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Key Accounts Strategic Account

Columbus, GA
October 23, 2023

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Mary A Ziegler

**** ******** ***

Columbus, GA 31904



To obtain a challenging position where effective communication skills, a positive attitude, and an eagerness to learn new tasks can be used to help achieve professional goals, while gaining and expanding my knowledge of the overall objectives of the company.


Harris County High School 1979

Diploma (Top 10% in class)

Columbus State University 1980-1982

Business Administration

Qualifications Summary:

Well-developed people skills

Enjoys a fast paced, energetic, and exciting work environment.

Possess a high level of proficiency with Microsoft suite.

Ability to multi-task


Team player

Professional Experience:

Kmart: 1978-1992

Department Manager

Responsible for achieving budgeted sales and margin in assigned area. Ensure merchandising standards are met daily. Conduct yearly inventory.

Lowe’s: 1992-2006

Assistant Store Manager (Zone Manager)

Responsible for the overall operational integrity of the store, which includes but is not limited to, the achievement of budgeted inventory shrink and annual store assessment scores. Responsible for the overall supervision, training, and mentoring of assigned personnel. Comply with all performance criteria, standards of conduct, discipline and discharge procedures. I have completed Lowe’s Leadership school and was named to the regional training and trouble shooting team. Coordinates staffing needs by recruiting, interviewing, and counseling of team members. Ensures that the workplace is friendly and diverse. Always leads by example and provides superior service to all customers.

The Memory Company 2006-2011

Product Development /Administrative Assistant

Issue and maintain all item numbers and prefixes. Logs all requested creative art request. Maintain and update tracking applications with status on all items. Track samples and document items when they arrive. Help QC all samples to make sure they pass approved specifications. Clean/setup showroom. Help purchasing create and send purchase orders to factories. Communicate with factories on logo changes and on time shipping. Help complete testing documents for certain customers along with samples. Organize and maintain sample room. Other duties as assigned by Department Head.

Strategic Account Coordinator

Work with Executive Vice President of Sales and Marketing with the setup of all key accounts. Complete all setup forms per vendor requirements. Maintain sample log of all items sent to key accounts. Attends training on various vendor item maintaince systems. Work with art on presentation of Product Line Review and complete all necessary paperwork. Developed and maintained a drop ship spread sheet with all spec information. Collaborates directly with vendor contact on inventory issues, shipping or any other issues that may arise.


Inside Sales Specialist 2011-2020

Liaison between sales managers, retailer accounts, and inside operations. Maintain forecasts and process purchase orders for domestic and import demand via SPS Commerce and EPICOR. Evaluation of account contracts, terms and assortment.

Complete specification and pricing setups for in-store and dot-com items at over forty retailer accounts. Generate weekly sales reporting to analyze monthly and yearly trends for the sales team.

Account Specialist 2011-2022

Keep Account Management Supervisor current and informed by providing clear and concise two- way communication and understanding. Processes, verifies, and enters purchase orders (both domestic and direct import) for retail customers received via the following methods: E-Mail, EDI, Fax, website and other vendor portals as required. Enter tracking information and update account websites to include inventory levels. Coordinates and maintains an open channel of communication with other departments to ensure appropriate information is disseminated accurately and in a timely manner. Stays abreast of company information systems and product inventory; Works closely with Account Management Supervisor in assisting to keep orders, inventory and accounts up to date.

Loco Crazy Good Cookers 2022-2023

Retail Sales Support Specialist

Provides assistance to the Sales Manager and retail customers as needed. Keep Sales Manager current and informed by providing clear and concise two-way communication and understanding. Help troubleshoot problems with customer orders, customer accounts and other related issues. Learn all aspects of assigned retail accounts. Perform all retail customer-related requirements to include customer onboarding, line review preparation, item set up, website maintenance and any other related requirements. Maintain and upkeep Vendor Guides and distribute them to all areas that require them, to include shipping, finance, labeling, testing etc. Accurately maintain and upkeep customer pricing, inventory, records, files and reports. Work with account managers to create and implement targeted sales strategies. Stays abreast of company information systems and product inventory; Works closely with sales manager and forecast manager in assisting to keep retail forecasts up to date and accurate. Keep up with new product sales launches. Provide customer service by staying on top of pending orders and customer requests. Identify where improvement is needed in sales practices and make suggestions for improvements.

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