JANEQUA PALMER

**** ***** ******, *******, ** ***27 • 901-***-**** • ad0kqg@r.postjobfree.com

EXPERTISE

● Extensive customer service experience

● Upsell experience

● Strong written and verbal communication skills

● Experience working with clients of various backgrounds

● Multi-tasking experience

● Ability to form relationships with others

● Experience with problem solving

● Ability to maintain professionalism

● Fast paced environment experience

● Experience with appointment scheduling

● Proficiency in PC operation and navigation

EDUCATION

Memphis Academy of Science and Engineering, Memphis, TN May 2010 Diploma

Studio 75 Hair Academy

Certificate in Cosmetology November 2018

● completed 1500 hours in cosmetology

RELEVANT WORK EXPERIENCE

Walmart, Memphis, TN Spring 2012- Spring 2014

Fitting Room Clerk

● Kept fitting rooms cleaned, organized, and well-maintained

● Utilized loss prevention and merchandise protection standards to maintain store assets

● Processed returns by repackaging, tagging and restocking items

● Greeted each and every customer warmly upon entrance to fitting room area

● Placed tags on clothing items and assessed for damage before hanging on racks for return to sales floor

● Organized unwanted merchandize and restocked on racks and shelves

● Helped customers by answering questions and locating merchandise

● Provided information about merchandise, policies and sales to customers

● Assisted customers with product selection, purchases and returns

● Managed customer service phone line as needed

K & F Beauty Supply, Memphis, TN Spring 2012 - Fall 2015 Stylist & Customer Service Representative

● Managed hair, eyelash, and wax appointments with clients

● Recommended additional and complimentary products

● Informed customers of current promotions and events

● Set up advertising displays and arrange merchandise to highlight sales and promotional events

● Ensured our customers are informed about and enrolled in the Loyalty program

● Completed transactions accurately and efficiently

● Maintained a professional store environment and communicated inventory issues

● Stocked shelves with beauty products

Dynamic Security, Memphis, TN Summer 2016- Summer 2017 Central Defense Security, Memphis, TN Summer 2018- Summer 2019 Security Officer

● Secured premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry

● Prevented losses and damage by reporting irregularities, informing violators of policy and procedures; restraining trespassers

● Completed reports by recording observations, information, occurrences, and surveillance activities; interviewing witnesses; obtaining signatures

● Maintained environment by monitoring and setting building and equipment controls

● Maintained organization's stability and reputation by complying with legal requirements

● Ensured operation of security equipment and surveillance cameras by completing preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs; evaluating new equipment and techniques

● Contributed to security team effort by accomplishing related results as needed

● Ensured the security, safety, and well-being of all personnel, visitors, and the premises

● Provided excellent customer service

● Remained in compliance with local, state, and federal regulations

● Responded to emergency situations to provide necessary assistance to employees and customers Kroger, Memphis, TN Spring 2019-Summer 2020

Deli Clerk

● Coordinated the preparation process and the packaging of Kroger deli products

● Labeled each deli product with the correct date and costs

● Coordinated the activities of the other deli workers, making sure that quick service delivery is provided to customers

● Ensured that the product and store preparation areas are always very neat and tidy

● Ensured that each product is prepared according to the standards of the store

● Accepted the delivery of stock and makes sure that the items are safely packed

● Kept inventory of used and incoming stock

● Organized the shelves and the products on them

● Managed the register transactions

Teleperformance, Memphis, TN Summer 2020 - Spring 2021 Customer Care Advocate

● Connected with customers to resolve their questions or concerns regarding their healthcare benefits

● Conducted research to assist customers with finding in-network providers

● Produced summary of benefits for customers

● Assisted customer with scheduling appointments and locating transportation

● Filed insurance claims

● Tracked all call related information for auditing and reporting purposes

Darsalud Management LLC.

• Verify Patient information

•Communicate with patients and insurances

•Entering correct patient demographics,information, and records

• Verify medical coverage as well as copayment, coinsurance and deductible information for patients

•Verify covered and non-covered benefits based on patient’s coverage

•Experienced training with EclinincalWorks,Trizetto,Palmetto GBA,Availity,EyeQuest,March Vision,UHC Provider Services, EyeMed,etc.

•Able to coordinate correct insurance sequence

•Provide correct group numbers and dates of coverage and termination

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