Account Manager Client Onboarding
Resume:
Kristin Bohannon
Greenfield, IN *****
ad0kr1@r.postjobfree.com
Authorized to work in the US for any employer
Work Experience
Client Services Manager
Keter Environmental Services - Indianapolis, IN
December 2022 to October 2023
• Manage client portfolio of 30+ properties to ensure waste and recycling needs are met
• Assist priorities in driving sustainability initiatives
• Manage contract negotiations and renewals
• New client onboarding
• Review property financials quarterly to determine if pricing should be reevaluated
• Provide clients with reporting to track waste output and diversion
• Present quarterly business reviews
• Maintain daily email communication with properties to address questions or concerns Account Manager
C.H. Robinson - Plainfield, IN
January 2020 to December 2022
• Manage customer portfolio with an annual revenue of $17 million
• Facilitate the onboarding of new customers
• Analyze and review Wal-Mart in-full and on-time data with accounts
• Negotiate annual warehouse and transportation GRIs
• Conduct business reviews
• Monitor customer inventory levels
• Communicate past due account balances and issue on hold warning after 60 days
• Notify accounts of open air charges related to inventory cuts made after Wal-Mart consolidation loads are planned
Customer Relationship Analyst
Celadon Trucking - Indianapolis, IN
November 2019 to December 2019
· Build loads using established or new lanes
· Monitor driver hours in coordination with booked loads
· Schedule pickups and deliveries based on shipper/consignee dock hours
· Monitor border cross reporting for loads coming into the U.S. to secure delivery appointments
· Utilize Microsoft Outlook to manage communication with customer accounts
· Construct Excel spreadsheets displaying daily load statuses for accounts
· Solicit new business from customers through daily calls Customer Service Supervisor/Account Manager
Roadtex Transportation - Greenfield, IN
March 2018 to November 2019
· Manage four Customer Service representatives
· Supervise communication for seven accounts in addition to overseeing daily operations for the department
· Proficient in Microsoft Office
· Direct daily conference calls for accounts
· Host current and potential customers during on-site visits
· Publish SOPs
· Coordinate domestic/international inbounds and outbounds
· Demand planning
· Prepare customer accounts for month end/year end billing
· Supply chain planning
· Export metrics to determine customer output and warehouse capacity
· Initiate new customer startups
· Perform inventory adjustments
· Train new employees
· Created a comprehensive customer service manual
Account Manager
Roadtex Transportation - Greenfield, IN
February 2015 to March 2018
• Utilize the WMS system to manage inventory on site and in third-party warehouses
• Receive inbound product.
• Process outbound orders for customers through California, Indiana, and New Jersey warehouse locations
• Coordinate shipments with on-site transportation and outside carriers.
• Initiate repack projects for east and west coast warehouse locations
• Provide customers reports detailing month/year end billing and physical inventories ㅡ
Education
Bachelor of Science in Criminal Justice
Indiana Wesleyan University
August 2015
Associate of Arts in Psychology
University of Phoenix
October 2009
Associate of Applied Science in Medical Billing and Coding MedTech College
May 2006
Skills
• Microsoft Office
• Transportation management systems
• Warehouse management system
• Navisphere
• Microsoft Teams
• Data analysis skills
• Business Reviews
• Logistics
• Microsoft Excel
• Management
• Portfolio Management
• Environmental Services
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