RALPH F SAYLOR

***** ***** ****, ********, ** ***39 (C)703-***-**** ad0ks3@r.postjobfree.com

Professional Summary

Seasoned Store Manager as well as Multi-Unit Management with more than 32 years of

experience in fast-paced retail industry. Excellent recruiter and customer services skills. Track record of achieving exceptional results in all measurable metrics, recruiting and retaining talented associates.

Skills

Time management skills, able to multi-task, with the ability to drive great results while doing so.

Proven to meet critical deadlines.

Able to reach personal and business goals while under pressure.

Service Orientation proven to drive top 10% results in customer service surveys.

Always handling the most difficult customer service issues in a professional way and winning the customer back for life.

Personnel and Human Resources managing up to 400 associates, proven leader, proven ability to evaluate, hire and retain talented employees.

Experience

District General Manager 02/2020 to present

Dollar General – Goodlettsville, Tennessee

Accountable for profit and loss statement

Sales

Human resources

Asset protection

Responsible for 20 stores

District Facilities Manager 08/2017 to 11/2019

Sears Roebuck and Company – Philadelphia, Pennsylvania

Duties include managing all aspects of facilities maintenance up to 60 full-line stores.

Managing 12 Quality Maintenance Technicians.

Paying invoices and balancing the maintenance plans for each store.

Store General Manager 04/2008 to 07/2017

Sears Roebuck and Company – Salisbury, Maryland

Consistently led store to be a top 10% performer in the company on the location balanced score card, as well as most all of the measured metrics.

Store General Manager 08/2003 to 03/2008

Sears Roebuck and Company – Waldorf, Maryland

Store General Manager $45 million store.

Top 75 volume store in the company

Store General Manager 01/2002 to 07/2003

Sears Roebuck and Company – Landover, Maryland

Overall accountability for all store operations of $25 million store.

Assistant Store Manager of In-store Marketing 02/2001 to 01/2002

Sears Roebuck and Company – Manassas, Virginia

Responsible for the look and feel of the store, all set ups, resets, markdowns and visual presentation.

Assistant Store Manager of Operations 03/2000 to 02/2001

Sears Roebuck and Company – Dulles, Virginia

Operations Manager 06/1998 to 03/2000

Sears Roebuck and Company – Falls Church, Virginia

New store opening

Full Line Store Operations Manager 11/1997 to 06/1998

Sears Roebuck and Company – Annapolis, Maryland

Responsible for all receiving, replenishment, office functions, loss prevention and facility maintenance as well as the P&L.

Automotive Center Manager 07/1997 to 11/1997

National Tire and Battery – Landover, Maryland

Top 10 volume center to NTB

Automotive Center Manager 06/1993 to 07/1997

Sears Roebuck and Company – Landover, Maryland

Top 25 volume Auto Center in the company

Automotive Center Manager 04/1991 to 06/1993

Sears Roebuck and Company – Annapolis, Maryland

Automotive Center Manager 11/1989 to 04/1991

Sears Roebuck and Company – Seaford, Delaware

Responsible for all day to day operations.

Account and P&L responsibilities.

Commission Sales Associate 07/1986 to 11/1989

Sears Roebuck and Company – Salisbury, Maryland

Education

Diploma: May 1989

Salisbury University – Salisbury, Maryland

Graduated with honors.

Member, Phi Beta Kappa

Degree:

Bachelor of Science in Business Administration with a Concentration in Economics

Diploma: June 1982

Bennett High School – Salisbury, Maryland

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