Melady Dolcar

PO Box **** Kingshill, VI ***** Mobile Phone: 340-***-**** Email: ad0krb@r.postjobfree.com

OBJECTIVE

I am searching for a company that will utilize all my talents in an office environment. The position should present various challenges, and an opportunity for growth while allowing me to display my people skills, knowledge, and past experiences.

Experience

THE RUBIN HEART CLINIC, LLC.

OFFICE MANAGER

03/27/2023 – Present

Responsibilities as an Office Manager:

Supervising, scheduling, and coordinating office staff.

Handling patient accounts and insurance verifications

Communicating with the doctor MA team and other health care providers.

Managing medical records, charts, and data entry.

Answering calls, scheduling appointments, and checking in with patients.

Ensuring compliance with office policies and procedures.

Fostering a positive and compassionate workplace culture

Ensuring compliance with safety, privacy, training, and other policies and regulations.

Maintaining and ordering supplies, managing the medical office, and preparing office payroll.

Perform payment posting, deposit reconciliations, batch reviews, and adjustments.

Experience

ACUTE ALTERNATIVE SLEEP CENTER

SLEEP STUDY COORDINATOR / MET TEST TECHNICIAN

06/16/2020 – 03/24/2023

Responsibilities as a Sleep Study Coordinator:

Follows up with scheduled patients who do not show to successfully coordinate sleep-related testing and treatment and timely follow-up.

Obtains pre-certification and/or pre-authorization for all sleep testing where applicable.

Contacts each patient at timed intervals before and after testing to evaluate the patient experience and provide guidance throughout the treatment process to increase patient satisfaction and compliance.

Coordinates treatment equipment delivery for the patient.

Prepare Referrals forms for Medicaid (MAP) Patients to obtain authorizations for DME supplies.

Acts as a liaison between the patient, insurance company, and sleep center.

Facilitates the use and maintenance of all treatment equipment and triages.

Tracks scoring and interpretation progress to be sure that studies are interpreted promptly as defined by the QA indicator and follow up as necessary.

Ensures that the referring physician receives interpreted study results promptly as defined by the QA indicator.

Set up and explain HST Studies to patients.

Responsibilities as a MET Test Technician:

Develops and maintains safe, professional, and comprehensive metabolic programs specific to member satisfaction with test procedures, test interpretation, test results, and cardiovascular programming.

Communicates financial performances of metabolic programs and heart rate monitor products to Regional Metabolic Specialists.

Explain to the patient’s rules and procedures before the test begins.

Take blood pressure while patients are performing their test.

Temperature check.

Instructing patient’s safety while performing PFT / CPET Test.

Oversees quality assurance checks on metabolic testing and heart rate monitor product administration.

VIRGIN EAR, NOSE, & THROAT

SLEEP COORDINATOR

02/20/2018 – 12/06/2019

Responsibilities as a Sleep Study Coordinator:

Scheduling patients for regular office visits, sleep studies, and DME follow-up

Verifying Pre-Authorization for a sleep study with the insurance company

Scheduling and assisting MAP patients.

Greeting customers, answering phones and scheduling appointments

Translate for Spanish-speaking patients.

Prepare patients for examination by performing preliminary physical tests, taking blood pressure, weight, and temperature, and reporting patients’ history summary.

Assist Medicare patients to obtain their CPAP Machine & Supplies

Assist patients to fill out registration forms and record medical histories.

Counsels’ patients by transmitting physician's orders and questions about their Sleep Study Procedures

Maintaining confidentiality of medical records / Updating medical files

Insurance verification & CPT codes verifications

Daily balancing of payments

Data entry, mail sorting, scanning, and copying patient medical records.

Typing Doctor’s notes for patients

DEPT. OF HUMAN SERVICES/PSS

OFFICE ASSISTANT

07/2013 – 4/2017

Responsibilities as an Office Assistant:

Inventory: Order and maintain office and classroom supplies.

Kept inventory supplies room in order daily.

Maintain a log of the Child/Adult Ratio Count for Head Start Education Content Area

Use ERP to keep track of the Education Content Area’s budget.

Use ERP System to order classroom and office supplies and equipment & reconcile purchase orders in a timely manner.

Input referrals for children's services into the ERP and COPA System

Input Child Information and Developmental Summary data into the COPA System to help the Program meet the federal development mandate.

Create department memos, forms, and reports for the Education Content Area

Assist staff with scanning, emailing, and copying documents.

Attending parent conference meetings with Education & Social Survives and take notes accordingly.

Provide Customer Services to parents by answering questions and directing them to the appropriate content area.

DEPT. OF HUMAN SERVICES/FAMILY DIVISION

ELIGIBILITY SPECIALIST 1

08/2012 – 07/2013

Responsibilities as an Eligibilities Specialist:

Interview clients & review budget income to determine eligibility for services.

Review applications for various aid programs and ensure that applicants are eligible.

Verify that any applications and forms have been filled out correctly and review the information on the forms for accuracy.

Follow up with applicants and governmental agencies at various times.

Remain in constant communication with applicants for aid programs to ensure clients retrieve the information requested.

Check clients’ information to direct them to the right financial assistance program needed based on their documentation and paperwork as well as computerized record-keeping.

Prepare and maintain client files and inform clients of appointments and any changes in the policies and organization.

CHOICE WIRELESS

CUSTOMER SERVICES SALES REP.

07/2011 –08/20012

Responsibilities as a Customer Services Rep:

Help customers solve problems with phone or modem problems.

Troubleshoot customer modems and reset passwords.

Send out work orders to Technicians regarding customers having problems taking payments.

Responsible for beginning cash and cash for each end shift.

Virgin islands water and power authority, ST. CROIX, Virgin Islands 09/2007-06/2010

meter reading Department-clerk dispatcher

Responsibilities as a Meter Reading Clerk Dispatcher:

Write letters to customers regarding inaccessible meters.

Follow-up phone calls based on unresponsive customers.

Enter the route for Meter Readers in the Datamatic Systems load and unload road runners.

Perform quality control on data received.

Perform Data entry for payroll.

Keep up-to-date logs of vehicles, radios runners, and office supplies.

Order office supplies and division uniforms

Create monthly reports in Microsoft Excel

Virgin islands water and power authority, St. Croix, virgin islands 10/2006-09/2007

customer Services department, Receptionist

Responsibilities as a Customer Service Receptionist:

Answer multiple phone lines, screen calls, and direct callers.

Take and relay messages.

Provide general information to callers.

Assisted customers with bill-related queries.

Education

Certificate of Completion by AAPC - CPC Physician-Based Medical Coding

Undergraduate certificate in General Studies July 21, 2017

St. Croix Central High School, Graduated June 1997-Diploma

language

Fluent in English reading and writing

Fluent in Spanish reading and writing

Contact this candidate