JOHN TZORTZINAKIS

ad0kqf@r.postjobfree.com 732-***-**** LinkedIn: https://www.linkedin.com/in/john-tzor/ VP, Operational Strategy, Systems, Technology ePMO Experienced Operations Leader & Sr. Project Mgr riving Successful Cross-Domain Operations & Business Transformations Dynamic and results-oriented leader with over a decade of experience in leading cross-functional teams and driving successful strategic business transformation initiatives. Proven ability to develop high-performing teams, foster a culture of collaboration, innovation, and inclusion, and deliver multimillion-dollar projects on time, within scope, and budget. Notable background in driving process optimization and standardizing governance frameworks, portfolio, program, and project processes, as well as risk functions through digital transformation and technology innovation. Adept at strategic planning, operations, and project management, with expertise in agile and waterfall methodologies. Strategic Operational Leader Driving Results on Multimillion Dollar Cross-Functional Projects Operational Strategy Cross-Functional Leadership Continuous Improvement PMI/NIST/Agile/Scrum Process Improvement Program Management Business Intelligence Business Continuity Business & IT Planning Capacity Planning OKRs/KPIs Vendor Management

Strategic Planning Process Optimization Balanced Scorecard Business Acumen Risk Management Team Building & Mentoring Systems Efficiencies SWOT Analysis Costing & Budgeting Migrations/Integrations PESTEL Analysis JIRA, Asana, Trello, Smartsheet OceanFirst Bank – Red Bank, New Jersey; 01/2020 – 07/2023 VP Operational Strategy IT Governance & Compliance ePMO Lead

• Partnered with CIO, Exec, and Technology Leadership team to develop & drive organizational strategy and initiatives.

• Provided critical operational support to the CIO, collaborating on strategic planning and execution.

• Built successful working relationships with EVPs/SVPs & fostered a mentoring relationship with the CIO.

• Spearheaded best practices for portfolio, program, and project management, enhancing project outcomes.

• Led operational strategy initiatives, aligning with organizational goals and industry standards.

• Managed budgets, forecasts, and financial reports to support project and resource allocation.

• Streamlined processes, improving evidence collection and reporting efficiency by 30%.

• Committed to diversity and inclusion, fostering a culture of innovation and inclusion within the organization.

• Effectively built high-performing teams to govern regulatory compliance, change management, project management

• Collaborated with regulatory bodies and departments to address compliance requirements.

• Demonstrated expertise in driving continuous improvement and maintaining compliance.

• Provided thought leadership on emerging trends in IT Governance. Implemented comprehensive IT governance framework, improving security and compliance. Enhanced vendor relationships from a systems and technology perspective

• Collaborated with multiple departments to ensure seamless project execution. Developed high-impact presentations for key internal & external stakeholders, including Board of Directors, Executive Committee, Technology leadership forums, and Town Halls. Coordinated high-level meetings, including leadership meetings and vendor meetings, ensuring efficient processes and clear communication.

• Managed IT SOX controls & ensured continuous audit readiness. Remediated MRAs/MRIAs related to Key Indicators

(KPIs/OKRs) and Organizational Risk Appetite

• Led organizational digital banking transformation program, resulting in a 25% increase in customer adoption and a 30% reduction in operational costs. Improved speed to market by 30%, saved costs, enhanced user experience, and built proactive alert system for escalation through dynamic dashboards.

• Achieved more efficient account opening process, fully responsive online banking solutions, enhanced data & transactional security. Mobile deposits by 134 percent within two years & mobile usage increased by 93 percent.

• Received accolades from Executive Team for exceeding project milestones, contributing to operational excellence. Guardian Life Insurance Company – Holmdel, New Jersey; 01/2019 – 01/2020 Operations & Technology Lead Project Manager (Consultant)

• Successfully led the migration of LeavePro, an industry-leading enterprise leave management application, from a data center to AWS, serving Fortune 500 companies in the United States & Canada.

• Managed 14 workstreams, including security, applications, database, release, and deployment.

• Collaborated with IT PMO, Technical Sponsors, Tech/Team Leads, DevOps, Software Engineers, and Business Leads.

• Aligned project objectives with stakeholder requirements and expectations.

• Ensured adherence to project and process frameworks for SDLC, Change Control, and Compliance.

• Efficiently managed a diverse group of professionals onsite and offshore.

• Optimized resource leveling and allocation for improved efficiencies.

• Effectively communicated with Team Leads and Executive Sponsors.

• Tracked time, expenses, billing details, and compliance/SDLC efforts using Clarity.

• Ensured accurate financial and reporting management.

• Created Project Plans, Presentations, Charters, and more.

• Utilized Microsoft Project, Confluence, JIRA, and Microsoft Office Suite to track and manage projects.

• Facilitated ad hoc conferences and working sessions to improve workstream efforts and promote collaboration.

• Established War Rooms & Breakout Sessions to expedite critical issue resolution.

• Developed Executive Level Summaries & presented project reviews to the Executive Leadership Team.

• Conducted weekly workstream meetings and daily standup meetings.

• Collaborated with technical teams and business units to coordinate Business Access Testing & Client Access Testing cycles, ensuring issue logging, remediation, and sign-off.

• Worked with all Workstream Leads to create Migration/Go Live Plans, develop support and change models for cut-over periods, and establish appropriate bridges.

• Engaged external vendor partners for SOC1/SOC2 pre-assessments/reviews and remediation. RedEye Inc., Hamilton, New Jersey; 01/2018 – 12/2018 Operations & Technology Team Lead Sr. Project Manager

• Led enterprise-wide transformational change implementation, improving service quality and customer satisfaction.

• Standardized communications management and processes.

• Introduced & standardized communication and collaboration tools for efficiency gains.

• Managed diverse groups of IT and Project Professionals onsite and offshore.

• Collaborated with IT teams and business units to coordinate testing cycles.

• Established ITIL-aligned ITSM/Service Desk for process improvement.

• Developed internal policies and guidelines, including Change Management. FCLS, Inc./Berkshire Bank, N.A., East Brunswick, New Jersey; 03/2013 – 06/2017 VP Operations, Systems, & Technology PMO Director

• Collaborated & partnered with the CIO, serving as a trusted “mini-CIO” advisor and supporting the strategic vision, and executing on the operational framework and goals.

• Established strong working relationships with SVPs/EVPs across and throughout the organization, and w/the CEO.

• Created, Refined, Iterated, & Streamlined processes for “Business in a Box” new loan offices, enabling quick operational launches within 3-5 business days.

• Acted as the ePMO ambassador; helped create, implement, mature, and market ePMO office; aligned policies, procedures, practices w Company’s strategic goals & vision

• Implemented Change Management Procedures & Protocols. Developed internal department policies and standards aligned with PMI and NIST. Collaborated & coordinated w/multiple departments to ensure seamless project execution.

• Developed & led cross-functional teams, aligning policies, procedures, & practices with the company's strategic goals.

• Streamlined the Help Desk ticketing system and process in alignment with ITIL/ITSM.

• Led multimillion-dollar engagements, improved service quality, and managed tech teams.

• Standardized operational processes resulting in cost savings and efficiency improvements.

• Successfully coordinated O365 Email Migrations, Citrix implementations, data center migrations & Salesforce enhancements, optimizing operational efficiency.

CERTIFICATIONS Google Professional Certification: Project Management Professional: 2023 AAPM-MPM Certification: Master Project Manager®: 2023 EDUCATION University of the People - MBA

Pursuing: Strategic Leadership & Management Specialization Hofstra University – Hempstead, NY

Bachelor of Arts Degree: Political Science; minors: Business Law & Psychology Bronx High School of Science – Bronx, NY

Regents Scholar

SKILLS Accomplished leader; demonstrated track record in operational and strategic management. Excelsin driving multimillion-dollar projects & business transformations. Diverse domains, including Operations, Strategy, IT governance, compliance, project management. Strategic thinker with proven ability to optimize processes, reduce operational costs, & streamline workflows to enhance efficiency. Successfully managed budgets & ensured cost-effective resource allocation. Expertise extends to vendor management, compliance, risk mitigation, and business continuity. Maintained strong focus on aligning operations with regulatory requirements & industry standards. Keen eye for problem-solving, tackled operational challenges & led change initiatives with finesse. Effective stakeholder engagement and collaboration. Fosters culture of innovation and inclusion. Background & accomplishments position me as a valuable candidate for leadership roles in Operations and Operational Strategy.

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