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Call Center Representative

Location:
Sacramento, CA
Posted:
October 23, 2023

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Resume:

Audrey Johnston

Objective is to gain steady, full time employment with a company that I can consider retiring with as I work my way up the ladder through dexterity and dedicated hard work. North Highlands, CA 95660

ad0kmk@r.postjobfree.com

+1-279-***-****

Authorized to work in the US for any employer

Work Experience

Delivery Person

DoorDash - Sacramento, CA

July 2018 to Present

I pick up food orders from local restaurants and deliver the food to door dash customers. I receive the order information electronically on my phone through a Door Dash Driver application. Cashier/Stocker/Customer Service

Goodwill Industries - Sacramento, CA

October 2022 to March 2023

Cashier, stock soft and hard goods, closing and opening procedures. UPS Package Handler

UPS - Sacramento, CA

November 2021 to January 2022

Unload and load all packages, assist with sorting and labeling packages for shipment. Busy, fast paced warehouse environment.

Call Center Representative

Research America - Sacramento, CA

January 2020 to April 2020

I am currently on furlough due to coved but when working i call registered voters and conduct political surveys with them that average 5 to 25 minutes per survey. I am required to meet a production standard of 85 percent and I usually supersede that requirement with a production rate of 100 to 125 percent. Call Center Representative

K-DESIGNERS - Sacramento, CA

April 2018 to July 2018

Outbound Call Center Representative for a Home Remodeling company. I maintained a weekly appointment setting quota as well as a monthly sales quota. The company remodeled windows and vinyl siding for homes.

Call Center Representative

COIT Cleaning & Restoration - Sacramento, CA

June 2015 to February 2017

Called customers to offer 30 percent off from their second carpet cleaning job 6 months after the first one. Maintained a production quota of 3 to 5 appointments a day. Call Center Representative

Research America - Sacramento, CA

November 2011 to June 2014

Called registered voters to conduct political surveys. Maintained a production rate of 80 percent and often surpassed that rate at 125 percent. Busy outbound call center environment. Supervisor

Tower Records - Sacramento, CA

March 2006 to November 2006

In charge of employees during swing shift. Managed drawers and employee breaks. Also did inventory. Started as retail sales clerk but was promoted to supervisor after 4 weeks. Counted out all drawers nightly. Performed basic customer service duties.

Warehouse Order Puller

Floral Supply Syndicate - Sacramento, CA

June 1999 to June 2000

Worked in a small warehouse setting pulling orders for local florists and surrounding areas. Unloaded truck in a non climate controlled warehouse environment. Dry goods only. Baker, Server, Prep staff

Gretas cafe - Sacramento, CA

June 1997 to March 1999

Performed 3 positions over 2 year period, Baker, Waitstaff and Prep staff. As baker in charge of baking all breads, croissants, muffins, cookies, and pastries for the day. Performed basic Serving and prep staff duties, preparing everything for all deli salads and sandwiches. Education

93 units achieved, 5 classes left for Associate's degree in Human Services American River College - Sacramento, CA

November 2011 to March 2013

Skills

• Upselling

• Call Center (9 years)

• Warehouse experience

• Food Service (2 years)

• Retail Sales (4 years)

• Telemarketing

• Flexibility

• Order Picking

• Server (2 years)

• Team Work

• Load & unload

• Customer service

• Cash register

• Sales

• Retail sales

• Serving

• Cold calling

• Research



Contact this candidate