Accountant/ Ap/AR / data entry / office manager
Resume:
C O N TACT
asanthuff****@gmail.com
Oklahoma City, OK 73102
phone
address
C A R E E R O B J E C T I V E
ASHLEY SANTHUFF
Summary Strong attention to detail and an outstanding work ethic. Eager to meet client needs. Capable
Accountant successful at managing multiple projects and consistently meeting deadlines under pressure.
Knowledge of accounting software and processes.
Dedicated Bookkeeper/Receptionist who leverages
initiative and resourcefulness to deliver excellence in meeting business objectives. Bookkeeper/Receptionist with 12+ years experience in bookkeeping and an
effective, analytical approach to identifying and solving complex problems. Dedicated to effectively and
diplomatically communicating with colleagues and clients. Strong technical proficiency and commitment to accuracy in financial data entry and financial record keeping. Desires an accounting position in a general office setting. Committed to keeping accurate accounting records.
Possesses a natural knack for numerical accuracy and calculating balances. Motivated with a verifiable record of accurate bookkeeping and skill in working with customers, vendors and management. Quality-focused accounting professional with over 12+ years processing invoices, managing vendors and auditing expense reports. Self- motivated offering a strong work ethic and determination to complete tasks in a timely manner. Accurate and detail- oriented with extensive bookkeeping and clerical
knowledge highly effective at handling confidential
information and identifying system improvements with eas highly effective at handling confidential information and identifying system improvements with ease.
Reliable management professional with a passion for developing customer relationships. Experienced in
creating training programs and implementing
organizational strategies. Committed to providing superior customer service and maintaining high standards for customer satisfaction. Able to handle complex tasks with ease and professionalism.
E X P E R I E N C E
July 2023 - Present
Assistant Manager
Spirit Halloween, Midwest City, OK
Open and closing store, bank reconciliations, deposits, interviewing, shipping, online orders, merchandising June 2020 - February 2022
Supervisor
The Saw Shop, Van buren, MO
Facilitated month-end closing processes, invoicing and journal entries.
•
Reviewed monthly financial results with partners to identify opportunities to improve profitability.
•
Coordinated employee schedules according to staff
availability and processed time-off requests.
•
Monitored sales performance to identify potential
areas for improvement.
•
Communicated with clients to address questions,
concerns, and needs and provide quality customer
service.
•
Identified operational process inefficiencies to
recommend necessary improvements.
•
Conducted regular performance evaluations with
staff members to ensure goals were being met
efficiently.
•
Administered bookkeeping functions to generate
invoices and handle accounts payable and
receivable.
•
• Payroll
• accounts payable & recievable,
• vendors,
• major cash accounts,
• opening, closing,
• bank reconciliations
•, HR,
• book keeping,
• invoices,
• shipping with fed ex and ups and usps.
MANAGER
A S H L E Y S A N T H U F F
E D U C ATION
Completed coursework towards High School Diploma
John Adams College And Career Academy
June 2018 - July 2019
Clerk
Mill Spring City Hall, MillSpring, MO
• Cash withdrawals and deposits
Coordinated employee schedules according to
availability and approved shift changes.
•
Implemented successful team-building initiatives to increase retention.
•
Created or maintained database of customer
accounts.
•
Monitored tapes or digital recordings to identify
source of losses.
•
Organized weekly meetings with subordinates to
discuss current projects, deadlines, and any other pertinent information.
•
Supervised and coordinated activities of staff to
ensure compliance with established policies,
procedures, and standards.
•
Streamlined workflow processes to reduce costs
and improve productivity.
•
Oversaw the training of new employees on job
responsibilities and expectations.
•
Participated in ongoing training to enhance own job skills and knowledge.
•
Managed and coordinated multiple projects while
ensuring timely completion.
•
Demonstrated ability to manage multiple tasks
while remaining adaptable and flexible.
•
Responded quickly to meet customer needs and
resolve problems.
•
Troubleshot minor problems and reported larger
technical issues.
•
Developed departmental objectives, budgets,
policies, procedures and strategies.
•
Provided efficient and courteous service to
customers at all times.
•
Skilled in using various software applications and programs including Microsoft Office and Adobe
Creative Suite.
•
Experienced with social media and communications
platforms.
•
Focused on learning new skills and staying updated with industry changes.
•
Committed to delivering excellent customer service while working in a fast-paced environment.
•
Identified ways to improve efficiency in operations
and implemented process changes.
•
• Worked with coworkers to complete tasks.
November 2017 - April 2018
Receptionist
H&R Block, US
April 2013 - March 2015
Customer service rep
Sprint call center, Farmington, MO
• Answering phones
• Scheduling of Appointments
• Call backs for confirmation or reschedules
• Filing
• Opening Reports and Closer reports
• Data Entry
• Closing and Opening Store
• Sales Customer Service
Organized and filed important documents in filing
cabinets or in online document storage solutions.
•
Coordinated catering needs for meetings or other
special events held onsite.
•
Handled cash and credit card payments with
accuracy.
•
Followed scheduling guidelines to maximize
efficiency when booking meetings or external
events.
•
Prepped meeting and training rooms for
conferences and special events.
•
Maintained office and faculty supplies to keep
optimum stock on hand.
•
Provided superior customer service by responding
to inquiries in an efficient and friendly manner.
•
Operated telephone switchboard to answer and
forward calls.
•
Displayed pleasant and professional voice and
demeanor, positively representing organization.
•
Greeted persons entering establishment,
determined nature, and purpose of visit and direct and escort them to specific destinations.
•
Met deadlines while maintaining high-quality
deliverables.
•
Managed and coordinated multiple projects while
ensuring timely completion.
•
• Performed general maintenance and repair.
Identified ways to improve efficiency in operations
and implemented process changes.
•
Demonstrated ability to manage multiple tasks
while remaining adaptable and flexible.
•
Focused on learning new skills and staying updated with industry changes.
•
January 2004
Call Center Agent
Macys ready wear, Cape girardeau, MO
Participated in ongoing training to enhance own job skills and knowledge.
•
Provided efficient and courteous service to
customers at all times.
•
Greeted customers by name and displayed
respectful attitude, helping develop rapport with
customer base and build lasting relationships.
•
• Macy's Ready to Wear
Recommended and helped customers select
merchandise based on their needs
•
Exchanged returned merchandise for customers
quickly and efficiently
•
Served as liaison between customers, store
personnel and various store departments
•
Exercises sound judgment in issuing credits and
making exceptions to customer policies to maintain high levels of customer satisfaction
•
Extended customer subscriptions, offering
discounts and promotions to ensure high customer
retention rates
•
Informed customers about sales and promotions in
a friendly and engaging manner
•
• Processed customer orders daily
Tracked down sources of special products and
services to meet customers' special needs
•
Offered Macys credit applications upon checkout,
converting 1 out of 6 customers into card-holders
•
Managed wide variety of customer service and
administrative tasks to resolve customer issues
quickly and efficiently
•
Trained new employees on company customer
service policies and service level standards
•
• Startek
Collected customer feedback and made process
changes to exceed customer satisfaction goals
•
Provided accurate and appropriate information in
response to customer inquiries
•
• Improved customer ratings
Addressed customer service inquiries in a timely
and accurate fashion
•
• Maintained up-to-date records at all times
Developed effective relationships with all call center departments through clear communication
•
Worked with upper management to ensure
appropriate changes were made to improve
•
customer satisfaction
Built customer loyalty by placing follow-up calls for customers who reported product issues
•
Formulated and enforced Service Center policies,
procedures and quality assurance measures
•
Properly directed inbound calls in phone queues to improve call flow
•
• Accounts Payable/RecievableSaw Shop & Mfg
Coordinated approval processes of all accounts
payable invoices
•
Balanced batch summary reports for verification
and approval
•
Onducted month-end balance sheet reviews and
reconciled any variances
•
Rectified escalated accounts payable issues from
employees and vendors
•
Researched and resolved billing and invoice
problems
•
• Processed an average of 200+ invoices per month
Renegotiated payment terms with dozens of
suppliers
•
Calculated figures such as discounts, percentage
allocations and credits
•
Suggested process improvements to secure prompt
and regular receipts for the organization
•
Coded the general ledger and processed vendor
invoice payments
•
Deposited third party checks, as well as monthly
reserve transfers
•
• Opened and assigned new client accounts.
S K I L L S
• Collaborative team player
• MS Office
• Customer service mindset
• Filing management
• Accounts receivable professional
• Computer proficiency
• Analytical abilities
• Adobe software
• Multi-tasking
• Peachtree proficiency
• Exceptional verbal/written communication
• Strong problem solving
• Self-directed
• Complex problem solving
• Strong communication skills
• Expert in customer relations
• Skilled in MS Office
• Customer-oriented
• Type 60+ WPM
• Shipping with Fed-Ex and UPS.
• Excellent Knowledge in Payroll.
• Time Management
• Staff Supervision
• Cost Control
• Hiring and Training
• Money Handling
• Directing Team Members
• Performance Tracking and Evaluations
• Adobe Creative Suite
• Shrinkage Prevention
• Customer Service and Satisfaction
• Microsoft Office Expertise
• Shift Coverage
• Closing Oversight
• Retail Operations Management
• Recruiting and Interviewing
• Vendor Negotiations
• Overseeing Employees
• Administration and Reporting
• Accounts Payable and Receivable
• Entry Recording
• Accounts Payable and Accounts Receivable
• Bookkeeping Operations
• Vendor Account Monitoring
• Vendor Invoice Processing
• Check Processing
• Payroll Liabilities
Contact this candidate