Business Management Customer Service

ALVIN BLAKE

Phone: 980-***-**** Email:ad0kqr@r.postjobfree.com

EDUCATION

•TransTech Inc, Professional Truck Driver Program

•University of South Carolina, Columbia, SC

•Bachelor of Arts, Economics/Business Management

SKILLS

• Excellent customer service • Capable of handling multi-task

• Trained in safe driving techniques • Time management

• Strong work ethic • Excellent call handling

TRAINING & PROFESSIONAL DEVELOPMENT

License: Class A Commercial Driver’s License

PROFESSIONAL EXPERIENCE

Republic Solid Waste- Statesville, NC 06/23-09/23

Residential Driver

Perform complete pre- and post-operation inspection of the vehicle in accordance with Company policy to ensure tire pressure, fluid levels, safety equipment, gauges, and controls are in proper working order.

Report any safety issues on standard reports.

Safely operate heavy truck along designated route and to the disposal site; read route sheet, follow map and service each customer as identified on the route sheet or as assigned by the dispatcher and/or supervisor.

Operate manual and/or automatic controls in accordance with Company safety policies and procedures to lift and load refuse, operate compactor and dispose of collected material at the designated facility

Fed Ex-Charlotte, NC 11/23-2/23

Delivery Driver

Provides courteous and efficient delivery and pick-up of packages.

Checks shipments for conformance to FedEx features of service and provides related customer service functions.

Report any safety issues on standard reports.

TZ Insurance- Charlotte NC 09/21-04/22

Medicare Sales Associate

Interview prospective Medicare clients to learn about their needs or any existing coverage and then clearly explain plans options based on those needs.

Conduct post-sale workflows tracking transition activities and client follow-up activities.

Perform detail, individual needs analysis insuring suitability of proposed insurance products.

Educate clients on Medicare Advantage open enrollment market updates, answer questions and resolve any outstanding issues.

Develop and implement sales plans, manage all phases of negotiating the contract from prospect to close and follow up support.

AMAZON- Charlotte NC 04/20 -04/21

Fulfillment Associate IOL (Inventory in Odd Locations)

Work closely with Area Mangers to deliver project requirements, develop solutions, meet deadlines and prevent resource waste based on company policy and procedures.

Ensure items are physically in the building and not lingering virtually in the database. Research/verify the location of items to make sure the inventory has been scanned and updated in the system to be placed in the correct department.

Locate and identify all products that are missing or incorrectly inventoried in wrong area within the inventory system. Research data base and resolve all inventory issue.

Responsible for Loss Prevention and Inventory Control.

MERCER (Remote)- Charlotte, NC 12/18 - 08/19

Personal Lines Services

●Responsible for servicing Auto and Home policy.

●Observed and tracked information from clients account to proactively identify and address questions on new and existing home/auto policy.

●Maintained customer’s account on agency automation system, documented conversations in activity log and sent confirmations over to insured.

●Met quality standards while maintaining full Compliance for employees in 48 states.

Licensed Benefit Counselor-Charlotte, NC 08/18 - 12/18

●Responsible for educating employees on available employer sponsored and voluntary benefits.

●Navigated various healthcare enrollments systems while utilizing the provided tools and resources to assist the employees.

●Performed follow up call to employees to resolve sensitive issues.

●Worked with web-based applications and Microsoft Office while working with multiple systems.

GO HEALTH– Charlotte, NC 09/17 - 01/18

Health Benefit Advisor

●Responsible for guiding consumers through the process of selecting the right health plan and prescription coverage.

●Communicated clear and concise information regarding additional benefit qualifications.

●Met required quality quotas while maintaining full compliance with policies from Federal and State regulations.

TALENT BRIDGE/ AMERISOURCE BERGEN- Ft. Mill, SC 11/16 - 02/17

Care Coordinator

●Coordinated patient access to therapies, scheduled and conducted appropriate follow-up calls, and facilitates access to appropriate support services.

●Processed enrollment forms for patients to qualify for patient assistant program.

●Identified other sources of health care coverage for patients through simple queries and use of PayerPlus database.

●Followed standard operating procedures in analyzing data from which answers can be readily obtained.

AON (Contract) – Charlotte NC 08/16 - 11/16

Workday Analyst

●Educated customers on complex issues relating to their health care benefits, 401k plan, leave of absence, and HR/payroll concerns.

●Created and updated employee files in database.

●Collaborated with fellow HR team members as well as Payroll, Finance, and IT to ensure accurate, timely and efficient processing of HR transactions.

MECKLENBURG COUNTY- Charlotte, NC 08/14 - 04/15

HSSII

●Performed eligibility services using NC Fast in multiple social services programs to determine eligibility and issue benefits to customers.

●Interviewed customers, reviewed initial and ongoing cases, conducted follow-up activities, as well as completed basic actions to issue benefits.

●Responsible for coordinating with other internal and external agencies that ensured appropriate services were provided for Medicaid and Food and Nutrition.

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