Dwight Miller

Professional Summary

Talented Portfolio and Program Manager with expert team leadership, planning and organizational skills built during a successful career. Able to leverage high EQ to build relationships and leverage them to deliver results. Diligent trainer and mentor with exceptional management abilities and results-driven approach, who is able to skillfully work with all levels of management and staff to enhance performance and improve day-today processes.

Work History

CSC – Technical Portfolio Management

Wilmington, DE

12/2021 - Present

Provide portfolio related guidance and management to Enterprise Security and Application Services VP’s for their respective portfolio of work (projects, budget, staffing)

Provide portfolio governance support and updates to three Business Units (Fintech, Facilities and Human Resources)

Lead Budget discussions surrounding capitalization

Assist with management and training for Time Tracking and Resource Forecasting processes

Create and/or lead Portfolio management training programs as established by the ePMO

Lead Projects via ServiceNow expedite delivery of outputs

Assist with Change Management processes

Assist Portfolio leaders in creating and maintaining roadmaps and strategic plans that align with corporate initiatives

Utilize Service Now and other project management tools to maintain the success of two Vice President’s Portfolios

Lead Enterprise Technology efforts for Business Unit projects within HR, Fintech and Facilities

Leverage Objectives and Key Drivers (OKRs) to improve planful execution of projects and constraint management

Utilize Smartsheet for Project and Constraint Management and reporting of integration related efforts

AAA Mid-Atlantic Inc. – Car Care Client Relationship Product Manager/Project Manager

Wilmington, DE

02/2014 – 12/2021

Complete regular associate reviews and training sessions

Review contracts and amendments with vendors

Lead Client Relationship Management (CRM) projects

Create and manage a customer support portal

Work with the marketing team to build out car care specific campaigns leveraging the CRM platform

Create Issues Logs and developed remediation plans and lead each task force

Work with executive team on new acquisition stores for Car Care

Delivered projects to pre-determined budget, maintaining time parameters and quality standards

Detailed improvements to restoration plans by creating budgets, schedules and costing estimates for clients

Worked with Retail and Car Care staff to locate and execute on process improvements that saved the organization money, time and staff burnout

UNITED PARCEL SERVICE (UPS) - Manager, Functional User Rep, System Validations/Customer Service Supervisor

Wilmington, DE

04/2006 - 12/2014

Improved operational planning and business frameworks to enhance resource utilization and reduce waste

Managed a staff of 14 Quality Assurance (QA) Systems Validation Specialists locally and in Alpharetta, GA.

Reviewed and approved Operational Qualifications/Performance Qualifications, Functional Requirements, and other validation requirement documents

Developed and provided training on Healthcare compliance which ultimately saved the organization over $200,000

Managed various inventory maintenance systems such as System (LMS), SAP and the Warehouse Management System (WMS)

WILMINGTON TRUST COMPANY - Supervisor, Direct Client Service

Wilmington, DE

08/2004 - 04/2006

Adjusted job assignments and schedules to keep pace with dynamic business needs

Supervised a staff of 9 that handled banking and mortgage accounts

Promoted workflow efficiency

ad0kom@r.postjobfree.com

302-***-****

Dover, DE 19904

Skills

Contract Management

Project Planning and Development

SharePoint Utilization

Resource Forecasting

Objectives Key Results and Constraints (OKRc) Management

Service Now Utilization

MS Tools proficiency

Smartsheet

Lean Six Sigma/Process Improvement

Portfolio development and Management

Program Governance and Oversight

Education

University of Delaware

Newark, DE

Bachelor of Arts: History

Certifications

• Lean/Six Sigma Green Belt - 2015

• UPS Harvard Mentor program - 2009

• Profit and Loss Training - 2007

• Management Training Program - 2005

• Time Management and Organization Training – 2005

Affiliations

Black Employee Network Committee Leadership – 2022 – 2023

Management Chair of Health and Safety Committee - 2010 – 2012

Member of UPS's Employee Relations Committee - 2009 – 2011

Chairperson for UPS's United Way Campaign - 2006 – 2008

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