Patient Safety Customer Service

Paul P. Tapia

**** *. ******* **.

Phoenix, AZ. *5041

562-***-**** Cell

ad0kqh@r.postjobfree.com

Objective

To obtain a position as a Certified Phlebotomist utilizing my background in the military, training skills and education to better serve the healthcare industry and provide patients with quality care and service, while being an asset to the company as a valued team member. Skills

· Collection of specimens using a variety of equipment for patient safety and comfort · Excellent Customer Service and Communication Skills

· Accurate and efficient with patient identification for quality control

· Dedication to a strong work ethic and very dependable

· Proficient in syringe, butterfly and venipuncture collecting procedures · Trained for urine drug screen specimens/legal disclosures as well as routine collections · Goal-driven, Leadership skills, and trustworthiness for the healthcare industry · Comprehensive understanding of OSHA and HIPAA standards for compliance of safety · Familiar with patient records and medical terminology with great organization skills · EKG training and AHA BLS CPR certified

Education

East Valley Medical College Phlebotomy Certificate (Mesa, AZ) August 2016 PVCC General Ed (Phoenix, AZ) Fall & Spring 2015-16 United States Army C.L.S. Certificates (Ft. Campbell, KY/Ft. Bliss, TX) 2008-2015 Artesia High School High School diploma (Lakewood, CA) June 1987

Professional Experience

Banner Staffing Services

Manager: Robin Palmer 480-***-****

Senora Quest Manager: Nadia Alcarez 602-***-****

· Currently working as an IOP phlebotomist with others as of July 3, 2017 to the present.

· IOP phlebotomist assisting doctors and nurse practitioners with medical assistants at different locations in Scottsdale and Phoenix areas. During the months of March 2017 to the present.

· Recently trained within pediatrics/newborns, children and cardiology patients. · From November 2016 till March 2017 I have performed as a phlebotomist at three Banner Hospitals (Banner Estrella, University, as well as Thunderbird).

· Working independently collecting blood specimens from patient rooms including ICU, maternity, and selected Emergency patients needing immediate blood testing requested per their doctors.

· Delivering specimens to the perspective departments of the hospitals Lab for final testing.

VA Medical Center

Preceptor: Jack Hill 623-***-****

Phlebotomy Externship

(Mesa, AZ) August 2016

· During my VA Medical Center Externship of 120 hours I completed on September 23, 2016 I performed blood draws on adult patients, practicing a variety of techniques alongside staff members to insure safety and comfort to individual patients. During the externship I completed over 180 successful

draws.

· Proficiently trained to scan, categorize and process patient medical records to digital compatibility.

· Introduced to medical terminology to assist in the filing, storage and transport of medical files within Martin Army Medical Hospital on Fort Benning, GA for patient confidentiality

(HIPAA). This training was attained at Martin Army Community Hospital while being temporarily assigned to the P.A.D. (Patient Administration Department). U-Haul Moving and Storage/Customer Service Representative

(Scottsdale, AZ) Feb. - Sept. 2016

· Directly interact with customers in their time of transitioning and personal moving needs.

· Continual updated training to provide excellent customer service while directly interacting in and outside of store location for admirable customer satisfaction and care.

· Responsible for the appearance and maintenance of all trucks and trailers at this fleet location.

United States Army Military/ United States Army

1987- 1995 and 2008-2015

· Served as an Infantry soldier during “Desert Storm”.

· Graduated Airborne, Air Assault, Jungle Expert, and Truck Driver’s school. · Continued my obligation with the Army National Guard in Glendale, California as a tracked vehicle driver and gunner from 1992- 1995.

· Reenlisted in 2008 as an Infantry soldier to extend my service to the United States. · In 2010 I was reclassified as a truck and trailer driver transporting ammunition to all firing ranges per orders assigned as a Non-Commissioned Officer while serving at Fort Benning, Georgia.

· Instructed First Aid, long range navigation courses, radio communications and soldier combat battle drills to my squad as well as at the company level. Professional References:

Available upon request.

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