and developing performance improvement plans, fostering a supportive and productive work environment.

• Comprehended, analyzed, and mediated human resources inquiries to facilitate the administration of HR policies, procedures, and programs, ensuring effective communication and consistent implementation within the organization. Customer Service Representative

AT&T Communications – Brunswick, NJ 01/2002 - 12/2004

• Attended to customer inquiries and feedback with courtesy and professionalism, ensuring a positive and satisfying experience, while providing tailored solutions to address their needs and concerns. This approach helped build strong customer relationships and promoted a high level of customer satisfaction.

• Continuously explored opportunities to enhance processes and services offered, focusing on efficiency, customer satisfaction, and overall performance. This proactive approach helped maintain a competitive edge and ensured the organization remained responsive to changing market demands and customer needs.

• Employed forward-thinking strategies aimed at addressing customer needs and resolving issues, ensuring customer satisfaction is maintained and fostering positive relationships. This approach demonstrated a commitment to providing exceptional customer experiences and promoted long-term loyalty.

• Provided outstanding customer service to each customer by utilizing in-depth knowledge of products and services, while creating welcoming and positive experiences. This approach ensured customers feel valued and satisfied with their interactions, fostering loyalty and positive word-of-mouth.

• Swiftly addressed inquiries and requests from potential customers, ensuring their questions were answered accurately and their needs were met in a timely manner. This prompt response contributed to a positive first impression and helps establish trust and rapport with prospective clients. EDUCATION

Associate of Arts: Business Administration

Brookdale Community College - Lincroft, NJ

CERTIFICATIONS

• Human Resource Certification, Rutgers University, New Brunswick, NJ

• Leading with Distinction Virtual Mgmt. Seminar

• Certified SAFE 4 Agilist

Contact this candidate