Ugochukwu A. Ezuoke Email: ad0knt@r.postjobfree.com

Norfolk, VA 23504

Phone: 757-***-****

Professional Profile

Certified IT Professional with a diverse background and multiple Certifications: CompTIA A+ AZ900, SC900, Linux Essentials, CompTIA Security+, Comptia Network+, Comptia CSIS, Comptia CIOS, and Help Desk Technician. Skills including but not limited to computer networking, analytical thinking, and creative problem-solving. Able to apply customer service concepts to IT to improve user experience for clients, employees, and administration. A dedicated commitment to a team environment dynamic with the ability to contribute expertise and follow leadership directives at appropriate times.

Technology Summary

Systems: Windows 7/8/10, Mac OS X, iOS, DNS and DHCP, Network, Physical and Logical Security, Network Standards and Protocols, IPS/IDS Intrusion Prevention System, and Intrusion Detection System

Hardware: Disassemble and Reassemble desktop PCs, RAM, Hard Drives, Motherboard, Network Interface Cards, and Processors

Software: Microsoft Firewalls, identify types of Malware, Adobe Acrobat XI Professional, Scripting with Visual Basic, Classless IP Addressing

Key Skills

Setup and configure computer hardware, software, systems, networks, printers, and scanners

Diagnose, repair, prioritize, and display problem-solving skills when troubleshooting technical issues

Virus and malware mitigation, cleaning infested computers, and implementation of Encryptions

Cloud Platform Support to include Microsoft Intune, Azure, Office 365, and Google Cloud Applications

Install and implement wireless networks and various topologies.

Always open to learning new skills.

Education & Certifications

MyComputerCareer Information Technology Security and Administration April 2023

Certifications Earned: CompTIA A+ AZ900, SC900, Linux Essentials, CompTIA Security+, Help Desk Technician

Public Health – Health Promotion Master’s Degree Liberty University 2019

Higher National Diploma Bachelor of Science Federal Polytechnic Nakade – Nigeria Microbiology 2004-2006

National Diploma Associates Science Technology 2001-2003

Employment History

Help Desk Technician/Media Director TAC Hampton RDS Norfolk 11/2020 – Present

Respond to tech inquiries via email, online chats, phone calls, or in person.

Inform customers about IT products and services.

Walk customers step-by-step through the problem-solving process.

Help with troubleshooting hardware and software.

Provide quick and effective assistance with information technology systems

Troubleshoot network connectivity difficulties

Case Investigator Department of Health Chesapeake, VA 09/2020 - Present

Conducts interviews of patients with confirmed or probable COVID-19, with a focus on

motivational interviewing and cultural competency

Provides disease-specific information; assessing signs and symptoms, and underlying health conditions; discussing symptom onset to determine window period for contact elicitation and exposure risk for close contacts

Discuss work, social, recreational, and community activities to identify who may have been exposed; eliciting information on close contacts, including names, exposure dates and locating information; and assessing

support needs to maintain health and compliance during self-isolation

Provides recommendations for self-isolation and review of daily monitoring procedures. Conducts daily monitoring during self-isolation—temperature, signs/symptoms

Educate patients on the use of the COVIDWISE app and monitor contacts for symptom development through electronic use of the VDH Sara Alert system

Contact tracing and entering of contacts into Sara Alert

Employed dynamic communication and interpersonal skills, cultural competency/sensitivity, tactful language,

and empathetic interviewing skills to build rapport and maintain trust with patients of varied backgrounds.

Analyzing information gathered through interviews and research to summarize facts and communicate findings to the health department

Hospital Corpsman US Navy Norfolk, VA 11/2018 – 08/2020

Obtained accurate medical histories from patients, highlighting critical information

Entered patient, procedure, and equipment into the computer system

Collected histories, vitals, and current complaints via patient interviews

Maintained detailed records of test results by entering data and patient information into computer

Preventive Medicine Representative US Navy Portsmouth, VA 08/2016 – 06/2017

Documented client progress in confidential files

Monitored temperature of cases, shelves and storage areas and reported failures to the manager

Prepared summaries and charts by testing and gathering samples and summarizing findings

Provided telephone support to customers by determining the cause of the issue and explaining the

most effective solution

Performed annual service visits and completed preventative maintenance on all systems

Phlebotomist US Navy Portsmouth, VA 01/2016 – 12/2016

Spoke with patient to gather information for lab records, reduce their fear or anxiety, and optimize their cooperation

Determined donor eligibility by conducting screenings, interviewing prospective donors, and obtaining medical histories

Supervised students when administering medications to ensure patient safety

Demonstrated ability to lead and motivate outstanding healthcare teams

Performed basic physical assessments of newborns and infants

Hospital Corpsman US Navy Jacksonville, NC 11/2011 – 06/2014

Maintained operational organization by ensuring equipment functionality, inventory levels and

employee medical training

Provided emergency medical care, including conducting physical exams and interviews to gain

Medical history and relevant health data

Conducted testing for all personnel

Obtained information about clients' medical history, drug history, complaints and allergies

Obtained accurate medical histories from patients, highlighting critical information

Certifications

BLS, American Association of Medical Assistants (AAMA) Certification, Yellow Ribbon, Certified Phlebotomist, Certified Billing and Coding, Certified Electronic Health Recording Specialist, Health and Annuity Insurance Agent, Comptia A+, AZ900, SC900. Linux Essentials, Comptia Security+, Comptia Network+, Comptia CSIS, Comptia CIOS, Help Desk Technician

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